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Candidate's Name
Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEDetroit, MichiganCUSTOMER SERVICE PROFESSIONALUpbeat, courteous and helpful customer service professional with 4+ years of experience in diverse customer care roles. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes.QUALIFICATIONS:Adept at anticipating and responding to customers needs.Highly skilled in data entry, account management, and record keeping.Strong communication and negotiation skills.Excellent presentation abilities.Able to take and follow instructions.Functional knowledge of POS software.KEY SKILLS:Customer Satisfaction Cash Handling ListeningProblem Solver Attention to Detail DependableTeam Builder Workplace Safety Physical StaminaTime Management Well Organized Fast LearnerRELATED CUSTOMER SERVICE EXPERIENCE:Entech Staffing Solutions Troy, MI Production Associate 11/2019-02/2020Packaging food products and checking packages for defects.G C A Detroit, MI Customer Service Rep. 09/2018-04/2019\Greeting customers and directing them to rental cars. Manning Shipping gate exit.Hertz Detroit, MI Customer Care Rep. 05/2019-07/2019Processing car rental applications, and handling car rental returns.H R Block; Detroit, MI Tax Specialist/TSA Agent 2015-2017Greet customers as arrive at the cash counter with their tax document or identification documentsCheck each item to determine its validity for domestic travel or relativity for tax purposesProcess both cash and card transactions in an accurate manner and tender change and receiptsSecure all documents at the end of each shift and ensure that any discrepancies are addressed immediatelyRespond to customers questions regarding items and their features and assist them with retirement savingEDUCATION AND TRAINING:Olney High School; Philadelphia, PA Diploma 1969Computer Networking Center; Livonia MI Certificate 2017