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EMAIL AVAILABLE LinkedInValrico, FL PHONE NUMBER AVAILABLESummaryCORPORATE PHARMACY OPERATIONS EXECUTIVEDriven and forward-thinking leader with 15+ years of progressive experience in building more effective pharmacy operations by implementing innovative technology solutions and process improvementsSelf-motivated professional with a strong work ethic and demonstrated history of saving money, exceeding goals, and building high-performing teams. Noteworthy subject matter expert (SME) in EHR and EMR systems, working closely with cross-functional teams to implement vital programs. Track record includes measurable improvements in customer retention, revenue growth, and customer satisfaction.Areas of ExpertisePeople ManagementStrategic PlanningProject ManagementEMR/EHR ImplementationsProcess ImprovementsCross-Functional CollaborationMulti-Unit Site OperationsTechnology SolutionsCommunication SkillsCareer ExperienceDirector, CPOE eMAR Facility Order Interface, CVS Health Digital / Omnicare 2010 PresentOversee operations of the largest Electronic Medication Administration Record (eMAR) division in the United States. Act as an SME for EHR systems. Supervise a team of eight business analysts, integration experts, and support staff as part of Service Excellence and Customer Success responsibilities. Supervise 50+ analysts for large-scale projects.Manage 5.5K+ active pharmacy-customer EHR interfaces with $1.6B in revenue across 30 integrations.Saved $2.1M+ annually in audits by creating an automated electronic paper trail process.Reduced costs by $2M+ per year by coordinating claims and billing accuracy programs.Exceeded goal of 85% customer satisfaction by achieving and maintaining a 91% score.Achieved 99% customer retention vs. goal of 91%.Regional Director of Pharmacy Operations, Walgreens Long-Term Care / SeniorMed Pharmacy 2008 2010Build a team of up to 40 staff to design and execute state-of-the-art pharmacy processes and technologies for all Walgreens Long Term Care (LTC) locations, including eMARs.Decreased overall operational costs by 33%.Increased customer satisfaction scores (CSAT) from 72% to 92%.Reduced medication errors by 30%.Streamlined operations and strengthened data management by cultivating 15 bi-directional connections between the pharmacy and cutting-edge EHR and eMAR systems.Spearheaded the implementation of pharmacy onsite dispensing systems.Prior RolesGeneral Manager, Omnicare PharmacySaved $200K+ by increasing turnover from 16 to 40 turns.Improved customer satisfaction from 74% to 88%, while achieving the lowest staff turnover rate.Expanded revenues from $282K+ to $657K+ and grew prescription counts from 5.9K to 14.8K.Area Director Florida Pharmacy Operations, Neighborcare Pharmacy FloridaBoosted revenues of four pharmacies to $70M, while reducing courier costs by 50%, overtime by 40%, purchased services by 74%, inventory costs by $700K to budget, and cost of goods by 25%.Improved medication on-time deliveries from 78% to 98%, while reducing medication errors by 27%.Regional Director Florida Pharmacy Operations, Heartland Healthcare ServicesReduced medication errors per 10K prescriptions from 12 to 2.Improved on-time medication delivery from 67% to 98%.Pharmacist Manager Managed Care / Dispensing, Merck-MedCo RX Services, Inc.Introduced the original managed care program, saving clients $500M+.Managed Care Pharmacy of the Year for delivering the highest annual cost savings at the lowest cost.Reduced pharmacy costs within the department by 47% via a team calling program.EducationBachelor of Science in PharmacyNortheastern UniversityCurrent RPh License, State of FloridaAffiliationsAcademy of Managed Care Pharmacy (AMCP), American Public Health Association (APHA), Florida Pharmacy Association (FPA), Hillsborough County Pharmaceutical Association, National Association of Certified Natural Health Professionals |
