| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEProfileExpert Product craftsman with 20+ years of experience in developing product, business & technical strategies. I am a data driven leader with a track record of results, collaboration, innovation, execution and value creation. Highly experienced in developing solutions to scale, managing P&L and driving operational efficiency through Automation and Process Re-engineering. An ability to adapt, excellent people management skills, a forward thinking team player, personable & energetic.Experience & Technical Skills SummaryProduct ManagementProject / Program ManagementDelivery / Change ManagementFinancial ManagementRisk & Issue ManagementExecutive ReportingConfiguration ManagementCustomer Experience StrategyRobotics Process AutomationBig Data & AnalyticsCloud / Virtual ComputingBusiness IntelligenceDigital / Mobile StrategyEnterprise ResiliencyContinuity of Business (CoB)ALM / Jira / Rally / ConfluenceOBIEE/QV/MSTR/BO/CognosData Warehouse / Data MartTechnical / Customer SupportBudgets/EstimationsResource / Capacity PlanningAI / MLBusiness / Impact AnalysisSystems Integration / MigrationCRM / CEMOracle DB / SQLClarity PPM / PTS-wProfessional ExperienceJun 2022 Nov 2023 TransunionAdvisor Strategic Planning, Global Solutions Recruited to advise on strategic business and product initiatives within the Chief Global Solutions Office Lead the design and implementation of business transformation initiatives that improve global cross- functional collaboration and execution velocity by creating consistent and scalable processes, clearly defined objectives and responsibilities Serve as the connector across functional teams to align behaviors, tactical decisions and plans to strategic priorities and financial goals Collaborating on improvements to the Product Portfolio Prioritization Process Designed and instituted a global Product Lifecycle Management Process Collaborating on improving tools and reporting amongst the various product and solutions stakeholders Advised on Global Product Revenue Reporting strategy Coordinate the creation of a variety of executive business reports (annual plans, quarterly business reviews, Board and CEO-level presentationsNov 2020 May 2022 Citigroup Inc.PM Lead - Strategy, Program and Regulatory Management Recruited to Manage Strategic & Regulatory Programs related to Enterprise Resiliency, Continuity of Business, and Shared Services Resolution and Recovery Manage the Enterprise Resiliency Programs to ensure Franchise Critical Applications are able to recover from data corruption events with adequate controls in place Serve as the Product Manager and Technical Architect for Continuity of Business and Operational Resilience solutions Evaluate new regulatory requirements, determine technical implications and work with technology teams to identify technical solutions and implementation plans, including Consent Order remediation Recommend updates to CoB Policies and Standards based on feedback from various forums Ensure Enterprise Resiliency requirements are included in the Principals of Architecture, SDLC and Solution Technology Life Cycle Standards Assist in the development of metrics to monitor continuity of business and operational resilience readiness and prepare reporting to key stakeholders Maintain, review and improve Cyber Crisis and Recovery Playbooks as part of Risk & Control Candidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPage 2Dec 2019 Nov 2020 Franklin TempletonM&A Project Manager Fiduciary Trust International Manage M&A integrations for the Finance, Marketing & Sales, HR, Planning, Trust and Tax Workstreams Manage overall process/policy improvements and involved in system reviews and selection to realize strategic operational synergies and cost savingsAug 2015 Aug 2019 Citigroup Inc.VP, IT Project Senior Manager CTO Global Strategy & Planning Achievements Successfully executed a program to onboard more than 1000 applications onto a feed and job monitoring tool. This led to a 20% decrease in support tickets and a total for $4M in annual spend Responsibilities Strategic Program Lead in the following current areas - Big Data, RPA, Finance Full Suite SWAT Team, AML and AWP support and enhancements Managed teams of in-house and vendor resources to achieve project/program goals Define, design, implement, manage program/project tracking and reporting capabilities to support the Data Innovation Office, TMO, CDO, PMO, Enterprise Technology Solutions (ETS), Finance & Risk Shared Services(FRSS) and Global Production Assurance(GPA) teams, in adherence to corporate program and project governance. Working with Audit and senior management to ensure compliance with Risk policies Advise PMO and senior management team of overall health of initiatives and identify areas requiring remediation. Define, agree upon KPI implementation to monitor adherence to governance and milestones Contributed to the technical strategy, design choices, and decisions for each iteration of a feed & job monitoring tool when I took over as product manager. I also initiated the move to a cloud platform Oct 2014 Aug 2015 PricewaterhouseCoopers (PwC)Consultant Senior IT Project Manager IFS US IT Project Management Achievements Successfully delivered a troubled BI project for the 'Marketing & Sales' organization within 6 months. Lowered costs by 30% by renegotiating agreements and keeping an eye on the burn Responsibilities Managing a Portfolio of IT projects for the US business across multiple lines of service Managing finances, risks and various stakeholders Contributing to overall Process Improvement initiatives within the organization Jun 2008 Jan 2014 Standard Chartered BankProject Manager Customer Experience, Technology Solutions Delivery Achievements Architected, developed and launched a successful pilot CRM Solution for 4 countries worth $8M. This led the bank to invest more than $200M into the digital and cloud space over the next 6 years, expanding the usage to over 50 countries and 20,000 users worldwide. My portfolio was valued between $1M to$5M at any given time Took over and managed a troubled BI project which led to quantifiable benefits for the bank where the Net Promoter Score doubled to 49. Customer complaints decreased by 46%, first contact resolution improved by 62%, sales productivity doubled; and the Consumer Banks total revenue increased 12% even in the tough financial environment. This initiative was subsequently expanded to our mobile CRM platform Achieved zero defect delivery(0DD) and consistently delivered projects under budget and ahead of time Responsibilities Plan & manage portfolio of CRM, BI, Digital and mobile application as well as Regulatory projects in a matrixed environmentCandidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPage 3 Chief coach and mentor for new PMs and BAs. Influenced the team and increased productivity by creating and simplifying processes and introducing governance structure Work with Group & Country Business units on the Customer Experience Strategy and Roadmap Ensure compliance with Service Management, QA, Group & Regulator standards, policies and procedures Provide techno-functional consulting for Cloud based CRM, Database as well as BI initiatives Lead liaison and negotiator with consultants & global outsourcing vendors / contractors Develop project plans and present periodic updates to the PWC/PSC which includes the CIO Provide accurate cost estimation, timely reporting of project progress and manage project financials Track project milestones & ensure required sign-offs are in place prior to advancing to next phase Ensure inter-team/project dependencies are well communicated and tracked Manage team gathering requirements and translating them into functional & technical specifications Manage UT, ST, SIT, OAT, SAT, UAT with respective independent testing teams Analyze performance results and make recommendations for improvement Identify, mitigate and manage project risks, issues and impacts Ensure adequate resource and capacity planning is carried out Conduct training & prepare technical documentation for transition to support teams and users Ensure project deliverables are reviewed in accordance to current SLA/ OLA requirements Jun 2004 May 2008 Intuit (Entellium Corporation) Customer Solutions Manager Customer Experience Managed a team of 20, providing functional and technical Cloud CRM support to global customers Account manager for high value customers Consulted on business process, workflow and data migration for more than 200 multinational clients Education Staffordshire University - United KingdomB.Sc.(Hons.) Computing & Information SystemsCertification Project Management ESI International / George Washington University Risk Management ESI International / George Washington University Certified ScrumMaster (CSM)Awards Customer Experience Excellence Award Gartner & 1to1 Media CRM Excellence Awards 2012. Best CRM Project Award 2012 The Asian Banker 2005 Customer Service Leadership Award Frost & Sullivan |
