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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYOver 13 years of experience as a Project Manager/Business Analyst/Scrum Master in Finance/Healthcare industry/Medical Transportation.Proficient in software development life cycle (SDLC) including Agile (SCRUM, rapid application system (RAP), and rational unified process (RUP)) and Waterfall methodologies.Expertise in Finance Domain including online banking, mortgage loan, credit risk, stocks NASDAQ, bonds, annuity, accounting, investment banking, retirement plans/benefits, assets banking, and management.Well-versed in Health (HIPAA) compliance, CPT, international (ICD-9/ICD 10), EDI/ANSI X12.Competent in project management documentation, risk mitigation, and change management.Strong communication, problem-solving, organizational, interpersonal, and presentation skills.Experienced in handling larger projects with tight deadlines.Skilled in leading people through inspired commitments, accountabilities, coaching, and capability development.PROFESSIONAL EXPERIENCEBank of America (TCS)SCRUM MASTER June 2022 November 2023With 606,331 global professionals including 35.5% women from 153 nationalities. TCS domain expertise has been built upon decades of experience working across industries and this knowledge underpins our suite of solutions. TCSs function as a full stakeholder to business, offering a consulting-led approach with an integrated portfolio of technology led solutions that encompass the entire Enterprise value chain. Our Customer-centric Engagement Model defines how we do engage with you, offering specialized services and solutions that meet the distinct needs of your business.Managed projects for a Big4 Professional Mortgage Firm and Support for TCS suite of Products.Led cross-functional teams to successfully deliver projects on time and under budget, resulting in a 15% increase in customer satisfaction.Implemented project management best practices resulting in a 20% reduction in project delays.Collaborated with stakeholders to develop effective project plans and timelines.Conducted root cause analysis on project issues and developed actionable recommendations to mitigate future risks.Managed end-to-end execution of projects as per SDLC, ensuring on-time & quality deliverables.Managed team across various technologies working in shared model.Enforced Scrum principles, facilitated continuous improvement (CI), and removed impediments to the activities of 40+ workgroups.Supported 10+ Product Owners with User Stories and Acceptance criteria documentation in the first month.Monitored the backlog of 30+ units to confirm it perfectly reflected the current state of sprints.Tracked the performance of projects against project plans and gave weeklystatus updates to a 20-member executive team.Successfully completed 2 big projects for Bank of America with all milestones included.Coordinated between Development, Release Management, and Infrastructure team for successful implementation.Led people through inspired commitments, accountabilities, coaching, and capability development.GMR (Global Medical Response), Greenwood Village, COScrum Master December 2018 March 2022With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. Worked with various project from Call intake to Service Now (SNOW) Project.Implement Lyft to our call intake system so that we can maximize profit (saved over 10 million)Worked with various SNOW (Service Now) projectsWorked on EMS Onboarding mobile app and conducted end to end testing.Developed, track and report on all key product development.Implemented an Agile methodology to establish best-in-class performance, quality, and budget standardsProactively managed team dynamics and morale, by identifying areas of improvement and providing teams with necessary support and guidanceManaged conflicts within the team, evaluating and tackling issues to ensure the successful completion of projectsMentored and developed the Scrum team members by regularly facilitating retrospectives, coaching and providing guidance to promote continuous improvement and growthImproved collaboration between development and design teams by implementing new daily standup processes and ensuring that work was aligned with team objectives, resulting in a 15% reduction in conflict and a 20% improvement in team cohesionFacilitated discussion, decision making, and conflict resolution across cross functional teams.Used Agile Methods and process to coach 4-5 product owners through complex problem-solving and solution strategies.Guild Agile principals and Facilitation skills to ensure team members were working in an Agile mindset and Utilization Scrum practices.Implemented Agile methodology to establish best-in-class performance, quality, and budget standards.Built Agile-Waterfall Hybrid by combining waterfall and Agile Processes into one approach; resulted in increased speed, decreased cost, and improved quality.Translates epics, acceptance criteria, and requirements into user stories to be completed within a sprint, further develop sprints and test to identify bugs, issues, and defects at an early stage.Held daily scrum meetings and ideation sessions. Kept stakeholders apprised of project statuses and collaborated with leaders across business units to align initiatives.Supervised 5 UX designers for web applications and streamlined elevator and escalator monitoring.Managed conflicts within the team, evaluating and tackling issues to ensure successful project completion.Improved collaboration between development and design teams, resulting in a 15% reduction in conflict and a 20% improvement in team cohesion.Facilitated Scrum ceremonies and ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.Collaborated with internal and external stakeholders to gather project requirements and estimate project budget.Managed