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Versatile IT Professional with more than 10 years ofexperience in networking, hardware service and repair, and applications. Strong understanding of legacyprograms, operating systems and networking solutions. Excel at servicing systems to maximize uptime and system reliability.Candidate's Name
IT TECH ANALYSTEmail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLELocation : Franklin, WIProvide IT phone and physical support to desktop end users Provide support for on call escalations and conducting root cause analysis of issuesIndependently resolve tickets within contractual service level agreementsTicket creation for phone calls and emails from end users for Level 2 and 3 support groups to complete via the ServiceNow ticketing systemReplace, repair and refresh IT devicesImproved equipment functionality by diagnosing and repairing computers and related devicesEnhanced customer satisfaction by providing timely and efficient repair servicesDesktop SupportImaging SystemsTicket Reporting SystemsCertified Dell/HP RepairPrinter Repair/SupportVPN Setup & SupportInstall Windows OPSystemsRemote Access AssistWindows SuiteGoogle SuiteSUMMARYWORK EXPERIENCEEXPERTISEHardware Repair Technician. 1/2023 - 2/2024Unisys Technology SolutionsEDUCATIONAssociate Degree, AppliedScience, Electrical Technology,Milwaukee Area TechnicalCollege (MATC)Network Tech, MS Server 2008administrationNovell education certificateCisco CCNA certificateAvailable upon requestREFERENCESCONTACTHCL Specialist 11/2021 - 11/2022TEKsystems@Ascension Medical - MilwaukeeIT Technician 12/2018-11/2020Worldwide Tech ServicesPerform onsite Dell and HP laptop repair for clients as a certified technicianReplace/repair LCD screens, system boards, memory, hard drives and keyboardsMaintenance Service Tech. 7/2023 - 11/2018Pitney Bowes Presort ServicesProvide support for location computers, hardware, OCR camera, and videojet printers. Utilize IVT 6100 OCR camera. System operates on Windows XP, Windows 7 and compatible software.Achieve 90% OCR and videojet uptime, performing periodic manual adjustments and calibration.Regularly rebuild mail feeder utilizing on-hand service parts.