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Title Customer Experience Account Manager
Target Location US-OH-Youngstown
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEHighly qualified, customer focused candidate, offering more than 30 years of customer experience in the insurance and health industry.SUMMARY OF QUALIFICATIONS Customer focused and result driven with outstanding sales and communication skills Team oriented working with partners to grow a book of business Energetic and self-motivated individual with excellent communication and organizational skills Detail oriented with the ability to manage a variety of tasks simultaneously and competently while working under pressure and meeting deadlines. Determined the premium rate level and plan designs Strong history of medical support related occupations PROFESSIONAL EXPERIENCEPremier Company/Risk Strategies Account Manager Personal lines new business & retention Risk evaluation, rate shopping, proposals Account receivables Underwriting practices, guidelines & ethicsProfessional Risk ManagerGibson Insurance Agency, Thompson Insurance Group Personal lines new business sales Manage book of business retention Negotiating underwriting practices, guidelines, ethics Evaluating risk  claims Implementing carrier rates and education Exceptional customer supportAccount ExecutiveCombined Worksite SolutionsA CHUBB Company Voluntary employee benefits specialist Identify opportunities for penetration of sales Proactively develops effective business relationships with brokers, consultants and decision makers to meet or exceed new sales targets Retention of accountsCustomer Service RepresentativeTrustmark Insurance Company High Volume Call Center  Major Medical Insurance Eligibility and verification of benefits Quoted complete lines of major medical benefits Claim statusLarge Group Sales AssistantBlue Cross Blue Shield of Ohio Managed assigned accounts related to sales, enrollment, consultative and administrative support Developed effective relationships with members and brokers, account management Analyzed contracts, created alternative plan designs, proposa EDUCATION AND TRAININGEducationYoungstown State UniversityAllied Health FieldLICENSELife/Disability  Accident & Health, Property & Casualty (Expiration 2025) CERTIFICATIONS Group Benefits Disability Specialist (The National Underwriter Company) Long Term Care, Certified Professional Insurance Agent SKILLSMicrosoft Office (Word, Excel, PowerPoint, Outlook) AMS 360, Epic, medical terminology & transcription.PROFESSIONAL ORGANIZATIONSWomen Empowering WomenProfessional/Personal References upon request

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