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Search 2 million Resumes Keywords: City or Zip:	Related Resumes Technical Support Customer Service Detroit, MI Customer Service Technical Support Dearborn, MI Customer Service Technical Support Flint, MI Customer Service Technical Support Toledo, OH Customer Service Technical Recruiter Northville, MI Customer Service Technical Support Toledo, OH Lead Operator Customer Service New Boston, MI

HOBERTLYONSCONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLELinkedin:LINKEDIN LINK AVAILABLE hobie-lyons-79324620SKILLSAzure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Exemplary written and verbal communicationExcellent customer serviceG-suite administration and supportMicrosoft Office suites and applicationsWORK EXPERIENCEHCL Technologies Technical Analyst and Customer Specialist LeadNovember 2021  December 2023Utilized Azure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Customer satisfaction specialist. Supported customers including executives, collaborated with teams to arrive at outstanding solutions. Designed implemented IT solutions in o365 and Google Workspace.Ascension Health Email and Collaboration Team Technical AnalystDecember 2012  November 2021Responsible for troubleshooting all email issues. Migrated 160,000 end-users from Microsoft products to G-Suite.Computer Science Corporation Senior Desktop TechnicianNovember 2004  November 2012Proficient with all Operating Systems and most hardware platforms including peripheral devices. Implemented hardware and software projects and high-level team-led initiatives.St. Johns Providence Hospital Field Service TechnicianNovember 2000  November 2004Daily management of computers, software, printers, and peripherals. Troubleshot several applications in addition to many software bundles.Midwest Business System Computer Technician Team Lead1998  November 2000Network installation, server maintenance, OS troubleshooting, switches, and routers. Lead technician for school districts and private clients.Sunrise Medical/Advanced Therapeutics Medical Equipment Technician1993  1998Supplied and repaired medical equipment for patient facilities while maintaining quality control per state and federal protocols.Pace Warehouse1986  1993Manager of Softlines.EDUCATION/CERTIFICATONSJohn F. Kennedy High School1981 -1984Certified Master Written English from TekmetricsA+ CertifiedIssuing authority CompTIAIssued November 2011  No expiration Date Credential ID COMPPHONE NUMBER AVAILABLENovell 4.11 Administrators course completionTechnical Support FundamentalsIssuing authority CourseraIssued date Feb 2020 - No Expiration DateCredential ID C2KMK3J8BWCUThe BITS and BYTES of Computer NetworkingIssuing authority CourseraIssued date September 2020 - No Expiration DateCredential Identifier Credential ID V9G7XJTDLD29