| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Rochester, NY Street Address
PHONE NUMBER AVAILABLE * EMAIL AVAILABLEEXPERTISE: Customer Service and Office Support Experience Certified Office Training Proficient with Microsoft Office Suite Event Planner Telephone and communication skills Public SpeakerRELEVANT WORK EXPERIENCEEmpire Heating and Air Condition 2017- PresentAppointment SetterCalling customers to schedule for the technician to come and clean their furnace/air condition. Discussing the price and discounts the company offers.Answering customers questions or transferring the call. Mailing reminder post cards and emailing customers too.Using Fireline for customer account/information and Excel SpreadsheetLooking in Haines Directory for updated information and Monroe PropertyCalling to confirm appointments and filing daily paperwork.Dial America 2006 - 2017Inbound for JC Penny Rewards Credit Card/Sirius XM RadioInbound/Outbound Customer ServiceAssist customers with activating/upgrading their new JC Penny Rewards Credit Card. Handling inbound/outbound calls with duties including signing up new customers.Retrieving customer information, presenting relevant product informationAssists customers with renewing or updating their Sirius XM Radio subscription.Provided outstanding customer service for new product information, service and offers, working with all major credit card companies.Utilize many techniques and resources to provide a high level of customer service, obtain new membership and upgrade services.Gained customer confidence through exceptional communication skills, empathy, listening to concerns and acting quickly in a timely manner.Always remained courteous and calm, even during moments of intense customer displeasure for inbound/outbound callsFour Corners Abstract 2003Abstract and Public Record Search ServicesOffice Research Assistant - ContractConducted thorough title searches at the Country Clerks office prior to home purchases ensuring the buyer to a clear title.Retrieved city and county tax receipts, reviewed documents and land data records for the attorney assisting the client purchasing their new home. Communicated with attorney offices, and peer levels following completion of research. Preformed variety of searches using the microfiche scannerCandidate's Name
Rochester, NY 14606PHONE NUMBER AVAILABLE * EMAIL AVAILABLEPhillips Lytle LLP 1998-2001Law FirmOffice Support SpecialistPerformed full office support, data entry, file archiving, mail processing and distribution.Reproduced and bound legal documents and exhibits for review by judges.Filed documents for collections and real estate departments; copied all files, closed real estate/foreclosure department.Scanning, inspecting, compiling, assembling, and binding documents.PROFESSIONAL EXPERIENCEGR Expressions of Me 2006-PresentOwnerSmall-scale independent creative writer of poetry, greeting cards, bookmarks, and other products for various customers.Create and publish event specific scrapbooks for churches and organizations providing cherish documentation causing increase enrollment for this event yearly.Creative writer of poetry and personalized design messages for greeting cards/bookmarksDesign and publish event scrapbooks for churches/organizations to increase enrollment.Artwork is added into each creative work along with favorite saying/quotes, inspirational thoughts, scriptures, and poetry.Published author/writer of two books, My Past Was Just a Set Up For My Future and Who Can Understand The Words On A Page?Motivational Speaker 1992-PresentPublic Speaker/Planner of EventsPlanned, organized and coordinated events for The Empowerment Clinic (Ladies event) Featured public speaker at organization, retreats, and conferences.Honored and recognized in Cambridge Whos Who 2006-2007 Edition for Executives and Professional WomenFeatured in Empowering Women Global Network Online Magazine July/August 2010 EditionEducation and Professional Development/Certification:Certificate: Computer Applications: Eastfield College, Mesquite, TexasChristian Chaplaincy & Theology A.D.C.A.M.I Intl, Inc.Masters degree: Rochester, NY |
