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Click here or scroll down to respond to this candidateCandidate's Name DYNAMIC TRANSFORMATION LEADERwww.linkedin/in/Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLELEARNING PROGRAM MANAGER FACILITATOR COACH DESIGNERAward-winning, innovative, passionate TL&D leader with strong business acumen, consultative skill, and learner-experience focus. Proficient in company-wide, end-to-end learning program management for diverse audiences and objectives. Over 10 years demonstrated success in ideating, planning, designing, developing / building, launching, implementing, delivering, marketing, coordinating, administering, iterating, scaling, and evaluating engaging hybrid / blended learning and development programs improving onboarding, leadership, product, technology, T3, sales, compliance, process, DIEB, and customer service competencies and skills in agile organizations, consistently achieving ROI / desired outcomes. Naturally curious, enthusiastic, results-focused with strong attention to detail. Known for exceptional agility, integrity, ingenuity, interpersonal skills, and judgment. Adaptable, resilient, ambiguity-tolerant. Creative, resourceful, data-informed strategic problem solver with a keen eye on continuous improvement and business alignment. Thrives in a fast-paced, culture-driven environment that values diversity and bold moves. Recognized for producing high quality + results by deadline, on budget, despite competing priorities. Highly analytical, strong in translating data into action to yield desired outcomes. Mission-driven, tech-sharp, utility team player with an impact bias. Relationship builder; trusted and adept collaborator, partner, advisor to colleagues, stakeholders, SMEs, vendors. Highly skilled, engaging, transformative training facilitator and proven performance coach with 20+ years experience in both. Areas of excellence, experience, and interest include:Onboarding-, Leadership-, DIEB-Program ManagementTalent, Organization, Leadership DevelopmentStrategy, Planning, Resource Allocation, BudgetingeLearning, Gamification, VILT, ILT, Blended-, Asynch/Sych-, Experiential-, Social-, Mobile-LearningData Collection, Analysis, Executive Reporting + VisibilityVirtual, Classroom/Onsite, Train-the-Trainer FacilitationEmployee Engagement, Recognition, and Team BuildingDiversity, Inclusion, Equity, (DIE) Belonging FacilitationISD, PADDIE+M, Adult Learning Principles ApplicationPsychometrics-based (DiSC, MBTI, SDI) CommunicationsContent Research + Course, Curriculum Design/BuildMaterials Design and Build - UX/UI (Graphic + Visual)Innovation-, Decisioning-, Collaboration-, Influencing-, Storytelling-, Coaching-, Leadership-Skills FacilitationPriorities, Work, and Time ManagementEDUCATION DEVELOPMENT & CERTIFICATIONS TOOLSBachelor of Science (BS), Education Old Dominion University, Norfolk, VALeadership Methodologies & CompetenciesServant Leadership + One-Minute Manager + Coaching Leadership + Leadership Styles, Models, and Frameworks + Decision Making + Goal Setting + Coaching & Feedback + Innovation + Inclusivity + Creating High-Performance Teams + Talent Development + MentoringDesign & DevelopmentDesigning Learning Certificate (Association for Talent Development; ATD) + Kirkpatricks Four Levels of Evaluation (Kirkpatrick Partners) + Design Thinking (Audi) + PowerPoint + Photoshop + Storyline (LinkedIn Learning- LINL) + Captivate (LINL) + Camtasia (LINL) + Adobe InDesign I & II Certificate (Adobe Partners) + Typeform + Constant Contact + Survey Monkey + LMS + Video Production Certificate Studio & Field (Arlington Independent Media)Facilitation, Training & CoachingMaster Trainer (ATD) + Facilitating Virtual Training Certification (ATD) + Transforming SMEs into Effective Facilitators (ATD) + Coach & Facilitator Onsite Certification (The Mind Gym; TMG) + Coach & Facilitator Virtual Certification (TMG) + Individual, Organizational & Executive Coaching (InsideOut DEVELOPMENT) + WebEx + Slido + MS Teams + Zoom + Skype + Mentimeter + KahootCollaboration, Program & Project ManagementMS Office Suite + Google Workspace + SharePoint + Basecamp + SlackRECOGNITIONBrandon Hall Award Winner, 2017 Best Advance in Competencies & Skill Development, Bronze Leadership Learning ProgramMost visited internal webpage in the history of Audi of America, 2017-until learning program end (responsible: design + contents)Highest participant feedback ratings in NADAs 50-year learning products history on all learning programs designed during tenurePROFESSIONAL EXPERIENCEGARTNER, Arlington, VA / RemoteLearning & Development Facilitator, Sales Enablement Learning, Leadership, and Organizational Effectiveness 2022 2023First in the role for Gartner, paved the way for three L&D Facilitators while:oElevating the standard of learning design, delivery, and facilitation across Sales Learning & Development.oPartnering with