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Click here or scroll down to respond to this candidateCandidate's Name , JR.PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESummary: Human Resources Leader: Known for fostering continuous improvements that drive positive changes and innovative productivity, quality, reliability, safety and client satisfaction. Driven and decisive practitioner with solid experience managing human resources teams to deliver compliance, personnel communication and workforce programs aligned with the overall business strategy, including:HR strategiesEmployee RelationsLabor RelationsOrganizational DevelopmentTalent ManagementPolicy EnforcementLegal ComplianceInformation SystemsBenefits/CompensationPerformance AssessmentExperience:2020 Present Human Resources Manager, Foothills Community Health Center, Easley, SCHuman Resources consulting services for leading FQHC health care provider in upstate South Carolina.Manage human resources/employee relations/provider credentialing responsibilities for 40 associates both at the corporate office and four medical facilities.Provide strategic/tactical counsel regarding employee relations, policy interpretation, federal and state compliance, disciplinary procedures and organizational development.Implemented core initiatives, including positive management practices, anti-harassment awareness and effective leadership techniques, to ensure a fair, equitable and sustainable people strategy.As the HR business partner to the leadership team, facilitated organizational and cultural changes, an Employee Handbook update, an IT Security Policies revision, a Compensation Structure along with a streamlined New Hire Orientation/Onboarding Program to develop a more effective people strategy.Lead key HR processes including compensation planning, benefits planning and enrollment,annual performance appraisals and (medical) provider credentialing in preparation for a HRSA compliance audit for a $2,000,000 federal operating grant.Ensured all employee relations issues were properly identified, addressed, investigated and resolved in a timely manner.2018 - 2020 Human Resources Manager, Morley Companies, Inc. Greenville, SCHuman Resources Manager for a client call center providing customer contact services for leading automotive and healthcare companies nationwide.Manage human resources/employee relations responsibilities for 300 associates and 4 HR reports.Conducted employee training for hew hires, led leadership training for Supervisors and Team Leaders on a regular basis to ensure proficiency and consistency within organizational operations.Streamlined the employee recruitment process to ensure pre-screens, interview appointments and employment offers were handled in an orderly and methodical manner, increasing the (offer) acceptance rate by 25 %.Partnering with operations management to analyze call center metrics, service levels and other KPI performance indicators to significantly reduce data errors and bolster productivity by 39 %.Provided training, coaching and guidance to center associates, regarding policy/procedures interpretation, effective communications and client, vendor and other relevant business relationships.2015 2017 Human Resources Manager, Purpose Financial Corporation, Spartanburg, SCAlternative customer service finance and loan processing organization with 2100+ stores nationwide.Managed human resources for 2000 employees in 10 states.Championed over 30 change management initiatives to improve organizational effectiveness and efficiency, for example. For example, tracked attrition causes, improving quality of prospective candidates and reducing the risk of potentially rehiring problem employees.Facilitated resolution of employment-related conflicts, including investigating allegations of employee misconduct, harassment or discrimination, minimizing corporate exposure.Drove the performance management process with Regional Directors and Division Directors to identify and address performance concerns objectively. Coached field leaders on the performance review process, issuing corrective actions using performance improvement plan criteria, contributing to 10% reduction in employee turnover for regions supported.Partnering with employee relations and operations teams, promoted a people agenda, contributing to employee engagement and retention.Implemented core employee relations initiatives, including management practices and effective leadership techniques, to ensure a sustainable corporate people strategy.2012 2015 Human Resources Manager, Horsehead Corporation, Mooresboro, NCWorlds leading integrated producer and manufacturer of value-added zinc products for pharmaceuticals, galvanizing and consumer products.Managed human resources for 400 full-time and temporary employees.Provided direction, leadership and counsel to 45 functional managers and associates regarding employee relations, policy interpretation, federal and state compliance, disciplinary procedures and organizational development.As the HR business partner to a subsidiary leadership team, facilitated organizational and cultural changes, an employee handbook and a Management Process Leadership training program to develop effective leadership coaching strategies.Streamlined and improved strategic processes including staffing, selection, on-boarding and training, resulting in attracting 250 full-time and 150 temp/contract associates in 18 months for a subsidiary and for a joint venture, ensuring receipt of $100MM grant from state of North Carolina.Earned recognition for innovative training and onboarding programs from the North Carolina Department of Commerce.2009 2012 Human Resources Consultant, HRFirst Consultants, Greenville, SCHR consulting and contract services for companies/boutique executive search firms nationwide.Performed contract HR consulting services for clients in SC, NC and GA.2001 2009 Director of Human Resources, Precision Corporation, Greenville, SCManufacturer/distributor of plastic components for pressurized consumer products.Developed and managed HR policies/practices at 6 manufacturing and distribution locations in North America, with 700+ associates at union and nonunion locations.Education: Clemson University, Clemson, SCBachelor of Science-Business Administration/PRTM ManagementCertification: Professional in Human Resources (PHR 1990)Systems: Microsoft Office: Word, Excel, PowerPoint, Outlook; Taleo,PeopleSoft, Dovetail, ADP, Kronos, Halogen, iCIMS, Success FactorsActivities and Honors:President, Greer (SC) SHRM ChapterHR Professional of the Year, Greenville SHRM ChapterState Director, SHRM Council, South Carolina SHRM ChapterUnited Way Board MemberGreenville (SC) YMCA Board Member |
