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PHONE NUMBER AVAILABLEEMAIL AVAILABLEManaged Service Provider Team LeadHigh level technical support and assistances related to Networking Enterprise systems, hardware, and software. Specializing support in the Data Center environments industries, technologies and market data support. Im Proficient in Computer Networking, Desktop Application support, and trading systems.PROFESSIONAL SKILLSManaged Service DeliveryAccount ManagementAsset InventoryProject ManagementProcess and ProceduresInterpersonal Comm.3rd Party Vendor RelationsTechnical DocumentationFacilities OperationsIncident ManagementCritical ThinkingNetwork MaintenanceAnalyticalOnboardingCommunicationsTECHNICAL SKILLSWindows OS ServersHP ILO SetupService CenterMarket DataNetworking ProtocolsRack Mount and CablingDell IDRAC SetupRemote VPNStorage ManagementWindows OS DesktopsMobile Enterprise DevicesDrive Image & RecoveryMicrosoft Office Suite(s)Desktop HardwareTelephonyPROFESSIONAL HISTORYTransit Operator Mass Transit Authority- New York City Transit Brooklyn, NY 2017- 2023Run multi-unit subway; prepare trains for road services in yards and underground storage tracks.Followed the safety guidelines and procedures for general public daily commuters.Operate serviceable and non-serviceable units in train yards and maintenance barns.Work outdoors, weather conditions, electrified, elevated, structures, subterranean structures tracks.Radio communication with Crew Dispatchers, Local Towers and Rail Control Communications.Data Center Technician Randstad Communications Consultant, New York, NY 2016 2017Data Center Support on Site Support on Priority calls ranging from P1 to P4, as well on the phone & via chat.Utilized Service Center for service calls, documentations, and resolutions for knowledgebase references.Vendor escorts, Install Server Hard Drives, Memory Upgrade, Network and Fiber Cards.Work on ITSM, and Prime projects; work on Ticket via Queue (Bucket).Setup and managed to securely configure monitor servers for both HP ILO & Dell IDRACInstallations and configurations of Cisco, Dell, HP, IBM switches and routers,Configure New & remove Servers with standard configuration onsite. New Cabinets Rack, Stack installs.Data Center Technician Royal Communications Consultant, New York, NY 2014 2016Data Center Support on Site Support on P1-to- P4, as well on the phone & via chat.Vendor escorts, Install Server Hard Drives, Memory Upgrade, Network and Fiber Cards.Rack & Stack Servers, Decommission of Servers no longer in services, Install of New cabinets.Setup and managed to securely configure monitor servers for both HP ILO & Dell IDRACInstallations and configurations of Cisco, Dell, HP, IBM switches and routers,Work on ITSM, and Prime projects; work on Ticket via Queue (Bucket).Install and tested Fiber Cables, Harness Cables, and Copper Cables Connections.IT Consultant Peak Systems (Morgan Stanley), New York, NY 2014 2015Replace workstations and transfer data and user profiles.Troubleshoot, install or reinstall HP printers.Drive Image & Recovery and restore points assistances.Troubleshoot hardware issues and Monitors etc.Post Migration support for Morgan Stanley Merger.IT Consultant JP Morgan Chase (Uni-Data), New York, NY 2007 2013Post Migration Trading floor support for JP Morgan/Bear Stearns Merger Project.Perform hard drive imaging, installed and replaced Workstations, user profiles and configuration.Documented and reference Asset inventory to Excel and SharePoint.Troubleshoot hardware issues, Printers, Workstations, and Monitors.Installs & Moves of Cisco Video Telepresence.Assistant Manager for Restack Projects JP Morgan Chase (Design Strategy) New York, NY 1997 2007Managed a staff of fifteen employees on trading floor.Responsible for asset and time management receiving and re-distribution of hardware purchase.Move-Add-Changes, surveyed, coordinated installations, and reconnection of all computer equipment.Documented Assets for inventory and redistribution.Onboard assistances and provided training to all new employees.Installs & Moves of Cisco Video Telepresence.EDUCATIONN.Y. State Dept. of Education High School DiplomaEPA Certification issued by NYC Fire Dept.Fitness CertificateLanguageSpanish, and Portuguese, Brazilian |
