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Click here or scroll down to respond to this candidateSHAWNABINGHAMPHONE NUMBER AVAILABLEEMAIL AVAILABLEFrederick, CO Street Address
CONTACTSKILLS Coaching and Mentoring Staff Management Business Development Sales Leadership Budget Development Verbal and Written Communication Business Planning Customer Relations Business Administration Staff Training Team Oversight Hiring and Staffing Profit and Loss Analysis Financial Management Client Service Quality Management Systems Profit and Loss Marketing and Advertising Business Launch Sales Oversight Talent Development Operations Management Project ManagementDetail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short- term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.CAREER OBJECTIVEOwner/OperatorBlackjack Pizza, Frederick, CoEXPERIENCENovember 2013 - October 2023Set and implemented strategic goals and initiatives to align company with mission, values, and vision. Defined strategic plans and kept business on track to meet objectives. Managed the daily operations related to customer service, inventory management, and marketing. Built and maintained strong relationships at all levels of the organization. Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.Ensured compliance with applicable laws and regulations related to business operations. Created product specifications documents outlining design requirements. Set performance goals for team members based on organizational objectives. Maintained a high standard of customer service through quality assurance checks.Participated in proactive team efforts to achieve departmental and company goals.Developed and implemented strategies to increase customer satisfaction and loyalty. Monitored industry trends to identify opportunities for improvement. Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures. Created innovative marketing plans to drive business growth. Hired skilled personnel to handle challenges and obligations of business. Provided strategic direction for the organization's long-term goals and objectives. Cash Flow Optimization Staff Hiring Training and Development Human Resource Management Mission and Vision Reducing CostsEffective Communicator and PublicSpeaker Improve Policies Balanced Work Ethic Change and Growth Management Inventory Optimization Management Team Leadership Approachable and Outgoing Operational Analysis Preschool Programs Expectation Management Results Orientation Executive Leadership Analytical and Critical Thinker Leadership and People Development Sales Growth Negotiation MarketingMedical Office AssistantBlackjack Pizza, Frederick, CoDeveloped comprehensive training programs for new hires as well as existing staff members. Analyzed financial data to ensure optimal profitability for the company. Identified problems, made decisions, and interpreted results based on quantitative techniques. Conducted market research studies to analyze consumer preferences. Developed and monitored established goals and strategies to advance the corporate mission. Analyzed sales figures to identify areas where additional resources are needed. Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.Initiated initiatives aimed at improving operational efficiency throughout the company. Ensured compliance with local, state, and federal regulations. Managed budgets effectively by accurately forecasting expenses and revenues. Scheduled deliveries with service vendors or product suppliers. Organized and managed multiple teams of employees, ensuring that all tasks were completed on time and within budget.Maximized revenue and long-term net worth by producing results and performance.Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.June 1993 - June 1996Entered patient data into EHR system, ensuring accuracy and integrity of medical records.Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.Scheduled patient appointments, tests, and procedures in computerized scheduling system.Entered patient data into electronic health record system, displaying proficiency with medical software applications. Called patients to inform of labs or diagnostic results as per PCP directions. Handled daily office operations such as filing, data entry, and inventory management.Processed patient registration, medical forms, and release of information requests.Assessed incoming correspondence from insurance companies and responded accordingly within specified deadlines.Processed insurance claims with accuracy, ensuring timely reimbursement for services rendered. Collected payments from patients for services rendered. Prepared new patient charts by charting and copying and completing medical documents.Owner/OperatorBingham Brothers Lawn Service, Firestone, CoProvided customer service to patients in a professional manner, demonstrating strong interpersonal communication abilities. Greeted patients and visitors in a professional and friendly manner. Responded promptly to phone inquiries from patients, providing information in a courteous manner.Compiled reports on patient visits using Microsoft Word, emphasizing attention to detail when entering data.Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.Reviewed medical records for accuracy and completion as required by insurance companies. Maintained a clean work environment by adhering to infection control protocols. Managed daily appointment scheduling tasks while maintaining organized records of client visits.Organized and filed patient medical records accurately and efficiently, utilizing excellent time management skills.Developed and maintained effective relationships with healthcare staff, patients, and insurance providers. Prepared patient charts prior to each appointment. Assisted physicians in preparing for examinations by gathering necessary supplies and equipment.Copied and charted patient information to create and prepare new patient charts.Provided verbal or writing instructions to patients to prepare for appointments and procedures.Compiled reports and updated records in alignment with HIPAA guidelines and standards. Processed authorization approval forms for ultrasounds, MRIs and CT scans. Operated electronic mail systems to coordinate flow of office information. March 2005 - November 2017Set and implemented strategic goals and initiatives to align company with mission, values, and vision. Defined strategic plans and kept business on track to meet objectives. Managed the daily operations related to customer service, inventory management, and marketing.Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.Developed and implemented strategies to increase customer satisfaction and loyalty.Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures.Negotiated contracts and agreements with business partners, vendors, and customers.Provided strategic direction for the organization's long-term goals and objectives.Front Desk ManagerSt. Vrain OB/GYN, Longmont, CoMaintained a high standard of customer service through quality assurance checks.Ensured compliance with applicable laws and regulations related to business operations. Monitored industry trends to identify opportunities for improvement. Built solid foundation of business acumen, technical skills, and proven practices for daily operations.Organized and managed multiple teams of employees, ensuring that all tasks were completed on time and within budget.Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently. Analyzed sales figures to identify areas where additional resources are needed. Maximized revenue and long-term net worth by producing results and performance. Built and maintained strong relationships at all levels of the organization. Managed budgets effectively by accurately forecasting expenses and revenues. Participated in proactive team efforts to achieve departmental and company goals.Initiated initiatives aimed at improving operational efficiency throughout the company. Hired skilled personnel to handle challenges and obligations of business. Conducted market research studies to analyze consumer preferences. Created innovative marketing plans to drive business growth. Analyzed financial data to ensure optimal profitability for the company. Identified problems, made decisions, and interpreted results based on quantitative techniques.Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.Leadership role in developing new products from concept through launch stages. Created product specifications documents outlining design requirements. Ensured compliance with local, state, and federal regulations. Invested in employees, using training to keep them at the top of their game. Developed and monitored established goals and strategies to advance the corporate mission. Established key metrics for measuring success across various projects. June 2001 - June 2003 Developed specific goals and plans to prioritize and accomplish daily work. Determined charges for services requested, collected deposits, or payments and arranged for billing.Trained and supervised new front desk staff members, providing guidance and coaching as needed.Assisted with training new staff members on the use of computer systems for appointments and check-ins and outs.Front Desk ReceptionistThe Family Practice Center, Burlington, COProvided excellent customer service by addressing patient inquiries promptly and professionally.Responded promptly to patient complaints or issues within set timeframe parameters set by the organization's policies.Utilized advanced software to create and maintain accurate customer records and reservations.Handled confidential documents with discretion while complying with data protection regulations.Provided administrative support by managing phone calls, emails, and other forms of communication.Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.Carried out daily checks on equipment used at front desk such as computers or telephones making sure they function properly before start of day shifts.Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times. Monitored and addressed safety and security issues within the front desk area. Upheld high standards of cleanliness throughout the lobby area including furniture arrangement and tidying up common areas. Provided administrative support to other departments as needed. January 1999 - June 2000 Answered questions about company location and hours of operation. Handled multi-line phone system and promptly transferred calls. Monitored front desk traffic to support patient satisfaction. Ensured that all safety protocols were followed according to established guidelines.Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.Processed payments received from patients via cash or credit card transactions accurately and efficiently.Performed data entry and administrative duties such as filing, scanning documents, updating databases.Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.Assisted with the set-up of meeting rooms including arranging seating arrangements, providing refreshments.Scheduled appointments for patients using office calendar system and provided updates on changes or cancellations when needed.Monitored inventory levels of office supplies to ensure adequate stock was always available. Operated the switchboard to direct calls to the proper departments. Provided a high level of customer service to all patients. Updated patient contact information regularly in order to keep accurate records of communications sent out. Established and maintained good communications with personnel and clientele. Provided assistance with mail distribution, package delivery and pickup services. Coordinated with other departments to facilitate efficient operations throughout the organization.Handled confidential matters discretely by maintaining strict confidentiality policies.Opened and closed main office in alignment with established security procedures.Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously. Maintained cleanliness and organization of public areas and conference rooms. Assisted with completion of forms or sign-in procedures. Entered data into company software system. Handled incoming and outgoing mail with timely attention. Associate in Arts (A.A.) in EducationColby Community College, Colby, KsAssociate in Arts (A.A.) in Elementary EducationFront Range Community College, Westminster, CoEDUCATIONCERTIFICATIONS |
