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Click here or scroll down to respond to this candidateCandidate's Name , FL 34787 PHONE NUMBER AVAILABLE EMAIL AVAILABLEMARC D. CARSELLOEDUCATIONPROFESSIONAL SUMMARYBachelor of Science in Criminal JusticeWest Chester University, West Chester, PAAn accomplished operations professional with a strong track record of driving financial growth, specialize in implementing operationally-focused strategies, conducting employee and client-focused training, initiating SME programs, and driving process improvement initiatives. Dedication to enhancing productivity and profitability, as well as passion for client satisfaction, are the key drivers for success. With excellent interpersonal, organizational, and problem-solving skills, excel at building positive relationships with customers and generating repeat business. Committed to maintaining high team morale and ensuring a positive facility experience. Now seeking to leverage skills in a new role, eager to make a meaningful contribution to an organization in the supply chain and operations field.PROFESSIONAL SKILLSCommunication SkillsNegotiationComputer ProficiencyLeadershipCommunication SkillsTeamworkAdaptabilityTime ManagementProblem-SolvingInterpersonal SkillsPROFESSIONAL ATTRIBUTESPossess strong strategic planning skills and a track record of driving bottom-line growth through innovative and effective strategiesDemonstrates strong leadership skills, including the ability to lead teams to exceptional results in various areas, such as manufacturing merchandise planning, P&L, customer service, ordering, inventory/expense control, and vendor relationsExpertise in identifying opportunities to streamline processes and improve productivity, resulting in optimized operations and increased profitabilityAble to cultivate positive relationships with customers, building repeat and referral business through excellent interpersonal, communication, and problem-solving skillsTECHNICAL SKILLSRetail Sales and MarketingProcess ImprovementAdministrative/Operations ManagementInventory and Cost ControlProfit OptimizationGlobal Leadership/MotivationPROFESSIONAL EXPERIENCESenior Operations Manager/Orlando Market/International Contract / 2023-2024Monlith Brand Group / Supply Chain/Warehouse Manufacturing/ TransportationArea Operations Manager 2020-2023Amazon Merch FullfilmentMidwest/South-East Plant Location AmazonCommitted to deep dive of profit and loss accountability.Lead Key Strategic Safety initiative projects bringing $589,635.00 back to the bottom line. Safety of team is the number priority.Oversee the successful launch of Amazon facilities, handling all aspects of recruitment and training of personnel and leadersCoach and mentor Plant Leaders and Managers, providing clear performance objectives and ensuring high levels of accuracy and quality to meet customer demandsServe as the point of contact for Launch and Holiday Peak Playbooks, ensuring compliance and consistency across sitesImplement 6 Sigma and Lean manufacturing initiatives to increase profits, productivity, and quality while reducing costsManage inbound/outbound freight flow to meet customer demand, handling up to 1,000,000 packages dailyMaintain compliance with safety programs and OSHA regulations to create a safe work environment for all team membersAct as the primary information source for the team, providing guidance and corrective action when necessaryProvide training, mentoring, and career development opportunities for team members to improve performance and recognition.Develop and communicate quality control policies and standard work proceduresLead process improvement initiatives using Lean tools to increase profit marginsSpearheads improvements in supply chain efficiency by serving as the SME/POC for DEA Delivery Estimated Arrival time, resulting in a reduction of delivery times by 20% and improved customer satisfaction ratingsAchieves significant cost savings of $1.2 million by serving as the SME/POC for EAP-Environment and Sustainability contact for MCO4, identifying and implementing sustainable practices and reducing wasteSuccessfully manages B to B Bulk manufacturing and bulk sales to major stakeholders such as Amazon, Disney, Marvel, and Division Sports teams by serving as the SME/POC, resulting in increased revenue by 15% and improved customer satisfaction ratingsDevelops and manages the DEI platform for employee integration as the POC, resulting in improved employee engagement and retention rates by 25%Maintains the #1 production and metrics position at the plant location since its establishment by implementing efficient processes and managing a weekly budget of $124,000, resulting in cost savings of $4 million through expense controlsLeads the plant location to be the #1 in the network for 2 consecutive years during PEAK by manufacturing over 1 million units, resulting in improved customer satisfaction ratings and increased revenue by 10%General Store Manager, - Region 10/Central FloridaTractor Supply Company, Nashville, TN 2011 2020Supervised operations for a leading retailer, overseeing a sales team of 15+ employees, managing sales, operational budgets, and successfully implementing a demographic marketing planAnalyzed staffing needs and recruited a qualified pool of candidates for key positions within and outside the organization, reducing employee turnover and ensuring a more stable and efficient sales teamLed by example, optimizing staff performance through regular coaching, feedback sessions, and implementing employee opinion surveys (EOS) to improve employee morale and energy within the organizationEffectively managed the financial health of the store by maintaining positive working relationships with upper management and cross-functional teams to ensure the success of the storeGeneral Store Manager, - Region 11/Central FloridaLowes Companies, Inc., Mooresville, NC 2002 2011Successfully directed day-to-day operations of a 117,000 sq. ft. store with an annual sales budget/operational expense plan of $64.9 million, providing strategic leadership and guidance to a team of 250+ staff while recruiting, hiring, and training key employees within and outside the organizationDeveloped and implemented performance management systems to evaluate employee performance and provide regular feedback, resulting in a qualified and reliable workforceRecruited and trained employees for key positions, ensuring a smooth and efficient store operation.Boosted staff morale and energy through the implementation and administration of employee opinion surveys (EOS) within the organizationAnalyzed survey data to identify areas for improvement and developed action plans to address employee concerns, resulting in a more engaged and motivated staff.Envisioned and executed an innovative demographic marketing plan that drove award-winning special sales in 3 of 3 categories for Region 11Assistant Manager - Regions Philadelphia, PA, and Orlando, FLHome Depot Inc., Atlanta, GA 2000 2002Charged with spearheading 15+ employees while managing key operational functions, including ordering, preserving, and updating inventory levels of lumber and building materials to meet customer demandsManaged a budget of $200K for store operations and inventory shrinkage while ensuring adequate development and allocation of resourceMentored all employees to deliver excellent customer service while maintaining compliance with established procedures at both the Philadelphia, PA, and Orlando, FL locationsSteered the seamless relocation of Home Depot to the Central Florida Region in 2001, following predefined guidelines and regulations, while ensuring minimal impact on customer experienceADDITIONAL EXPERIENCEChester County Sheriffs Office, West Chester, PAAccount Manager, Corporate OfficeIKON Office Solutions, Inc., Malvern, PADirector of OperationsR. P. Aviation, Atglen, PADeputy SheriffCERTIFICATIONS & TRAININGStore Manager Training ProgramLowes Companies, Inc., Mooresville, NCSituational Leadership II Managing a TeamLowes Companies, Inc., Mooresville, NCAssistant Manager Training ProgramLowes Companies, Inc., Mooresville, NCCore 3 Corporate Management and SalesIKON Office Solutions, Potomac, MDAct 235 Sheriffs Law Enforcement SchoolDickinson School of Law, Carlisle, PAPennsylvania Commission on Crime and Delinquency (Cert. # 1727)Dickinson School of Law, Carlisle, PACriminal Code and Accident InvestigationsIUP CRJ Training Center, Indiana University of Pennsylvania, Indiana, PAREFERENCESAvailable upon request |
