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Click here or scroll down to respond to this candidateCandidate's Name
Field Tech II \ Lan AdminPHONE NUMBER AVAILABLEEMAIL AVAILABLEOVERVIEWA bright, talented IT support technician with a strong technical background and the ability to work with minimal supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware, software and network issues and ensure quality solutions meet company goals and objectives while maintaining a strong team environment.EXPERIENCE CookCountySheriffsDept.05/1998 - 03/2008 Field Tech I Ran nightly court reports while providing 24 hr. Tech support to 20 computer operators. Responsible for providing tech support to over 1500 county employees and courthouses. Strict deadlines were set and met due to the timely demands of the county court system.CookCountySheriffsDept.03/2008 - 06/2015 Lan Admin. TechSupervisor Utilized a 3rd party ticketing system to record and track work to ensure team progress was always visible and resolutions were produced quickly and efficiently. Responsible for County Departmental Moves which usually not only required OT and working weekends to complete, but every network line, pc and printer were properly loaded and configured and ready for the user to sign in the following Monday morning. Received major accolades from County Directors for task completed in a timely manner and exceeded users'expectations. Responsible for assigning new users accounts through Active Directory assigning rights per their bosses' instruction. Also connecting new users to the domain as needed alsoproviding new users with wireless access through new account setup process. Responsible for supporting Microsoft Operating Systems, DNS/DHCP, TCP/IP, Ethernet, wireless router and firewall configurations along with a variety of telecommunications equipment.CookCounty06/2015- 09/2022 Field Tech. 2 Responsible for providing technical support to the Cook County Board of Commissioners and their staff along with their district offices and boardroom meetings ensuring network connectivity by working closely with our sister network dept. providing each user with one-on-one support via in person, remotely or by phone. Provided custom one on one support with each Commissioner and their office ordering equipment based on their specific needs, setting it up, and doing an office demo. with questions and answers. Assisted with support for the Cook County Public Defender's Office moves which consist of over 200+Attornies and staff to various courthouses throughout Illinois providing software and hardware support as needed. Monitored the Helpdesk Support Ticket Queue by analyzing and resolving user issues pertaining to Microsoft Windows, Office, network, IP conflicts, Active Directory, Login Password, Basic email account issues, and other corporate software issues..EDUCATION Illinois Institute of Art Chicago1999 -2003 Bachelors Degree in Computer Animation/ Media ArtsSKILLSWindows XP /11, TCP/IP, MacOS, Lan/Wan, Microsoft Office Suite, Troubleshooting, customer service. |
