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Click here or scroll down to respond to this candidateCandidate's Name
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Highly dedicated, multi-talented, adaptable team player comfortable embracing challenges and working long hours. Proven adaptability to differing cultural and business environments. Excellent at communicating and writing. Keen attention to detail and focused on following directions.EXPERIENCELockheed Martin (22nd Century Tech), Orlando, FL Security AnalystFebruary 2023 - PresentEfficiently work and complete tasks within individual and team oriented environments.Successfully completed training tasks and processes in a condensed time frame and had the skills and ability to help others in comprehending and completing daily tasks when needed.Experience in using NBIS, SIMS, DISS, and Remedy systems while reviewing and processing SF86, Citizenship Verification, and Pre-Screening Questionnaire formsQuickly adapted to a fast-paced environment.Very comfortable in taking initiative on completing tasks and very eager to learn new information and acquire new skills.Cochlear Americas, Orlando, FL - Order/Insurance SpecialistJune 2022-November 2023Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches. Consulted with customers regarding needs and addressed concerns. Processed customer account changes with proprietary software.Walt Disney World Resort, Orlando, FL - Cast Member Guest Services and Internet Help DeskSeptember 2018-May 2022Assist guest as needed navigating the Walt Disney World web site and mobile application.Support other connected departments, as needed.Created and managed effective strategies for optimizing guest experiences and promoting loyalty.Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. Managed customer expectations by clarifying needs, identifying options and recommending products and services.Booking.com, Orlando, FL - Customer Service ExecutiveJanuary 2016-September 2018Liaise between the Booking, Partners and guest: modification of reservations, handling special requests and complaints by phone and e-mails.Deliver a high level of customer service and strive to continually offer first contact resolution.Deliver fast, friendly and knowledgeable service for routine questions and service complaints.Updated account information after customer calls and noted client concerns and issues.EDUCATION AND TRAININGBachelor - Business Management, Strayer University, Charlotte, NC June 2009 |
