Candidate Information Name Available: Register for Free Title Customer Service Business Analyst Target Location US-TX-Elgin Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Business Development Round Rock, TX Customer Service Business Development Austin, TX Customer Service Business Development Austin, TX Customer Service Business Development Georgetown, TX Business Development Customer Service Rockdale, TX Customer Service Business Office Austin, TX Customer Service Business Development Austin, TX

Candidate's Name
Elgin, TX Street Address  123 Live Oak EMAIL AVAILABLEOBJECTIVEExperienced professional with a strong background in business analysis, customer service, an accounting. An impressive track record of successfully collaborating with clients and technical teams. Seeking a challenging opportunity to leverage my extensive expertise, problem-solving skills, and commitment to delivering high-quality solutions while remaining open to exploring new and diverse career paths.SOFTWARE AND TOOLSSoftware and Tools Microsoft Teams, Microsoft Word, Microsoft Excel, Workday, Visio, Sametime, Lotus Notes, Win Zip, TSO, Acrobat Reader.WORK HISTORYComputer Sciences Corporation (CSC) / DXC Technology, Business Analyst, <Austin, Texas>1998  10/2023Collaborated with clients, technical staff, and management on various life insurance projects.Played a key role in the client projects as a Business Analyst and Liaison.Managed the help desk ticketing system, generating, and updating weekly ticket reports for clients.Provided security reports, monthly policy count reports, and monthly project reports.Updated the Elevation Tracking Log for technical staff and created new reports per client's request.Worked closely with CSC Security team to address security issues promptly.Created training documents for backup personnel.INSURANCE INDUSTRY EXPERIENCECSC/ DXC (25 years): Asst. Prof. Business AnalystFIC Insurance Co (6 years): Senior Client Service Specialist, Customer Services Representative, Accounting Specialist, Assistant Claims Supervisor, Technical Support.Columbia Universal Life (2 years): Underwriters Assistant.PROFESSIONAL SUMMARYProven track record as a Business Analyst, collaborating with clients, technical staff, and management to meet project goals. Strong Customer Service background, and Accounting Background.Strong Customer Service background, and Accounting Background.Proficient in Multitasking, with a focus on ensuring quality and accuracy.Skilled at creating training documents and generating weekly and monthly reports for clients and management.Exceptional problem-solving abilities and the ability to work under time pressure.Strong background in collaborating with security and technical staff to address immediate issues.AREAS OF SPECIALTYStrong Team lead.Liaison role to support client/technical staff.Creation of Training Documents/Running weekly, monthly reports for client/management.Updating Quarterly Interest Rates in all regions (DEV, Pilot, and Production).Strengths in multi-tasking, communication, an accounting ability.