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Click here or scroll down to respond to this candidateCandidate's Name
Lumberton, North Carolina, United StatesEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryDedicated and versatile cybersecurity, IT professional with over 10 years of experience as an Account Manager and new graduate of Cybersecurity CompTIA A+ Bootcamp (UMGC Global Campus). With a solid foundation in cybersecurity and a commitment to staying abreast of the latest industry trends, I bring a strategic mindset and technical acumen to contribute to the organization's cybersecurity resilience and ensure a proactive defense against cyber threats.Key skills and characteristics Threat Detection and Analysis Incident Response Vulnerability Assessment Security Monitoring Risk Analysis Security Policy Implementation Log Analysis See LinkedIn Profile for additional skillsExperienceClient Services AssociatePolaris Financial ServicesJan 2020 - Jan 2024 (4 years 1 month)Client Services Associate"Client Services Associates in the Financial Services industry are key players in managing client relationships. They serve as primary points of contact, handle account management tasks, resolve client issues, possess product knowledge, maintain documentation, educate clients, and ensure compliance. Their role varies based on the financial services offered and seniority level. Interpersonal skills are crucial for building trust and fostering positive client relationships."CEOWorldLynxx, LLCJan 2004 - Present (20 years 2 months)CEO, WorldLynxx, LLC Founder and Sole Member of a Limited Liability Company providing pet care and boutique services to a customer base of 500+ customers leveraging five 1099 independent contractor service providers.Solely responsible for P&L to include business development, pricing, contract negotiations/renewals, accounting functions, payroll, service delivery and customer relationship management.Architect of sales strategy, campaigns, and territory planning.Client Development- Maintain strategic relationships to include participation in industry functions to promote branding, drive new client capture and return customer renewals.Executive Client Account ManagerUltraB2BJan 2007 - Jan 2010 (3 years 1 month)Senior International/Domestic Executive Account/Sales Manager providing the full range of sales account management services and supportAccount ManagerNetwork SolutionsJan 1998 - Jan 2005 (7 years 1 month)Domain Name Account Management for 35 ISP's across the globe: India, Pakistan, Korea, Hong Kong, Singapore, Philippines, Malaysia, Australia, and New Zealand.Client Acquisition: Identify and acquire new ISPs by presenting domain names services.Relationship Building: Cultivate Strong relationships with existing ISPs ensuring satisfaction and understanding evolving trends.Sales Presentations: C-Level presentations highlighting the value of domain names services and competitive advantages.Negotiation and Contract Management: Negotiate terms, pricing, and agreements with a focus on mutual benefit.Upselling and Cross-selling: Identify opportunities to upsell additional domain-related services or cross sell complementary products.Technical Support Responsibilities: Troubleshoot issues, integration, building shells, IP resolution, and interface with engineers to resolve issuesTraining and Onboarding ISPs: Assist ISPs with onboarding, ensuring familiarity with domain names services.Account Management: Main point of contact, managing queries, requests, and ensuring satisfaction.Renewals and Retention: Manage renewal processes and implement strategies for long-term client retention.This role demanded a dual focus on client acquisition and retention, with effective communication, technical proficiency, and strategic blend of business understanding as key drivers off success.Operations Shift Manager-Technical SupportVERISIGNJan 1996 - Jan 1998 (2 years 1 month)EducationUniversity of Maryland Global CampusComp TIA Security +, Computer ScienceMay 2023 - Dec 2023Averett UniversityBusiness Administration and Management, GeneralThomas Nelson Community CollegeBusiness / Science |
