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Click here or scroll down to respond to this candidateLewie SpearmanStreet Address /25/2022Lewie Van SpearmanStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVESEducation1994 1995 Georgia Military College Moody Air Force BaseValdosta, GeorgiaConsistently maintained a 3.8 GPA and was constantly on the deans listEXPERIENCEEissmann Automotive Pell CityTesla LineOctober 17th presentHave worked on assembly of Tesla interior parts during launch preparation & have learned how to use and maintain glue machine for interior covers; have recently begun training new hires on proper glue machine usage and maintenance.Tempforce (ICA) - Injection Molding Product Handling & Quality AssuranceAnniston, AlabamaSeptember 26th, 2023 October 14th, 2023Have handled outgoing substrate from injection molding robotic machines, labeled properly & stored in appropriate bins for outgoing shipping.First Student School Bus Driver TraineeAnniston, AlabamaJuly 10th, 2023 September 25th, 2023Acquired CDL-Class B permit and was accumulating road hours behind wheel of school bus.Rural Carrier Relief United States Post OfficeAnniston, AlabamaMarch 2023 to April 2023Provided off-day support Rural Route 1, included sorting mail and delivery first class mail, circulars, and packages to businesses and home residences.Engine Assembly Elwood Staffing/HondaLincoln, AlabamaFebruary 6th, 2023 to February 20th, 2023Started training in the assembly line for attaching Intake Manifolds & Belt Tensioners to engines for Odysseys, Pilots, and Ridgelines.Network Monitoring-Tier 3 Proactive Team AT&T MobilityAtlanta, GANovember 2019 December 2022Have reconfigured roaming steering percentages for both enterprise and consumer customers on our outbound roaming partners on a weekly basis, based on new launches and renegotiated wholesale & retail ratesHave implemented abrupt pinches on outbound carriers due to fraud reports or stalled negotiations between AT&T and external partnersFielded escalated critical, major and minor tickets roaming faults adversely affecting Enterprise customers, including NB-IoT, CAT-M and various other special use case devices on external wireless carriersSchedule has included on-call/afterhours rotationsIncluded within roaming alarm monitoring duties, have created my own tickets for engaging various carriers and third parties before customer complaints enter the departmentAlso have handled escalated regular consumer tickets for customers roaming on external partners and for fellow partners subscribers encountering issues on AT&TArea Roaming Manager Quality Control AT&T MobilityAtlanta, GANovember 2008October 2019Have reviewed all international tickets for our outbound roaming customers on a weekly basis, with feedback provided to the customer care management team as well as the internal, networking management team.Have inspected the monthly ticket volume for areas of improvement based upon conspicuous resolution codes and have maintained a running record of which roaming technicians continue to display the more severe opportunities for improvementOn a biweekly frequency, I tabulate and detail all Corporate-level escalations and reverse escalations that the Roaming Operations Center has handled; these incidences are discussed on a biweekly call with both departments management teams.Roaming Manager Data Roaming AT&T MobilityAtlanta, GANovember 2006 October 2008Implemented in 2008 quarterly reviews for ROC techs so that feedback was delivered at regular intervals throughout the yearDeveloped five regular Tier II techs to where they were promoted to higher rung within the technical tier groups in roaming operationsHave maintained a clear ticketing queue with networking technicians getting to tickets within the days shift, or the next day at the latestHave administered end-of-the-year performance evaluations for up to twelve Data Roaming techsHave handled escalated issues on both domestic and international carriers in tandem with business level contacts as well as technical troubleshootersShift Supervisor International data (Roaming) Cingular WirelessAtlanta, GAJanuary 2006 October 2006Have coordinated leveling off of neglected ticket volumes and making sure the team kept ticket volume down to a manageable quantityAssisted in getting escalated issues handled in a timely manner through delegation to direct reports.Proactively administered ticket quality evaluations, so that each individual international data tech could improve their troubleshooting and notation skills.Have acquired GGSN access; and through team efforts and leveraging interdepartmental relationships, we have been able to obtain DNS access to assist individual technicians in troubleshooting live issues. This resulted in quicker diagnoses.Tier III Data Support Roaming Cingular WirelessAtlanta, GAJune 