and coaching leadership across the business to offer and implement improvement ideas for program design, participant-facing communications, and learner materials against objectives, culture, and content to elevate the SDP experience, driving the most improvement since program inception.oFacilitating monthly 3-week Sales Development Program (SDP) for cohorts of 10-35 new hires.oUpskilling, enabling, and empowering colleagues across Business Development and Sales Learning & Development to elevate and master role-based performance competencies and skills to deliver desired business outcomes by facilitating engaging, experiential, live virtual learning programs, panels, workshops, and coaching.oRe-imagining visual design and sequencing of SDP PPT to improve participant engagement and program effectiveness.oLaunching engagement-oriented global Gartner L&D facilitator-tips-and-tricks sharing space on MSTeams.FREDDIE MAC via APTARA, Tysons, VA / RemoteLead Facilitator, New Hire Experience (NHX; Contract Role) 2021 2022Established new NHX program, co-facilitating 8-hour onboarding experience for 8-35 new hires weekly, live virtual via MS Teams.Collaborated with delivery team to provide feedback and recommend improvements on program design and delivery against objectives, culture, and content to elevate NHX.Leveraged survey data and interviews with Subject Matter Experts (SMEs) to devise and execute visual design elevations in PPT to improve participant engagement and program effectiveness.NATIONAL AUTOMOBILE DEALER ASSOCIATION (NADA), Tysons, VAInstructional Designer 2017 2020Collaborated with stakeholders, SMEs, developers, editors to design, develop (end-to-end / full-cycle) multiple, unique, custom, high-impact, engaging, and transformative blended-learning interventions on tight timelines to accomplish desired outcomes.Achieved organizations highest participant feedback ratings by elevating visual design, storytelling, content quality, participant engagement, and learning transfer for 10+ leadership-level learning programs per year.Improved facilitator skill and confidence over 200% in 6 months transforming 21 internal SME-Instructors into best-in-industry training facilitators by designing and delivering facilitation-skills improvement workshops, resources, and skill challenges.Created robust, experiential leadership competency courses achieving immediate, consistent, on-the-job application, ROI (for clients), and new revenue (for NADA); Redesigned 5 leadership-level courses, developed related materials, elevating learner experience and engagement, thus achieving clients desired outcomes and participant evaluation scores.BOOZ ALLEN for U.S. DEPARTMENT OF VETERANS AFFAIRS via KForce Federal, Mclean, VAMaster Trainer (T3/Train the Trainer; Contract Role with Public Trust) 2017Transformed 82 SME-Instructors into Facilitators to acquire updated VA Benefits Instructor Certification (VABBIC) in 12 weeks.Equipped and empowered trainees to consistently and proficiently deliver new curriculum by facilitating live, onsite, facilitation skill-building modules receiving highest feedback ratings in region within 3 weeks.Leveraged teaming and training skills to co-facilitate T3 VABBIC, certifying 100% of cohort, 22% above 12 other teams.AUDI OF AMERICA via DAKO, Herndon, VACorporate Brand Training Facilitator & Performance Coach (Corporate Leadership Learning Program Manager) 2016 2017Envisioned, designed, developed, implemented, program-managed company-wide blended-learning leadership development initiative for all 700+ nationwide employees, achieving 27% performance improvement, producing 17 promotions, ~$2M ROI in year one, seeding a coaching culture, and winning Brandon Hall Award for Best Advance in Competencies & Skills Development.Acquired highest-level vendor-facilitation/coaching certification; Facilitated 175+ synchronous ILT/VILT courses, group practice, 1x1 coaching of 25+ leadership-competency topics (Inclusion, Innovation, Collaboration, Decision Making, Getting Results, Coaching, Storytelling, Influencing +) earning average 96% very good to excellent participant feedback rating, year-over-year.Devised and collaborated cross-functionally to deliver a multi-touch marketing and communications strategy, capturing 78% of employee participation in the leadership program annually, including design of most visited internal web page in Audi history.Redesigned and delivered 6 Brand-related training programs (technology + product + culture), achieving highest participant evaluation scores in Audi history, strongly contributing to Audi of Americas 255% customer satisfaction rating improvement.Conceived, designed, secured support, resources, budget, and remote-led (without authority) a cross-functional, disparate team of 15 to deliver a first-of-its-kind product awareness/engagement learning experience across multiple nationwide locations, standing-up