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EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVETo obtain a Technical Support Specialist position where I can utilize my skills in troubleshooting, hardware and software support, and excellent customer service to provide quality technical support.SKILLS & ABILITIESStrong knowledge of computer systems, hardware, and software troubleshooting.Familiarity with Windows and Mac operating systems.Excellent customer service and communication skills.Ability to work independently and in a team environment.Detail-oriented and committed to accuracy.Knowledge of various ticketing systems and sorting maintenance requests.AWARDSSantaluces High School HONOR ROLL 2014-2018Santaluces High School Environmental Science Award 2014-2015Santaluces High School English Language Learner Award 2014-20154H Outstanding Leadership and Community Involvement 20164H Tech Wizards Photo contest 2016Santaluces High School Outstanding Chief Behavior Award 2016-2017EDUCATIONFlorida International University, Miami, FLBachelor of Science (IT engineering), May 202GPA:4.0Palm beach State college, Lake Worth, FLAssociate of Arts, May 2021GPA:3.58SANTALUCES HIGH SCHOOL, LANTANA, FLORIDAGRADUATION DATE: MAY,2018GPA:3.51 HPA:3.6EXPRIENCEVOLUNTEER EXPERIENCETechnical Support Specialist, Palm Beach State College, Lake Worth, Florida2021-2022Provided technical support to students, faculty, staff, abbey members, and visitors for a variety of computer systems and software.Responded to department phones promptly and greeted in-person patrons professionally.Sorted and maintained service request tickets and followed up with customers to ensure timely resolution of issues.Troubleshot hardware and software issues on Windows and Mac operating systems.Maintained computer equipment and peripherals, including installing software, updating drivers, and replacing components.Followed IT service desk protocols and procedures, including escalating issues to senior technical staff as needed.Pharmacy Technician, CVS Pharmacy Sep 2021 - Present"Prepared and dispensed medications for patients with accuracy and efficiency, ensuring adherence to all pharmacy regulations and standards.""Verified prescriptions and obtained pharmacist's approval to ensure safe and appropriate medication use.""Processed insurance claims and assisted patients with insurance-related issues to ensure timely and accurate payment for medications.""Managed inventory by stocking and pricing medications and ensuring availability for patients.""Provided excellent customer service by answering questions, resolving issues related to prescriptions and medication, and maintaining a clean and organized pharmacy workspace."Santaluces High School Media center organize books on shelf, set up testing, Aide 2014 - 2018.LEADERSHIP4H Camp Counselor: I built a garden with youth from a community garden in Lake Park Community Church. I was the leader of younger children plating that garden.REFERENCESCAROL REEVESEMAIL AVAILABLE(561) 560-699MAIVETTE HERNANDEZ LORENZOPALM BEACH COUNTRY 4H PROGRAM ASSISSTANTEMAIL AVAILABLEPHONE NUMBER AVAILABLEBruno NozireCumberland Farm store managerEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre>