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Candidate's Name , JrStreet Address  Gillespie StreetPhiladelphia. PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLEJob Objective: To secure a customer service positionWork History: Devine, Insurance Customer Service Position (retired).2009-Octo Train new agents, access control, enforce safety2023 regulations, make policy changes, upgrade coverages, change addresses, re-ratecoverages, solve customer problems, add new cars and drivers, delete drivers.Licensed in PA and NJ health, life, property and causality.2001-2009 Philadelphia School District, TeacherResponsibilities included: teach reading, English, ESL IEP, math, science, language arts,social studies, computer lab.1993-2000 Amtrak, RSA-Sales and Customer ServiceResponsibilities included: sales, customer service, upgrade passengers, reserve seatsand accommodations, inbound and outbound calls, service existing customers, fix billingproblems. Deal with customer complaints.Education: Community College of PhiladelphiaA.A GPA: 3.7May 1997Courses in biology, medical certificationHonors: Phi Theta KappaNational Honors SocietyPresidents ListMagna Cum LaudeOther:CPR, First Aid, AED certified. Fully vaccinated.Candidate's Name  Jr8607 Gillespie StreetPhiladelphia, PA 19136PHONE NUMBER AVAILABLEJob Objective: To secure an education positionWork History: Devine Health, TrainerSept 2001-June 2023Responsibilities included: welcome guests, register customers for in and out networkservices.take insurance information, process claims, inbound and outbound calls, answerprovider and member questions about certification and benefits, certify providers,explain member benefits, train new agentsMedical TerminologyFully vaccinatedPA Life and Health, Property and Casualty LicensesCPR, First Aid, AED Certification80 Hour Sterile Processing Technician 08/07/2023Develop new medical software.2001-2009 School District of PhiladelphiaTeacherResponsibilities included: teach math, English, reading, ESL, social sciences, languagearts, IEP, computer science, biology, writing, advise students on college choices,assist special education instructors. Develop curricula1993-2000 AmtrakCustomer Service/Sales/RSAResponsibilities included: answer incoming calls, upgrade passengers to first class,correct customer problems, billing problems. Train new agents. Increase revenue,cross sell.Education Saint josephs University, Philadelphia, BA GPA:3.93Camden County College, Medical terminology and health information coding.