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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEmailto:EMAIL AVAILABLEProfessional SummaryDriven and compassionate customer service professional with 20+ years hands-on experience in fast-paced Customer Service and Sales. Accountable and responsible with a strong focus on customer service.mailto:EMAIL AVAILABLEProfessional ExperienceApex Systems/HCSC (Contract) 10/2023 12/2023ACA Sales/Customer ServiceConduct comprehensive consultations with clients to evaluate their healthcare needs and explain ACA options.Effectively promoted ACA insurance plans, assisting clients through the enrollment process using company-branded enrollment software.Keep abreast of ACA policies, plans, and any updates to provide precise information to clients.Guarantee that all sales and documentation conform to industry regulations and compliance standards.Fostered and sustained robust client relationships, providing continuous support and assistance.Home caring for my mother-in-law 07/2023 09/2023ZingHealth, LLC 04/2022 06/2023Senior Retention Specialist/Broker Support SpecialistCommunicated with customers, sales representatives and BrokersGathering information about customer complaints.Negotiating with customers to renew contracts and retain business.Building positive relationships with customers and business associates.GoHealth 07/2019 04/2022Health Risk Onboarding Advisor/Member Services Retention 2Recommended changes to current insurance policies or creating new policies in order to better address client needsWorked with insurance carriers in the industry to identify risks and develop strategies to reduce risk exposureAssisted dual population of Medicare and Medicaid clients effectively understand their plan. Responsible for setting of clients appointments, answering all questions and concerns accordingly.SkillsMicrosoft Office, AS400, Citrix Access, Medecision, Passport, EpicCare EMR Link, Dual Computers, Zendesk, Norvax, Salesforce, Health Sherpa, Five9License and CertificationsHealth and Life License IL, TX, OK, IN, MN, MT, MI, NVEducationNational Louis University Major: Applied Behavioral Science 3.89 GPA |
