Candidate Information Name Available: Register for Free Title Customer Service Agent Target Location US-TX-McKinney Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEJob Objective:I am seeking a position as Virtual Customer Service Agent where I can utilize my knowledge and experience in a reputable organization.Work Experience:Virtual Customer Service Agent, May 2004  PresentDallas TexasContacted customers concerning scheduled service calls.Managed dispatch duties as a substitute.Determined service outages and maintained customer information.Acquired and maintained up-to-date client product knowledge.Provided information to various clients on services and enhancements.Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician.Virtual Customer Service Agent, March 2002 April 2004Used computer terminal to access customer information and conveyed necessary information to customers.Answered customer questions and provided accurate billing information.Communicate effectively on the radio and over the telephone with customers and co-workers.Promptly resolved customer problems and complaints.Skills:Industry Knowledge: Customer Service, Sales, E-Commerce, Online Ordering, Product KnowledgeTechnical Skills: Microsoft Office Suite, Typing, Excel, Google ChromeSoft Skills: Communication, Customer Service, Phone Etiquette, Attention to Detail, Conflict ResolutionSummary of Qualifications:Remarkable experience in providing excellent customer serviceExpert in recording customer information and inquiriesSkilled in processing all aspects of Personal Lines businessProficient with MS Office software (Outlook, Word, Excel)Strong diplomacy and teamwork skillsExcellent oral communication and problem solving skillsAbility to work independently and resolve site issuesRemarkable ability to listen and respond effectively to repetitive questionsEducation:Associate Degree in Customer Service Support, Richland Community College, TX.Awards & Acknowledgements:Private Security Level 2 Austin texas