program in <8 weeks, exceeding goals: participation (by +7%), feedback (by +26%), and cost containment (by -13%).Crafted program evaluation strategy and performance metrics; created and presented data analysis reports to C-suite, increasing leadership support 300%, participant engagement 200%, resources 200%.Ideated, developed, and implemented a leadership development competency gamified certification system and badging to scale leadership competencies and coaching across the enterprise.MCLEAN BIBLE CHURCH, McLean, VATraining Developer + Group Facilitator (Volunteer) 2015Using existing content, re-designed in PPT to improve engagement, behavior change, and align to branding and objectives.Facilitated weekly onsite discussion of biblical concepts and life application to promote spiritual growth of 10-member group.Leveraged Adult Learning and Engagement best practices to enable and enhance group member participation.Contributed to individuals growth through active listening, coordinating appropriate resources, and coaching.DAY1 SOLUTIONS via Insperity, McLean, VAInside Sales Training Developer (Contract Role) 2015For tech start-up, designed, developed, coordinated product and services (AWS cloud) training programs and related materials sales teams, contributing to 5x increase in lead and opportunity generation within 1 month, a lever to acquisition by Deloitte.Executed training analysis via interviews, surveys, observation, experience, and stakeholder collaboration.Collaborated with SMEs for content development, delivery coordination, and transfer facilitation best practices.FIRUZE TILE KITCHEN BATH, Alexandria, VAOperations and Training Manager 2012 2014Through talent development, transformed operational efficiency yielding 10-fold increase in lead capture, 33% increase in sales, and increased customer satisfaction ratings by over 300%, while decreasing costs by 38%; generating company high profitability.Leveraged ADDIE, experiential, and blended learning to create curriculum, develop courses, and train customer service (CS) team resulting in 320% increase in customer satisfaction ratings in 2 months.Coordinated weekly, ILT, SME-led product and sales training for 10-person team, yielding 276% sales increase within 3 months.Engaged with stakeholders, SMEs, end-user surveys, business data, and best practices to develop new policies and procedures improving learning initiatives and business operations yielding above-noted results.Created, refreshed, managed, and governed access to library of learning assets (tools, job aids, reports, modules, SOPs).Hired, onboarded, trained, developed, and managed team of 16 employees and 65 vendors.MMG, Washington, DCStrategy and Management Consultant, Training & Development (Contract Role) 2007 2012Elevated and optimized companies, including Presidium Learning (now owned by Blackboard), Verizon Business, VISA, and Marble Systems, by leading teams in design, development and delivery of transformative learning solutions.Consulted with and coached client leadership to capture business objectives, educate on learning and development best practices, and define expectations.Evaluated business goals, performance, and existing training programs for various business types and audiences to identify, recommend, and implement training solutions and strategies and related design, tools, content, and delivery improvements.Program managed end-to-end design/delivery lifecycles (ADDIE) of custom talent training, learning & development interventions, contributing hands-on as needed.Assessed performance and training needs, designed learning strategies and systems, designed and developed curricula, content and related materials, and coordinated training resources.Implemented and managed training programs in leadership, diversity, sales, customer service, call center, product, technology/software, and compliance.Examined effectiveness of training curricula, facilitators, methods, materials, metrics to improve program impact, learning transfer, employee performance, and business outcomes.Continually researched and evaluated training-related techniques and technologies to optimize effectiveness and ROI.Also performed: Executive-level Leadership Development & Coaching Business Process Improvement & Optimization Change Management Sales: Marketing & Business Development Sales: Operations & Enablement RFP Response Management Strategic Communications: Social Media, Online / Influencer, Community Development & Management Customer Service / Client Experience: Strategy & Training Market/SWOT/Competitive Intelligence Research & Analysis Partnering: Strategy, Recruitment, Management Vendor: Evaluation, Selection, Management Fundraising & Donor RelationsHIGH5! FITNESS & NUTRITION WELLFIT DESIGNS, Arlington, VAGroup Trainer + Coach + Designer (Owner) 2005 2012Created, delivered, sold (SPIN Selling), implemented, managed custom corporate wellness