2004 January 2006Have coordinated resolution of international roaming with GPRS connectivity from cellular phones, PDAs and laptopsHave administered resolution of international-intercarrier text messaging issues for our customers as well as domestic-intercarrier sms issuesHave assisted customers on visiting-roaming sms issues on both domestic and international carriers.At various times, have supported inbound, visiting customers from other carriers, who experienced GPRS and text messaging issues on our networkAlso, on-call support was part of the job duties, where major accounts, such as UPS, FedEx, etc. required on-the-moment troubleshooting with overseas carriers until resolution was achievedTier II Technical Support/Data Specialist Cingular WirelessCedartown, GAAugust 2003 June 2004Have assisted with cellular customers encountering data issues on home network, with devices such as PDAs, cell phones tethered to laptops, educating customers on newer cell phone models/featuresHave trained technical service representatives on handling data-cellular issuesTier II Technical Support/Trouble Ticket Team Cingular WirelessCedartown, GAFebruary 2003 August 2003Treated escalated technical issues that Cedartown call center submittedHandled all our DCS market (Carolinas, coastal Georgia, and Knoxville, Tennessee) resellers for technical issues.Filtered tickets for various former Bell South markets to RF engineering and translations, which included processing, redacting, and returning tickets from the front-end technical teamsTier II Technical Support Cingular WirelessCedartown, GAFebruary 2002 February 2003Handled nationwide technical issues in online capacity, taking live callsTrained new hires in troubleshooting, diagnosing key causes, and how to use tools for troubleshooting and ticketingConsistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zoneTier I Technical Support Southwestern Bell/Wireless/Cingular Wireless Lubbock, TexasAugust 2000 January 2002Assisted in escalated technical calls that customer care transferred.Handled subscribers issues directly within Lucent HLRsConsistently scored within the ninetieth percentile on observed calls, and online availability always remained in the target zoneAlso, provided on-floor technical support for customer care representatives taking live callsDepartment Manager Sporting Goods Wal-Mart Stores Lubbock, TexasFebruary 2000 July 2000Executed price changes within the department on a monthly basisManaged scheduling of four employeesMarketed featured-sales items monthlyMade sure that subordinates kept back inventory stocked on to the sales floorOvernight Stocking Domestics Wal-Mart Stores Lubbock, TexasJanuary 1998 January 2000Stocked all incoming merchandise for the bedding, bathroom, and window dressing departmentUpdated monthly featured items on a nightly basisAssisted customers throughout the evening and small hours when neededOvernight Stocking Grocery Wal-Mart Stores Lubbock, TexasFebruary 1997 January 1998Stocked grocery department, on an average, at seventy cases of freight per nightDepartment Manager Household Cleaning & Paper GoodsWal-Mart Stores Valdosta, GAFebruary 1996 January 1997Executed price changes within the department on a monthly basisManaged scheduling of three employeesMarketed featured-sales items on a monthly basisMade sure that subordinates kept back inventory stocked on to the sales floorUpdated the departmental layout of sales floor merchandise during regular shopping hours and overnight.Back Room-Overstock Room Maintenance Wal-Mart Stores Valdosta, GAJuly 1995 January 1996Emptied overnight overstock and kept the freight organized per departmental binsAssisted departmental employees in retrieving freight for travel to the sales floorAssisted within the toys department during the holiday seasonHelped in updating the modular layout of various departments on a yearly basis: lawn and garden, and toysSKILLSTroubleshooting SS7 architecture type issues within UMTS & GSM environments, including communication with SCCP (3rd party) companiesTroubleshooting IP network related type issues for both GPRS & LTE technologies where DNS, Firewall and border gateway elements interactReporting through ExcelWireshark for pcap file interpretationNetScout tool for monitoring IP traffic for subscribers, including S1ap protocols and S6 protocolsProtocol Analysis session monitoring based on DNS traffic, S6 and user plane protocolsRemedy Ticketing SystemsCar Interior sectional glue machine operation and maintenanceREFERENCESLeonard BuccellatoEmail address: EMAIL AVAILABLEContact number: PHONE NUMBER AVAILABLERobert JamesEmail address: EMAIL AVAILABLEContact number: PHONE NUMBER AVAILABLEBrandon HallEmail address: EMAIL AVAILABLEContact number: PHONE NUMBER AVAILABLELandon BrooksEmail address: EMAIL AVAILABLEContac number: PHONE NUMBER AVAILABLE/pre> |
