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Devonwood Court, Street Address Lakeland, FL - PHONE NUMBER AVAILABLE - EMAIL AVAILABLE
SummaryExperienced Floor Supervisor in Community Support and Sales, bringing a demonstrated history of optimizing customer service processes. Proficient in leading teams, resolving challenges, and anticipating client requirements. Eager to apply leadership skills honed in previous customer service roles to drive team performance and contribute to organizational growth.Skills Multitasking and Efficiency Team Collaboration Tools Sales and Support Software Front-line Customer Service Communication Problem Solving Adaptability Empathy and Goal-Oriented Support Training and Development Platforms Customer Relationship Management (CRM) Professional Growth Anticipation and De-escalation Exceptional Service Delivery Pressure ManagementExperienceTKO Sports & Graphics January 2022 to Current
Floor Supervisor for Community Support and Sales
Oversee a team of 15 support and sales agents to lead and manage, providing guidance and coaching for optimal team productivity. Analyzed and enhance team performance to improve sales conversion rates by 20%, through strategic adjustments in community support and sales processes. Fostered positive customer interactions by achieving and maintaining a 95% customer satisfaction rate, overseeing community support strategies and ensuring effective issue resolution. Utilized data analysis for informed decision-making, implementing a key performance indicators (KPIs) tracking system to measure and enhance the efficiency of community support and sales operations. Conducted monthly training sessions for ongoing skill enhancement, developing and implementing training programs to enhance the skills and knowledge of 15 community support and sales team members.Bullfrog and Dog Realty January 2018 to January 2022
Office Manager
Efficiently supervised administrative tasks for the office, leading a team of 10 administrative staff members to ensure smooth day-to-day operations. Optimized resource allocation, including budget management, to achieve a 15% cost reduction and enhance overall financial efficiency. Coordinated office facilities, overseeing the planning and execution of office moves and renovations, maintaining a productive workspace for a team of 50 employees. Streamlined communication processes by implementing a communication platform, reducing email clutter, and enhancing team collaboration. Managed vendor relationships, negotiating contracts, and maintaining partnerships to achieve a 10% reduction in supply costs and ensure high-quality service delivery.Southeast Trans, Inc January 2014 to January 2018
Supervisor Medical Transport
Led a team of 12 medical transport professionals, providing guidance and mentorship for optimal service delivery. Implemented efficient route planning strategies, resulting in a 20% reduction in transportation times and increased on-time performance. Ensured strict adherence to medical transportation regulations, conducting regular audits to maintain 100% compliance with industry standards. Coordinated emergency response procedures, implementing swift and effective measures that reduce incident response times by 15%. Developed and implement ongoing training programs, utilizing interactive methods to enhance the skills and knowledge of the medical transport team, resulting in a 10% improvement in overall performance.ReferencesAnn Marie Campbell EMAIL AVAILABLE PHONE NUMBER AVAILABLERussell Farmer EMAIL AVAILABLE PHONE NUMBER AVAILABLETerry Hanson EMAIL AVAILABLE PHONE NUMBER AVAILABLEDon Amcher EMAIL AVAILABLE PHONE NUMBER AVAILABLE |