programs for Fortune 1000s, consistently achieving desired outcomes.Captured requirements, set goals, evaluated and improved program effectiveness to qualify clients for insurance discounts.Delivered group training, retreats, seminars, workshops, lunch & learns, and 1x1 coaching engaging more than 10+k participants in <10 years, accruing more than 10k hours of facilitation and coaching experience.Planned and actioned sales and marketing participant recruitment strategy, achieving 96% close rate with 93% client retention.Regionally recognized Fitness Educator / Influencer / Content Creator. Delivered on CBS affiliate, Washington Post Radio, WTEM Sports Talk 980, byline author for OnTap Magazine and Fitness Expert Network, resulting in a 500-member online community.Using social learning and SEO marketing techniques, designed, launched, grew, and program-managed online community, creating pipeline of participants, participant engagement, and program adoption and compliance.Developed and executed marketing plans, proposals, and negotiations to secure new business/clients; Assessed budget, user base, program/facility goals, product knowledge and leveraged vendor relationships to custom design and furnish residential and commercial recreational, leisure, and fitness facilities; Single point of contact for design, maintenance, repair, flooring, mirrors, equipment, accessories, and amenities.TNT FITNESS INC., VA, MD, DCDirector of Business Development + Fitness Coach (Partner) 2001 2005Designed, developed, delivered group training program to more than 5k participants to achieve / maintain wellness goals.Thrice awarded Trainer of the Quarter for client retention, fitness improvement, customer service.Transformed program curriculum, materials, and communications strategy; Optimized instructional approach, marketing materials, and sales process; Trained associates on sales process and skills all contributing to exceeding customer retention goals and 60% increase in sales within 1 month.Executed business-to-business (B2B) sales of a proprietary fitness program to fitness club chains to develop profitable program partnerships; Recruited national chain partnership within 6 weeks, exceeding targets.Recruited and managed community of program participants; Coached and counseled participants 1x1 to motivate, encourage, educate, and hold accountable to program guidelines.Administered and coached proprietary 13-week group training program to facilitate comprehensive fitness improvement for over 200 participants across multiple locations, 4 times per year, leading 10 workouts per day, 4 days per week.MICROSTRATEGY, Tysons, VAOEM Program Manager, Channel Sales 2000 2001Evaluated application and solutions market to create and deliver profitable OEM Channel Sales Partner Program; Crafted and actioned compelling value-propositions, go-to-market strategy, sales process, global training, resource allocation, and SLAs to recruit strategic sales partnerships, expand OEM footprint, maximize partner sales efforts, generating $50M within 2 months.Designed, coordinated, marketed, and facilitated bi-weekly web-based training (WBT/ILT) for 24-person global team with 95% participation, contributing to $50M in new business within 2 months.Acted as corporate-level POC to develop and manage Systems Integrator, Solutions, and OEM Channel partner relationships, capture and leverage partner feedback, drive program improvements, and contribute throughout sales cycles as needed.Certified in and leveraged Miller Heiman Strategic Selling Sales Methodology to develop business relationships through lead generation and qualification of Big 5, regional System Integrators, and Technical Consulting firms by identifying technical requirements, buying influences, and project scope, capturing 12 new profitable partner relationships, with 60 in pipeline, during program launch (2 months).SPORT & HEALTH CLUBS, McLean, VACorporate Wellness Program Director 1999 2000THE FITNESS COMPANY, Washington, DCNational Program Director 1998 1999Program Director, Exercise Physiologist + Personal Trainer 1997 1998Exercise Physiologist Intern 1996 1996ADDITIONAL QUALIFICATIONSB.S. in Education; 20+ years experience in TL&D program design, development, and delivery for Adult Learners. Holds Master Trainer, Designing Learning, Facilitating Virtual Training, and Transforming SMEs into Effective Facilitators certificates from the Association for Talent Development (ATD) and Kirkpatricks Four Levels of Evaluation certification.10+ years applying Adult Learning Theory best practices (ADDIE/Kirkpatricks/Blooms/Psychometrics) to training design, development, delivery, coordination, facilitation, and evaluation to achieve desired business outcomes / ROI.Experienced in developing learning systems addressing various skills and competencies for critical business needs: leadership, onboarding, technical, product, sales, customer