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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AgentMiddleton, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am use to working in a fast pace call center environment. Authorized to work in the US for any employerWork ExperiencePatient/Provider Tele SpecialitsHealthGrades Medical Support - Middleton, WIJanuary 2022 to November 2022Provide and obtain information to patient and providers. Shipping and Receiving ClerkFedEx Office - Middleton, WIOctober 2020 to January 2021Benefits SpecialistMAXIMUS, Inc - Middleton, WIDecember 2019 to May 2020I duties included answering question over the phone about HMO and medicaid. Customer Service RepresentativeHumana - Middleton, WISeptember 2018 to November 2019My daily duties included taking inbound calls and explaining to customer theirs rights concerning medicare.Inside Sales RepresentativeExact Sciences - Middleton, WIOctober 2017 to August 2018My daily duties and responsibilities were to received inbound and make outbound calls to current and/ or medical clients with the intent on creating a positive representation of the company while providing and high level of customers and promoting sales of company's services and their products. Daily use and proficiency ofcompany's Customer Relationship Management tools were essential in this position. Daily, weekly and monthly metric goals, including daily average talk times were a crucial part of my responsibility and success.Phone fundraiserMDS Communications - Oshkosh, WIDecember 2016 to October 2017Fundraising for Non Profit organizations. My primary responsibility was call current or potentially new donors for political organization. Daily calls usually exceded 80 to 100 calls each day. Theses calls were scripted and impromtu depending on the direction of the call, with the goal of soliciting a donation in different increments. Inside Sales RepresentativeContinental Mapping ConsultantsMarch 2014 to August 2016In this inside sales role, with the assistant of a Customer Relations Management, record daily conversation with potential project customers I was calling on the phone, If possible to set up a meet and greet phone interview with the decision maker, to talk about current and potential upcoming projects, both companies could mutually benefit by working on together.Inside Sales RepresentativeBergstrom Automotive Company - Madison, WIFebruary 2009 to June 2013Consistently exceed sales quotas and seek out products that match customer preferencesWork with existing customers who may be looking to upgrade and use opportunity to explain best features and benefits by suggesting financingProficiently complete and submit all paperwork and maintain knowledge of current and upcoming financing options.Fully explain additional available product and service selections in order to give a higher level of customer service and follow up with potential customers to answer questions and encourage return visits.Check with customers after sales to ensure satisfaction. Use Internet and email inquiries to contact new and existing customers to check on their vehicle needs.EducationHigh school or equivalentSkills Customer Service Cold Calling Selling Call Center Telesales Inside Sales Customer Relationship Management Salesforce Relationship Management Upselling Fundraising B2B Sales Business Development Telemarketing Outside Sales E-Commerce Negotiation Project Management Outbound Sales Account Management Marketing CRM Software Presentation Skills Sales Management Sales SupportCertifications and LicensesDriver's LicenseAssessmentsCall Center Customer Service FamiliarSeptember 2019Applying customer service skills in a call center setting. Full results: FamiliarWork Style: Reliability CompletedJune 2020Tendency to be dependable and come to workFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
