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Click here or scroll down to respond to this candidateCandidate's Name
SummarySkilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.SkillsManaged call flow with up to 50 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.Multi-tasked with different troubleshooting and billing systems on up to 2 screens at 1 time.HighlightsHigh customer service standardsStrong organizational skillsService solutions expertActive listening skillsStrong problem solving abilityCourteous demeanorTroubleshooting skillsEnergetic work attitudeTelecommunications knowledgeTelephone inquiries specialistProficient in customer account softwareCustomer service expertService solutions expertTelecommunication skillsEmployee relations specialistAdaptive team playerDevoted to providing superior customer serviceCreative problem solvingExperienceConvergys Saint Louis, MOCustomer Service Representative/Tech Support August 2013 - September 2016Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.-US Banko-ComcastoPrior Authorization RepresentativeJanuary 2012 to July 2013Express Scripts - Saint Louis, MOAnswered inbound calls within a fast-paced call center in regards to authorizing prior medical coverage for insured patients and clients.Customer Service RepresentativeMarch 2011 to December 2012Macy's Call Center - Saint Louis, MOAssisted customers with setting up wedding registrars. Provided excellent customer service to customers in regards to adding items to their registrar. Addressed customer service inquiries in a timely and accurate fashion.EducationAssociate of Arts: Psychology, 2016University of Phoenix - Phoenix, AZ, USACurrently enrolled in online courses to obtain a degree in the field of Psychology. |
