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Click here or scroll down to respond to this candidate?ObjectiveTo become gainfully employed working in an environment that is both challenging and offers room for growth; fostering a teamwork atmosphere that inspires optimum performance by its employees.?Qualifications? Extremely Organized; Mission and Goal Oriented? Punctual concerning completion of all assigned tasks and work time requirements? Type 40 to 45 words per minute? Meticulous in product quality, performance and results? Proficient in Microsoft OfficeEducation? ?August 2009 - May 2010: Graduate Studies Sociology/Criminal Justice Lincoln University (MO)? August 2000 - May 2009: Degree Received (Bachelor of Science/B.S.) Criminal Justice Lincoln University (MO)? January 1998 - May 2000: Diploma Received Central Visual and Performing Arts High School (MO)? September 1996 - December 1997: Attended Metro (College Preparatory) High School (MO)Work ExperienceAugust 2020-September 2023: Customer Care Specialist II/ Reliance Matrix? Served as primary contact for claimants? Assisted with filing Leave of Absence claims and updating claimants? personal information.? Guided claimants through the filing process and provided updates regarding claim status and payments.June 2018-January 2020: Experience Champion Provider Services for Independence Blue Cross of Pennsylvania and Amerihealth New Jersey C3/Everise? Served as the primary contact for providers.? Assisted with patient benefit detail and account status.? Provided explanations of claims and further assistance with resolutions.September 2017-May 2018: Apparel Team Member Target? Provided customer service support; seeing to the individual and collective needs of all patrons? Assisted with the replenishment of inventory to the sales floor while providing guest with a safe shopping environment? Utilized time management to ensure productivity was successfulMarch 2015-August 2015: Customer Service Account Manager EGS (Direct Energy North)? Served as the primary data entry point for customer?s records? Responded to customer?s inquiries and provided customer support? Assisted customers with their day to day needs in reference to their accountsMay 2011-February 2015: Overnight Stocker Wal-Mart Supercenter? Provided customer service support seeing to the individual and collective needs of all patrons? Assisted with the replenishment of inventory to the sales floor while providing a safe shopping environment? Utilized time management to ensure productivity was successful and assisted others with completing their tasks? Ensured designated area of replenishment was accurately stacked and clear of debrisJune 2009-August 2010: Graduate Office Support Assistant Office of International Student Affairs, Lincoln University? Provided customer and student services support, administrative and clerical work, staffed and responded to students inquiries and VIP support for other than university personnel.? Served as the primary data entry point for all non ? confidential student records and Analyzed/Verified student support contact hours.? Assisted with the planning and execution of office programs as required in support of key and critical educational tasks.?August 2007- May 2009: Office Support Assistant Office of Student Affairs, Lincoln University (MO)? Accurately and effectively filed / delivered mail to all unit and university staff employees.? Provided customer and student services support, administrative and clerical work, staffed and responded to students inquiries and VIP support for other than university personnel.? Served as the primary data entry point for all non ? confidential student records and Analyzed/Verified student support contact hours.? Assisted with the planning and execution of office programs as required in support of key and critical educational tasks.February 2009 - April 2009: Legislative Intern Missouri State Capitol Building? Provided customer service support; executed duties in the areas of administrative and clerical work for state and government officials.? Provided key researched information for suggested bills under congressional review and/or awaiting approval by governmental panels.? Executed the duties as a legislative page during congressional sessions.?May 2008 - July 2008: Deputy Intern Cole County Sheriff?s Department? Accurately processed criminal and administrative documents into the system of record for the sheriff?s department.? Received on the job training related to the processing, legal knowledge and operations within the criminal justice system and operational activities of the sheriff?s department.? Received hands-on experience concerning field work while executing department ?ride -a- longs? and field processing of assailants.?August 2007: Bridge Mentor Bridge to Success Program Lincoln University? Served as senior mentor advising students on how to maximize their college learning experience while balancing social activities and other areas of college interest.? Provided guidance while assisting the students with their acclimation process to ensure they achieved an acceptable comfort level within their new operational environment and surroundings.? Provided support to students concerning their day to day agendas to minimize scheduling conflicts.??ReferencesAvailable upon request.? |
