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Title Customer Service Project Management
Target Location US-CO-Ward
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Candidate's Name
Design & Packaging EngineerEMAIL AVAILABLE  PHONE NUMBER AVAILABLELinkedIn URL  Overland Drive, Ward, Colorado Street Address
Performance-driven professional with 15+ years of experience translating client needs into creative, eye-catching displays. Excels at developing and executing sales strategies that align with client objectives. Competent at incorporating sustainable practices into packaging designs, reducing environmental impact while maintaining product integrity. Recognized for unerring commitment to customer service excellence and equipped with strong project management skills with a focus on meeting deadlines and exceeding client expectations. Adept at blending creativity with technical expertise to develop sustainable and cost-effective packaging solutions. Proven track record of leading cross-functional teams to deliver high-impact designs that enhance brand identity, improve functionality, drive sales, and increase market share.Areas of ExpertisePackaging Design & DevelopmentCAD and 3D RenderingCustomer Service ExcellenceBrand Enhancement & IdentityProcess OptimizationProject ManagementContinuous ImprovementProduct DevelopmentQuality AssuranceRegulatory ComplianceTeam Training & LeadershipRevenue & Profit GrowthProfessional ExperienceVictory Packaging, Denver ColoradoPackaging Engineer III2020  2024Provided invaluable support to the sales team, contributing to the overall success of client interactions. Served as a customer resource for packaging-related inquiries, encompassing film, tape, folding carton, corrugated materials, and warehouse logistics. Conducted time studies and executed complete packaging audits to optimize efficiency and quality control. Maintained direct customer contact as necessary, independently or in collaboration with the sales team, ensuring seamless communication and addressing queries or concerns.Designed and engineered packaging solutions for high-end medical devices, ensuring compliance with industry standards and optimal product protection.Spearheaded the design and engineering of packaging for electronics in the computer industry, emphasizing functionality and protection during transit.Developed packaging solutions for food and beverage products, focusing on freshness, safety, and aesthetic appeal.Carolina Container Company, Charlotte, NCSenior Structural DesignerJanuary 2010  November 2023Managed key customer interactions to gain full understanding of their needs and expectations to ensure delivery of top-tier service. Led redesign initiatives for existing clients to enhance appeal and attractiveness of their products. Played pivotal role in strategic development, design, and implementation of data-rich critical applications to achieve client satisfaction. Assisted in creation of overall process for executing design strategies and developed necessary tools for implementation. Designed and developed award-winning displays, providing renderings in Artiois3D, Strata, or hand sketches when presentations required. Improved existing processes for efficiency and cost-effectiveness.Reduced hand labor required for assembly by redesigning displayers.Boosted customer satisfaction by increasing production and leveraging in-house equipment to transition processing from manual to automate.Designed retail displays for high-profile client Lance Cracker, understanding of client needs and design expertise.Additional ExperienceWilton Conner, Weyerhaeuser, IP-Charlotte NCSenior Lead Structural DesignerEngineered and crafted corrugated, permanent, and mixed media merchandisers tailored to diverse industries such as automotive, healthcare, tobacco, pharmaceuticals, electronics, and major retail chains, servicing renowned clients including Energizer Battery, Proctor & Gamble, Kroger Foods, Wal-Mart, and K-Mart. Designed packaging prototypes for enduring displays using Solid Works, coordinating with external suppliers for fabrication of materials like wood, plastic, and metal. Fostered collaboration with vendors to establish supplier base for assembly components, contributing to efficiency and quality of production process. Contributed to college recruiting efforts for talent acquisition and development.Played a pivotal role in enhancing assembly processes, ergonomics, and equipment in co-packing facility, resulting in more streamlined and effective display production.Spearheaded establishment of California office during period of expansion, overseeing successful setup and operations.Engaged in sales initiatives with clients in food industry, including Master Foods and ConAgra Foods.Packaging Corporation of America, Jacksonville, FLSenior Design EngineerTook charge of design and development of corrugated point of sale packages and displays. Coordinated with clients and sales teams, advising them on design enhancements related to artwork and required materials. Developed laboratory to monitor quality assurance requirements of incoming paper and combined board. Led installation of equipment and trained personnel on its use for testing and monitoring quality. Streamlined process of outsourcing tooling, cutting dies, and fixtures to ensure timely delivery of projects.Created innovative point of sale packages and displays that met the needs of specific clients and markets.Enhanced design quality by providing expert advice to clients and sales teams on artwork and material selection.Established quality assurance lab to monitor incoming materials to provide high-quality products.Boise Cascade, Indianapolis, INDesign ManagerExamined display order specifications to verify the accuracy of materials, dimensions, and cutting and/or printing dies. Introduced Boise's CAD Design program and developed interactive program that transformed flat patterns into 3D renderings, an industry first.Pioneered Boise's CAD Design program, enhancing design efficiency and precision.Developed interactive program that folded flat patterns into 3D renderings, a breakthrough in the industry.Directed overall facets of National Safe Transit Association (NSTA) testing lab to guarantee quality and safety of packing division operations.EducationCorrugated Package Engineering University of Wisconsin, MadisonArt & Design Herron School of Art, Indiana University, Bloomington, IndianaAutomotive Packaging Michigan State University, East Lansing, MIProfessional DevelopmentJack Corrue-Dimensions of Professional Selling Dale Carnegie-Sales CoursesHonors & AwardsGold, Silver, and Bronze Awards-Global Shop competition

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