service, coaching, and inclusion, and much more.Excels in collaborating with team members, clients, stakeholders, and subject matter experts (SMEs); researching, synthesizing, and translating complex concepts and information for learning transfer; mapping content and learning objectives to training methods and tools; identifying training needs and skill gaps; evaluating learning impact.Powerful, poignant, engaging public communicator with a commanding and compelling presentation presence.5+ years cumulative experience with eLearning and virtual training tools: Camtasia, Captivate, Storyline, GoToMeeting, WebEx15+ years using science, behavioral psychology, psychometrics, and experiential learning to develop leaders and coach executives in areas of influencing, decision making, collaborating, coaching + feedback, innovation, managing work, inclusion, team building, driving results, building trust; Coaches with respect, candor, enthusiasm, sensitivity; Proven leadership coach.Certified Mind Gym TM Coach (achieved highest level certification Distinction; face-to-face and virtual); Experience delivering ~32% of the Mind Gym course catalog to a variety of audiences, both face-to-face and virtual, Workouts and Live Actions.Gifted in matching learning methods to strategy, content, audience, and learning objectives for highest impact; Skilled in leveraging variety of training delivery methods including experiential, social, self-paced, blended, on the job (OTJ), eLearning (asynchronous and synchronous), web-based training (WBT), computer-based training (CBT), live-classroom, instructor-led (ILT/VILT), train the trainer (T3), simulations, and tutorials.20+ years as an engaging and empathic facilitator of robust learning experiences; Savvy participant reader, adjusts delivery on the fly as needed; Adept in classroom management. Masterfully leverages interactive training facilitation techniques (virtual and face-to-face) to enhance learning transfer via engagement techniques such as experiential, guided discussion, role-play, simulations, case studies, peer teach-backs, social, gaming/games, team exercises, videos, lectures, paper & pencil, break-outs.Gifted in analyzing business and training needs and impact via assessment of participant performance, skills, competencies, and job tasks through observations, surveys, interviews, focus groups, consultations, and evaluations to identify, create, recommend, and improve learning strategies, objectives, content, methods, tools, and resources.Analytical; Strong in translating data into action to yield desired outcomes; Experience and natural abilities in process analysis, continuous improvement, technology/vendor analysis, and program evaluation to improve learning impact.Strong writer and editor for creation of: training materials, scripts, storyboards, case studies, work aids, job aids, hand-outs, games, guides, quizzes, tests, assessments, evaluations, manuals, outlines, SOPs, visual aids, videos, workbooks, and slides.More than 10 years successful supervisory and people management experience; Enthusiastic, encouraging, people-first leader with proven empowering management style. Able to cultivate collaborative, effective, mission-oriented, happy teams that deliver beyond expectations. Strong in budgeting, vendor selection and management, negotiation, RFI/SOW, and contracts.Savvy in requirements capture, data collection and analysis, alchemizing data into actionable plans for desired outcomes, and creating and presenting executive reports and data-informed recommendations to C-Level audiences.Experienced in multi-media and video production: crowd-sourcing funds, pre-/post- production, set management, web design, generating press, location management, and volunteer, crew, and cast selection and management.Maintains knowledge, skills, and abilities through professional memberships and groups; web, blog, and journal subscriptions; continuing education courses and certificates; vendor webinars and presentations; and volunteering.SELECT ACHIEVEMENTSBrandon Hall Award Winner, 2017 Best Advance in Competencies & Skill Development, BronzeAnalysis Requirements GatheringLeveraged stakeholders, SMEs, end-user surveys, business data, and best practices to develop new processes, policies, and procedures to improve learning initiatives and business operations.Dissected new market to assist in product development, go-to-market strategy, and sales training, resulting in largest RFP win in company history.Launched units first focus group to capture and analyze core program needs and business-loss root causes, which resulted in companys largest OEM-Resell-Partner recapture.Engaged with stakeholders and SMEs to develop strategy, program operations, and resources, including training, collateral, communications, and events.Design DevelopmentDesigned, developed, coordinated product and services (AWS cloud) training programs