project timelines, deliverables, and budget, assessing project risks and proactively resolving issues.Improved team velocity by 35% by implementing Scaled Agile Framework (SAFe) and facilitating the adoption of Agile practices.InfosysClient: TeleTech (Denver, CO)Scrum Master/Project Manager June 2016-October 2018This project is to establish Identity & Access Management (IAM) environment to support the user administration of Ask Now, a cloud-based workflow & automation system which automates enterprise service operations by creating a single system for all business processes within an organization. My role was to gather clients' information for their account access and ensure the security of their profile by assessing, evaluating, and continuously improving the Ask Now Access System. I provided appropriate and satisfactory resolution to clients for their Identity and Access Management System through several application enhancement opportunities. Managed team to make sure that the transition went smoothly. (Manager 15 people, 5 in USA AND 10 in India)Developed and monitored Agile processes, such as sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives, to ensure the successful completion of projects within budget and timelineSuccessfully coached and mentored the development team to maximize their self-organization, innovation, and deliveryIdentified opportunity for improvement in existing scrum procedures and software development life cycles.Partnered with senior leadership to schedule certified scrum master (CSM) certification.Championed Agile methodology as subject matter expert (SME), providing educational presentations and department meetings to ensure proficiency with new procedures.Oversaw companywide implementation and adoption efforts.Instrumental in documenting As-is/To-Be and business process mapping, day-to-day Agile scrum activities ensuring development meets business need by creating comprehensive user stories that include techniques for building Acceptance Criteria to build test plans and test cases.Designed and executed project schedules and plans, ensuring timely delivery of projects with cross-functional teamsImplemented data analysis methodologies to measure project performance, identify areas for improvement, and suggest solutions to project managersConducted root cause analysis on project issues and developed actionable recommendations to mitigate future risksImplemented an Agile methodology to establish best-in-class performance, quality, and budget standardsProactively managed team dynamics and morale, by identifying areas of improvement and providing teams with necessary support and guidanceManaged conflicts within the team, evaluating and tackling issues to ensure the successful completion of projectsSuccessfully audited the development environment to swiftly identify bugs and performance issuesDeveloped a strategy to optimize Agile practices and introduced best practices to improve the processPartnered with stakeholders to build a shared understanding of how Agile activities align with business objectives and created product priorities accordinglyManage analytics and data reporting strategy for multiple internal departments and its business initiatives, planning, target setting, and reporting.Conducted P1 and P2 support calls and provided appropriate solution to business partners on status of issues, action plans, and timeframe for resolution throughout the development cycle..InfosysClient: PwC (Price Water Cooper), Tampa, FL (In August 2015 June 2016Scrum MasterPwC (Price Water Cooper) is a multinational professional service Network. It is the largest professional service in the world and one of the big four auditing company in the world. The project was to gather GPA credentials from different systems and consolidate them into one unified system so third party vendors can easily access their employees credits every year.Improved monitoring and management of software development projects, leading to an improvement of overall project performance by 10%Provided guidance and training to team members on Agile practices and best practicesMonitored and improved Agile processes based on regular feedbackGenerated project and sprint reports to provide visibility of the projects overall performanceImplemented an Agile scrum framework for a software development team of nine, resulting in delivery of an eight-week project two weeks ahead of scheduleProvided training and coaching to new team members on Agile best practices and facilitated sprint planning, daily standups, demos and sprint review meetingsDeveloped and implemented guidelines, rules, and polices to manage sprint goals, staffing plans, KPIs, and sprint progress, resulting in a 20% reduction of project blockersProven success as a Junior Scrum Master supporting the Scrum Team with successful sprints, daily stand-up meetings, and scrum-specific methodologiesFacilitated system-wide optimization for sprint activities, managing timelines and provided effective updates to stakeholders with concise sprint reportsEstimations and tracking of stories with oversight and guidance of the Scrum Master and Product OwnerFidelity Investment, Durham, NC December 1st July 2015Scrum MasterThe task of this project was to build a central repository of historic data warehouse that could support the bank's various reporting and information needs. Data was spread out in multiple and diverse sources in databases located in different regions. The requirement demanded an integrated, unified data pool that was truly subject-oriented, time-variant and nonvolatile.Improved team velocity by 35% by implementing Scaled Agile Framework (SAFe) and facilitating the adoption of Agile practices across the development teamReduced the number of blockers by 50% and increased the team's ability to deliver high-quality features by introducing Scrum of