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EMAIL AVAILABLEPhone # PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYHighly trained Register Pharmacy Technician with strong clinical abilities and a successful career in patients and facilities. Proactive and organized with passionate commitment to first-rate patient care. Licensed in Florida with expertise in Walgreens.Certified Register Pharmacy Technician with expert knowledge of medical terminology and HIPPA compliance.Bi-lingual who builds and leads friendly, efficient service terms.SKILLSStrong organizational skills EmailActive listening skills Telephone skillsCustomer service expert Data entryComputer proficiency Microsoft WordEnergetic work attitude Microsoft excelTyping SpeakingWriting Bilingual Spanish and EnglishWORK EXPERIENCECVS Orlando, FloridaPHARMACY CUSTOMER SERVICE REPRESENTATIVE February 8,2016 - PresentTake inbound calls for patients, assist member with ordering correct medications, update members demographics, update member members credit card information, take paymentsOver the phone, transfers patients to pharmacist for questions regarding medications,Inform patients about expired prescriptions, ensure patients medication are delivered to the correct address, and transfers patients to other departments for further assistance.Able to work and take high volume of call and handle about 150 calls per dayAble to resolve issued and escalated call to proper departmentInsurance verification, Pharmacy plan and Government planWALGREENS Orlando, FloridaPHARMACY CUSTOMER SERVICE REPRESENTATIVE November 2006-Jan-2016Able to work and take a high call volume, transfer medication to a different location as per patient request, send fax to doctors office to request a new prescription, answer telephone inquiries, transferCalls to the pharmacist, receive written prescription or refill request and verify that information is complete and accurateContact doctors office for a clarification request by pharmacistContact patient and complete new patient enrollment before medication delivered to doctorsOfficeTake payment over the phone and updated insurance information for patientsEDUCATIONHigh School in ColombiaELIZABETH HIGH SCHOOL ELIZABETH NEW JERSEYEnglish as a second languageNotary public of the state of FloridaLicense pharmacy Tech |