and related materials for sales teams, contributing to 5x increase in lead and opportunity generation within 1 month, a lever to acquisition by Deloitte.Crafted and actioned compelling value-propositions, go-to-market strategy, sales process, global training, resource allocation, and SLAs, recruiting partnerships, expanding footprint, maximizing partner sales, and generating $50M within 2 months.Optimized instructional approach, marketing materials, and sales process, which led to exceeding customer retention goals and 60% increase in sales within 1 month.Devised and collaborated cross-functionally to deliver a multi-touch marketing and communications strategy, capturing 78% of employee participation in leadership program annually, including design of most visited internal web page in Audi history.Transformed proprietary program curriculum, materials, and communications strategy to acquire franchise certification.Coordination AdministrationDrafted course descriptions, scheduled sessions in LMS, enrolled participants, ordered materials from vendor, distributed materials, updated attendance, and closed course sessions with 99% accuracy.Coordinated bi-weekly online education for 24-person global team with consistent 95% participation.Coordinated and facilitated group training classes, retreats, seminars, workshops, lunch & learns, and coaching, engaging 10k+ participants, achieving 10+k hours of facilitation and coaching.Enabled weekly, SME-led product and sales training for 10-person staff with rotating schedules, resulting in 300% sales increase within 3 months.Facilitation Delivery Presentation EngagementAs certified Mind GymTM coach, facilitated 175+ synchronous leadership and role-based ILT/VILT courses and 1x1 coaching sessions with average of 96% VGE rating and 27% in learners skill improvement.Trained 24-person global sales team via web, resulting in $50M in new business within 2 months.Delivered group training, retreats, seminars, workshops, and lunch & learns, engaging more than 10k participants over 20 years, accruing more than 10k hours of facilitation experience.Leveraged blended learning methods to train Customer Service (CS) team, resulting in ~300% increase in CS ratings.Delivered training live on CBS affiliate, Washington Post Radio, WTEM SportsTalk 980, and as byline author for OnTap Magazine and Fitness Expert Network, resulting in 500-member online community.Evaluation Assessment ReportingCrafted evaluation method and process to measure impact and ROI for 18-month corporate-wide leadership competencies upskill initiative, increasing leadership support 300%, participant engagement 200%, resources 200% and data to compete and win a Brandon Hall award.Evaluated business goals, performance, and existing training programs for various business types and audiences to identify, recommend, and implement training solutions and strategies and related design, tools, content, and delivery improvements.Evaluated effectiveness of existing training curricula, facilitators, methods, and materials for a wide range of businesses to improve employee performance and attain business objectives.Assessed performance and training results to determine, recommend, and implement improvements.MIND GYM COACH/FACILIATOR CERTIFICATION DETAILSCertified with Distinction; Mastered Mind Gyms 5 DisciplinesIndividual focus Creating an inclusive environmentSpirit Generating an energetic atmosphere conducive to learningCredibility Demonstrating professional, scientific, and content expertiseAffinity Making sympathetic connections between the content, the group and the coachNavigation Delivering a seamless experienceMIND GYM COURSES FACILITATED/DELIVERED/COACHED alphabetical order by course title (competencies)Breaking Bias (mitigating unconscious bias, valuing diversity, inclusion + belonging, problem solving)Building Bridges (team and relationship building via inclusion vs exclusion, valuing diversity, inclusion + belonging)Collaborative Solutions (group decision making, problem solving, generate ideas, solve problems, and/or reach consensus via effective meetings and environments that encourage diverse points of view, concerns, goals, styles, needs and/or interests)Compelling Case (influencing, credibility / trust)Courageous Conversations (feedback and communication)Different Perspectives (idea generation, innovation, problem solving, valuing diversity, inclusion + belonging)Finding the Pearls (idea evaluation for adoption and implementation, innovation, influencing, problem solving)Generating Creative Sparks (cultivating creativity to drive innovation and problem solving)Getting Organized (organization and work management aligned to mission)Getting Things Done (productivity vs. procrastination, work management aligned to mission)Good Decision (individual decision making, problem solving)Great Feedback (feedback and coaching, valuing diversity, inclusion |
