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Click here or scroll down to respond to this candidateRTCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dallas, Texas Street Address
Call CentersProcess optimizationProject managementSchedule masteryData evaluationBusiness development understandingFleet dispatchingInbound and Outbound CallingCourteous demeanorOce equipment prociencyQuality controlOwner Dallas, TXRoseCarlton Ventures LLC05/2021 - CurrentDeveloped business and marketing plans and prepared monthly nancial reports.Assessed business operations to implement realistic annual budget. Devised and implemented standard operating procedures, training programs and oce management systems.Planned, coordinated and managed [Type] projects.Geodis Logistics Dallas, TexasCustomer Service Specialist08/2017 - 03/2021Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Recommended improvements to products and services to mitigate complaints.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Provided outstanding service to new and long-standing customers by aending closely to concerns and developing solutions. Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.Documented conversations with customers to track requests, problems and solutions.Upheld strict quality control policies and procedures during customer interactions.Quality Sleep Shop Dallas, TXPolysomnographic Technologist01/2010 - 02/2017Set up and prepared equipment for patient testing procedures. Performed polysomnographic procedures to obtain diagnoses. Maintained clean, sanitary and organized sleep lab. Educated patients on procedures, test results, sleep disorders and available resources.Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements.Calibrated, repaired and maintained test equipment and devices. SkillsExperienceEducation and TrainingEasteld College Mesquite, TXAssociate of Arts in Industrial Management08/2016Colorado Online School of Business HybridBusiness AdministrationPersonable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive aitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Summary |