Scrums (SoS)Improved team morale by 20% by leading team-building activities, fostering open communication, and promoting a culture of continuous improvementImproved team velocity by 35% by implementing Scaled Agile Framework (SAFe) and facilitating the adoption of Agile practices across the development teamManaged the delivery of a high-visibility, enterprise-level project, successfully delivering it within budget and on time.Successfully negotiated and managed project dependencies, resulting in a 20% reduction in project risk.Implemented an agile metrics program to measure and improve team performance, resulting in a 15% increase in team efficiency.Conducted agile ceremonies and provided status report to upper management.Acumen, Durham, NC June 7 2014 - October 10th 2014Scrum MASTER/Business AnalystAs an IT Business Analyst, my role was to support the Fresenius Medical Care to come up with a better Physician solution. Objective of the Project was to yield faster collection of Patient-owned amount, improve cash flow and reduce billing with less effect or paperwork. I provided assistance with creating user story for the TFS Backlog. Worked with HIPP guidelines to ensure all necessary steps are taken to protect patient Information.Cross-functional communication, ensuring transparency of progress and outcomes; report progress sand accomplishment up and across as requested/requiredMaintain the appropriate vehicles for open communication within the Agile team to create a trusting and safe team environmentFacilitate sprint planning, daily scrum, refinement, retrospective and sprint review events.Take the lead on resolving conflicts within the team removing any roadblocks to collaboration.Track progress and help the team achieve their commitments. When problems are identified, work with team to develop corrective actions.Created and coordinated extensive communication channels to keep key stakeholders (Executive and VP's) and team members apprised of goals, project status, and resolving issues and conflicts (meeting facilitation, Joint Application Design (JAD) sessions, collaboration workspaces, project reporting)Documented and established traceability between the business requirements with the use of Use Cases, Business Rules, Activity diagrams and Test Scenarios, workflow, report mock-ups and conversion requirements.Conducted SQL queries to input, update or delete information from the SQL server database and generate reports for data analysis. (Basic SQL knowledge)Worked ANSI X12 transaction 837 and 835report for claim support.Used data analysis techniques to validate business rules and identify low quality missing data in the existing Amgen enterprise data warehouse (EDW).`Bank of America, Raleigh, NC October 2007 June 2014Product Owner/ Sr. Business AnalystAs an IT Business Analyst, my role was to support the Bank of America Loan Modification and Legacy Asset Servicing Business units. The objective of the project was to develop a system where employee and customer can easily access mortgage payments online (payments like escrow, principal, late fees and fees due). I provided reporting and analysis on the status of mortgage loans in order to ensure that Bank of America works within guidelines set by the U.S. government to ensure all necessary steps are taken as loans progress through the loan modification process.Worked with project managers and leads to create a work break down structure, schedule and budget planning.Conducted JAD sessions with business manages, unit leaders and executive leaders for open and pending issues to development specification.Consolidated with business team to construct book of business report, drill down functionality and displayed information.Analyzed, interpreting and translated client business requirements into viable solution.Performed GAP analysis of the functionality of client profitability module. Performed discrepancies and relevant solutions, which were suggested and implemented.Created ideas of new functionality by performing code walk through and reconfirm the same with development business users.Ensure the accuracy of reports using SAS reporting proceduresRefreshed AML date for the customer and updated the database.Gathered requirement for new and improve AML Compliance.Working with user interface developers to design a UI blueprint using Balsamiq.Leveraged expertise in Tableau to assist pursuit teams on multiple proposals and analytics demos for higher management.Modeled the detailed design of the system using UML and rational rose, use case Diagrams, sequence diagrams, activity diagrams and state chart diagrams.Participated and researched in the entire life cycle of projects creating a system that identified and monitored high risk customers and implemented business modeling using MS Visio.Designed web service with XML dynamic configuration to support new predictive models with the use of model code and an XML configuration.Worked on the flowchart and process diagram using Microsoft Visio.Communicated with business partners on status of issues, action plans, and timeframe for resolution throughout development cycle.Conducted SQL queries to input, update or delete information from the SQL server database and generate reports for data analysis.SKILLS & COMPETENCIESAgile MethodologiesScrum CeremoniesUser Story Creation & PrioritizationBacklog ManagementSprint PlanningCross-Functional Team FacilitationCoaching & MentorshipStakeholder EngagementProgress ReportingTeam Building & CollaborationConflict ResolutionProcess ImprovementAgile methodologyQuality assuranceBudgetary constraints managementStrategic planningProject managementVendor managementBusiness analysisChange managementRequirements gatheringData integrityProject trackingProcess development.EducationMountain State University, Beckley, WV (2007)-Bachelor in Marketing and Business Administration |
