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Click here or scroll down to respond to this candidateCandidate's Name
Street Address P: PHONE NUMBER AVAILABLE H: PHONE NUMBER AVAILABLE EMAIL AVAILABLE\PROFESSIONAL SUMMARYTenacious and resourceful professional with more than 20+ years experience in areas of clerical and administrative capacities to maximize the efficiency of workplace. Customer focused approach and exceptional communication skills in call center settings utilizing ability to manage both inbound and outbound calls effectively.KEY QUALIFICATIONSEight and Sixteen Hour Security Guard License ObtainedDemonstrated ability to serve as a solid link between customers and businessesDemonstrated ability to collect, open, sort and distribute mail to all departmentsProfound knowledge of documenting information and filing records manually and electronicallyHighly skilled in analyzing and route incoming mail materials with close and overlapping missions and functionsHighly skilled in performing customer services duties via telephone and in-person Knowledge of processing U.S. Postal Mail by running postage machineIn-depth knowledge of multipart and sensitive file classification systemsComputer: MS Office, Outlook, Excel, Word and PowerPointFluent in SpanishAREA OF EXPERTISESecurity GuardI work as a Security Guard in different locations throughout NYC.I maintain the safety for the company and personnel at my work locations.I report any unusual and dangerous situations to my SupervisorI have developed a wide range of Security Guard Experience at my work locations.Operations ManagerSupervised, training and coordinating all field employees, scheduled work hours, performance, attendance and resolving conflicts.Completed opening and closing cash handling procedures, to include- creating and verifying pre-determined banks and depositing monies in safe at end of shift.Providing and managing all daily reports, job site resource allocation and crew time as well as weekly operations reports.Calculated the volume that is shipped, received, encoded, and sorted each night.Communicated with customers, drivers, postal clerks, and other facilities to ensure quality and accuracy of service.Managed and trained weekly schedule for up to 10 employees.Customer Service RepresentativeAddressed and resolved customer product complaints empathetically and professionally.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Utilized computerized systems for tracking, documenting information, obtaining up- to-date and accurate information.Consistency maintained >95% customer service satisfaction via quality control.File Clerk/ Mailroom ClerkAssisted with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits.Managed to sort, locate, open, inspect and bundle all incoming detainee mail and publications.Documented, processed and filed all incoming and outgoing mail correspondences.Coordinated and scheduled and meetings, appointments and travel arrangements for managers or supervisorsManaged troubleshooting and performed simple preventive maintenance of machines.Distributed all inter-office mail for the facility departments.PROFESSIONAL EXPERIENCE07/2017-Present Security Guard Allied Universal Security Systems New York,NY03/2017- PresentSecurity GuardSecuritasBronx, NY07/2012 06/2016Customer Service RepresentativeKing TeleservicesBrooklyn, NY10/2008 10/2012Administrative Assistant/Accounting ClerkAerotek Systems Temp.New York, NY03/2010 07/2011File Clerk / Mailroom ClerkOce Business SolutionsNew York, NY01/2007 09/2008Assistant Manager- Mail RoomTishman Speyer PropertiesNew York, NY10/2005 09/2006Office AssistantDaniel J. EdelmanNew York, NYEDUCATIONBoricua College; Brooklyn, NYObtained Associates Degree in Business Administration |
