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Click here or scroll down to respond to this candidateCandidate's Name
247 Chastaine Circle Birmingham Alabama 35209 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Professional ExperienceLets Play-General Manager (July 2019 to Present) Hoover, AL Oversee all daily operations. Coordinate the development of key performance goals. Provide leadership to all managers and staff of about 20. Ensure the development of programs to pursue targeted goals and objectives. Ensure the overall delivery and quality of service to customers. Engage in key customer activities. Oversee hiring and training development programs. Evaluate and decide upon key investments in equipment, infrastructure, and staff. Communicate strategy and results to the employees. Report key results to corporate officers. Engage with corporate officers in broader organizational strategic planning. Ensure the creation and implementation of a strategy designed to grow the business. Social media marketing.Manage and develop online marketing. Research and implement new strategies and policies and procedures post COVID-19. Provide positive leadership for staff through uncertainty and ever changing guidelines. Create and implement all cleaning and sanitation guidelines to ensure safety for all customers and guests, according to CDC and ADPH guidelines, as well as state and local government mandates.-Assistant Manager (October 2016 to Present) Birmingham,AL Provide excellent customer service to all guests and potential guests. Greet and assist guests with check in procedures upon arrival. Book, confirm and review all events. Ensure proper time management of all events. Train proper procedures. Assist guests with all needs throughout events. Proactive problem management. Ensure that all guests receive excellent service and all accommodations are made to have an excellent experience. Ensure that all guests have an excellent time and receive exemplary service. Listening to guests needs and presenting ideas and solutions to their problems. Sweet Peppers Deli -Assistant Manager(July 2015 to October 2016) Muscle Shoals, ALProvide leadership and guidance through daily routines. Ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Ensure excellent customer satisfaction through training employees properly and adhering to company policies, as well as state and local health regulations. Assist with planning and preparation of special events and catering. Assign, oversee, and evaluateFrostbite and Montagus -General Manager(July 2010 to April 2014) Florence, ALEnsure both stores are in full compliance with all local, state, and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices. Provide leadership so that team members consistently meet standards and superior customer service, quality and cleanliness. Ensure the profitability of the business by operating within established guidelines and requirements for sales growth, food cost, labor, and controllable costs. Coordinate and implement company initiatives and store marketing in a profitable and timely manner. Accountable for proper staffing of the stores with qualified personnel. Maintain equipment in full working order and communicate problems immediately to the owner. Participation in community affairs to take advantage of sales and public relations opportunities. Analyze business trends and develop plans for success. Allstate -Administrative Assistant, Sales Department(October 2009 to May 2010) Florence, ALProvided administrative and clerical support to all insurance agents and producers. Produced reports, graphs, and charts of sales for producers. Sorted and distributed incoming mail. Produced correspondences including reports, charts, and memos with a high degree of accuracy and timeliness. Produced and distributed internet leads. Reviewed policies for cross sales and updates. Sent out packages to new and potential customers. Produced customer service as needed. Answered incoming calls and distributed accordingly. Managed spreadsheets for all sales from all producers in the office. EducationAllison D. ThompsonPage TwoOffice Administration/Accounting Advanced High School Diploma Northwest Shoals Community College Our Lady of Good Council School |
