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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExcellent record of dependability, reliability, integrity, and professionalism. Excellent verbal and written communication skills. Proven ability to identify, analyze, and resolve problems. Technologically advanced.Infinite Computers/Molina Healthcare; Feb 2023  PresentService Desk AnalystDuties: Answers, evaluates, and prioritizes incoming telephone requests for assistance from users experiencing problems with hardware, software, networking, printing, and other computer-related technologies. Create tickets for level 2 and above technical issues.Modis/Logista; May 2022Feb 2023NOC Helpdesk TechnicianDuties: Responsible for monitoring and maintenance of customer networks with cutting edge technology as well as diverse corporate environments. Worked closely with service dispatch, outside vendors and carriers to meet customer SLAs, minimize circuit outages and resolve workstation hardware and software related issues.Personnel Resources; May 2021April 2022IT Helpdesk SupportDuties: Answered phones for students and staff. Reset passwords and assisted with basic technical issues. Created tickets for level 2 and above technical issues.Sitel; March 2020 - January 2021Remote Customer Service/Sales SpecialistDuties: Handled inbound sales calls from prospective customers, recommended packages and closed the sale.Medical Emergencies; August 2016 - March 2020Had 2 major emergency surgeries and was unable to work during this time.HealthPlan Services; November 2014- July 2016Remote Support Analyst IIDuties: Provided technical support to 1000+ computer users concerning hardware and software, resets/unlocks, operating systems, VPN, Active Directory, Microsoft Office and other business software. On-call rotation.Contract Assignments; March 2012  November 2014Tapfin; Network Operations Center (NOC) TechnicianDuties: Provided first point of contact for platform issues including alarm monitoring, ticketing, escalations, and critical outages.Randstad, Inc; Desktop Support SpecialistDuties: Provided technical support to 500+ computer system users within the company.Aerotek, Inc; Appraisal Quality Control AnalystDuties: Executed a defined pre-underwriting process for mortgage appraisal products.Stream Global Services; November 2009  February 2012Dell Enterprise Support Specialist / Chat AgentDuties: Provided technical support for telephone/email/chat and remote diagnostics of Dell products. Identified and solved problems, investigated causes, and recommended solutions including dispatching parts.