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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEResults-oriented digital transformation executive with 30+ years of experience delivering business value at Fortune 500 companies, including 15+ years in retail, CPG and logistics operations. KEY STRENGTHSExecutive leadership: Seasoned executive in consulting and technology organizations responsible for selling new business, managing programs & project delivery, and owning P&L, governance and riskProgram management: Experienced manager (SAFE Agile and PMP certified) with track record of delivering on time, on budget, high ROI results on multi-year change management projects of up to $20M USD in value and 80+ person teamsDigital and AI/ML expertise: Demonstrated mastery in delivering digital strategy, transformation and automation work including cloud, agile, business intelligence, RPA and AI/ML; 15 years of experience in supply chain & logistics optimizationSector expertise: Deep expertise in enterprise-level and operations transformation for leading retail, CPG, and manufacturing companies such as CVS, IKEA, McDonalds, Toyota, General Motors, Tyson Foods, Hilton, and Hewlett PackardBusiness development: Track record of selling consulting strategy, outsourcing, logistics, implementation and consulting contracts from $200K up to $100M+ at existing clients and for new logos PROFESSIONAL EXPERIENCESUTHERLAND GLOBAL (BUSINESS PROCESS OUTSOURCING) 2022 PRESENT Assistant Vice President, Digital Transformation and Innovation GroupDigitized processes at global call centers using data analytics, automation, AI/ML tools and implemented technology solutions to reduce costs by 10-25%; improved NPS by 10% and increased sales conversion by 20%Prototyped risk free generative AI call center chatbots for global hospitality brand on AWS and Google Cloud PlatformsWorked on portfolio of consulting, presales and business development opportunities; pipeline of $80-100M WIPRO TECHNOLOGIES (GLOBAL TECHNOLOGY SERVICES) 2016 2022 Director, Digital Transformation Led multiple enterprise level cross-functional transformation teams (ranging from 10 to 100+ people) on ecommerce, custom and ERP implementations, AI/ML and cloud migration projects at Hewlett Packard, Schneider Electric, PHEAA, and Jet Blue Headed Customer Engagement Transformation program to develop an AWS cloud-based Fintech/Edtech product Customer store rating doubled (1.9 to 4.3) for IOS/Android mobile apps and customer adoption grew 20-30% YOY Drove cloud migration program at Fortune 50 global hi-tech company for multiple custom and COTS applications Led program for development and implementation of Azure cloud based Day of Operation system at JetBlue airlines Served as Program Director for digital transformation with SAP using hybrid Waterfall/ Agile process ($36M client value) EY (ERNST AND YOUNG - GLOBAL CONSULTING SERVICES) 2012 2016 Senior Manager, Consumer Products and Retail SectorDrove business growth for professional services and technology projects and developed new analytics product / solutionsDevised operations model and delivered business and technology strategy for Asia operations for leading fashion retailerImplemented SAP finance, manufacturing, HR and supply chain processes for automotive CPG manufacturer. Projected operations improvement savings of $40M over 3-year horizonBuilt alliance with IBM Watson product company to develop new predictive and cognitive analytics solutions by leveraging social media, sentiment analysis and Big Data for leading global brewery company HCL AMERICA (200,000+ PERSON IT SERVICES ORGANIZATION) 2007 2012 Practice Lead; Manufacturing, Retail and CPG GroupLed presales and domain expertise teams to grow retail & CPG group from $10M to $50M+ over four yearsCreated new omni-channel solutions and digital service offerings integrating Web 2.0, Mobility, Traceability at JBS Swift, McDonalds, Irving (Canada), Dr Pepper and US FoodsPartnered with Oracle to deliver a digital cloud solution for Food Safety & Traceability using blockchain predecessor. One of two products that passed US FDA testing out of over 20 products evaluated Candidate's Name
ADDITIONAL PROFESSIONAL EXPERIENCE - RETAIL, CPG, LOGISTICS AND SUPPLY CHAINAssociate Vice President, Retail and Consumer Products Satyam Computer Services (now Tech Mahindra)Vice President of Supply Chain Davids BridalVice President of Strategy and CIO Sumitrans (Logistic subsidiary of Sumitomo Corp)Manager, Retail and CPG KPMG ConsultingCorporate Manager, Melville Corporation (CVS, Linens N Things, Footaction, Thom McAn)Project Manager, Process Improvement; Manager, Product Development CSX, Logistics Summary of Experiences- Ran the business operations and implemented Just in Time supply chain business processes and AI/ML and analytic optimization tools at GM, Toyota and Ford, improving forecast efficiencies and reducing inventory levels and costs by 60%!- Sold and implemented a multi-million custom transportation management system (TMS) for Fortune 100 CPG company- Improved margins by optimizing Replenishment, Allocation, Category Management, Merchandise Mgmt, SKU proliferation- Implemented a global logistics management system to support operations in Asia, Europe, and the Middle East- Led corporate strategy to tackle emerging disintermediation services due to newly emerging web & internet capabilities EDUCATIONAL BACKGROUNDM.S. - Operations Research, Case Western Reserve University, Cleveland, OH Elected to honors society (Omega Rho) B. Tech - Mechanical Engineering, Indian Institute of Technology (IIT), Madras, India PROFESSIONAL AND COMMUNITY INTERESTSCouncil of Logistics Management, New York Round Table, NYCONN Executive Board MemberIITMAANA, Alumni association of IIT, Madras in North America President (previously VP, Secretary)Unitarian Universalist Congregation, Westport, CT Board of Trustees, Finance Committee, Pastoral Care, Social Justice SELECTED PUBLICATIONS AND PRESENTATIONS"Top Ten Guardrails to consider while building a GEN AI application, LinkedIn (self-published), December 2023Challenges with implementing GEN AI solutions for Call Centers, LinkedIn (self-published), June 2023Seven (7) Success Factors for successful digital transformation programs, LinkedIn (self-published), October 2019Enterprise Digital Transformation is there a role for your ERP, LinkedIn (self-published), November 2017Analytics to Drive Consumer Products Business Efficiencies, EY Position White Paper, 2014Food Safety and Traceability Legislation impact: HR2749 and NAIS - The Confusing Tale of Two Food Safety Policies, By William R. Pape, TraceGains, Inc. and Candidate's Name HCL Technologies, Oct 2009Transportation Management/ Execution System with Loop Solver Approach, Kaohsiung TaiwanHigh Performance Project Management, PMI congress, Bangkok, Thailand, Feb 2006Eureqa Methodology for requirements Engineering for Large Fixed Bid System Development Projects, PMI international conference, Hyderabad, India, April 2005Inventory Management across the Retail Supply Chain, Supply Chain Management ReviewThe Boundary-less Supply Chain - Integrated Supply Chain trends, challenges and organizational impact, Middle Earth Futurist Series WorkshopDeveloping an Inbound JIT Routing system, Distribution Computer Expo/Seminar, Chicago, ILThe Effect of Estimation Risk in Establishing Safety Stock Levels in an Inventory Model, Journal of Operations Research |
