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Candidate's Name , TX 75802EMAIL AVAILABLE PHONE NUMBER AVAILABLESYNOPSISDetail-oriented and highly organized professional with over 30 years experience in delivering and improving administrative functions. Over 20 years collectively in Telecommunications service and sales, Customer Service/Call Center. Effective leadership and training competencies, cross-functional team experience, collaborative team player and solid communicator. Well adapted to translating customers demands into profitable, practical applications.EDUCATIONMoraine Valley Community College - Accounting, Business, Computer ClassesTelecommunications  OTJ - ETA Certified Customer Service SpecialistPROFESSIONAL EXPERIENCEAerowave Technologies Jun 2023 - CurrentFulfillment ManagerOversee order fulfillment, quality control, and shippingWork closely with Customer Service and Sales teams.Provide support to other departments within the company to help ensure smooth operations.Update customers on pending and in-progress orders.Manage metrics, KPI, SLA and trends for constant improvement of the fulfillment process.Be the Voice of the Client by listening to their needs and concerns, then resolving with Aerowave team members.BearCom Sep 2021  June 2023Sales Operations CoordinatorCoordinate all aspects of the sales process for a branch executing over $7 million per annum.Oversee local service radio depot requests and communicate status with customers and vendors.Communicate with new and existing customers on sales updated information. Developed and improved internal sales and repair processes, resulting in a 38% increase in turnaround.Multi-Task across internal and external customers and respective needs. Work with other departments that assist in fulfilling orders or providing customer service.HomeVestors of America Aug 2014  Sep 2021Application Process ManagerGenerate reports of projected franchise sales from initial contract phase to closure.Cross  functional team member in all areas of the business Departmental Development, Loan Department, Operations and Trainer. Train and support prioritized applicationsDocumented knowledge base and tutorial documents for new CRM (Salesforce)Blue Cross Blue Shield (HCSC) Sep 2011  June 2014Healthcare Support -Trained in processing, claims, HIPPA, and benefits.JC Penny - Front service associate Mar 2010  Dec 2011ECP, Inc - Financial Service Account Lead Sept 2006  Dec 2008ReMax in the Park - Realtor Jan 2003 - April 2007X O Communications - Facilities and Circuit Engineer May 2000 - Jun 2002MCI Worldcom - Global Sales Implementation Consultant Feb 1990  May 2000SKILLSMicrosoft Office - Word - Excel - PowerPoint  CRM-variety of applications (25+ years) Salesforce NetSuite* JD Edwards * AS400 *DOS * Arch Portal * Fran Connect * Zen Desk * Solution Reach * Proprietary Systems exclusive to industry and company. Success in working with cross functional teams including sales and service personnel, vendors, and Director level to C-Suite.