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Click here or scroll down to respond to this candidateSherayPerdue@yahoo.com PHONE NUMBER AVAILABLE Dallas, TX 75243PROFESSIONAL SUMMARYObjective-. To be an active employee in your organization and to express and develop my professional skills for the mutual benefit of the company as well as myself. To bring enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: Ability to handle numerous daily tasks with minimal supervision Very strong analytical skills. Excellent interpersonal, verbal and written communication skills. Skilled at working in a team environment as well as being a strong individual contributor With the ability to work independently. The Ability to foster positive and enthusiastic work environmentWORK HISTORY1000 Bulbs/Precision and LightingAccounts payable Specialist 3/2023-Responsibilities include making sure all invoices, bills are paid in an efficient and timely manner.Provide administrative and clerical support by processing, verifying, and reconciling invoices,Processing Payment Runs the 1st and 15th of every month for check and wire payments.Make sure the items on the invoice match the items received in on the purchase order.Tuesday Morning CorporationAccounts Payable Specialist 11/2020 -02/2023Responsibilities include processing payments verifying invoices and performing account reconciliations as needed.Verify vendor accounts, pay vendors and resolve purchase order, invoice or payment discrepancies.Verify receipt on POs prior to processing invoicesEnsures that all invoices are accurate before processing.Creating Debit and Credit memos as neededObtain invoice approvals and enter bills accordinglyAnswer inquiries from vendors, suppliers, employees and management.Works with all facets of the accounts payable systemComputes and records charges, refunds, cost of lost or damaged goods, etc.Make sure the items on the invoice match the items received in on the purchase order.Processing importsSetup batch vendor ACH paymentsReview and research monthly vendor account statements SKILLSOrganization skills PC ProficiencyFinancial Software TypingReporting Skills Telephone and frontdesk coverageTyping Customer ServiceAttention to Detail Problem SolvingProblem solving Research SkillsPreparing Spreadsheets Self-MotivationDoc-link, SSRS MI9,Epicore,MicrosoftOutlook; Excel; PowerPoint; MSWord;Access; SAP Financials; Auto Ta;Sabre RES/DECS;10 key by touch;Citrix; IMS/TSO Shared point,Prodagio,Microsoft Office, Auto Ta,Kronos, Inter-ceptas10 key by touch, Prepare invoices,SpreadsheetsAccounting, Processing of invoices,SpreadsheetAccounting systems, Kronos, StoreManagerAccounts payable, Letters, SupervisorAccruals, Math, SupervisionAdministrative duties, Meetings,TelephoneAP, Merchandising, TelephonesAttention to Detail, Access, PhonesAuditing, Excel, PhoneBilling, Mail, Arrange travelBudget, Microsoft Office, TSOCall Center, Office, TypingCitrix, Microsoft Outlook, UpgradePowerPoint, Verbal CommunicationCommunication skills, MSWord, WordprocessingResolve customer complaints,Customer satisfaction, Multi-taskingCustomer Service, OFFICE SKILLSData Entry, Ordering office suppliesDatabase, OrganizingDrafting, Organization skillsEmail, PayrollSHERAY PERDUESykes/Alpine AccessFloor Support Supervisor/Customer Service Representative 08/2017 11/2020 Work from Home Customer Service Representative/Floor Support.Handle Supervisor escalated calls.Manage over 60 calls per dayInvestigate customers problems and find solutions.Answer billing questions and concerns.Answer back to back calls and resolve issues in a remote environment.Place Customer orders a process returns.Build a strong relationship with your customer.Schedule Fed ex pick up for returns.Resolve the problem quickly and ensure situation does not escalate.Communicate clearly and effectively.Multi-task while on the phone - resolve the issue while maintaining a short call time.Above & Beyond Janitorial & Facility ServiceOwner Operator 10/2010 - 05/2017Organization, Accounting, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness, Reporting Research Results, Verbal Communication.Keeping track of all payments and expenditures, including payroll, invoices, statements, etc.Submitting invoices to vendor for payments.Organizing vendor accounts.Research/Audit invoices to make sure all payments have been received.Providing annual budget information; monitoring expenditures; identifying variances.Hiring employees.Lennox International /RandstadAccounts Payable Support III 10/2013 - 12/2014Accounts Payable Support III Knowledge of Generally Accepted Accounting Principles and theories of financial statements and reports, accounting ledgers and journals and of computer technology related to accounting systems.Enter invoices for multiple locations- check for authorized signatures, account codes and cost center.Read vendor statements and request past due invoices.Post payments and clear accounts.Organizing vendor accounts.Research AP balances.Send invoices back to requester if incomplete or needs approval.Call vendors that do not have approved invoices or non-approved information contained on the invoices.Under general supervision, performs a wide range of duties and responsibilities involving the application of generally accepted accounting principles and theories in the management of financial accounts and operations.Ensures timely payment and accurate processing of invoices and other accounting documents or records.Expense reports, PickFacility Maintenance, PoliciesFiling, Problem SolvingFinancials, ReadFinancial, ReportingFinancial statements, ResearchingHiring, ResearchIMS, SabreInventory, SAPPreparing invoices, SecretarialStaff managementBudgetingCreative merchandisingVerbal and written communicationData collection and analysisAccounts Payable backgroundEDUCATIONRichland CollegeDiploma: Business Management, BasicsComputes and records charges, refunds, cost of lost or damaged goods, etc.Make sure the items on the invoice match the items received in on the purchase order.Effectively controlled the release of proprietary and confidential information for general client lists.SykesRemote Customer Service Representative 08/2012 - 10/2012Effectively dealt with any issues and solving problems that arise on the phone with effective communication skills.Consistently used multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer.Handled a large number of calls each day without losing enthusiastic voice and attitude.Answered all calls promptly and efficiently.American AirlinesAdministrative Assistant 02/2011 - 07/2012Support the Manager of Facility Maintenance.Responsible for Auditing Fuel tickets along with distributing fuel chips for maintenance employees.Responsible for distributing J16keys to Facility employees as well as contractors.Responsible for submitting expense reports for Management.Responsible for maintaining a filing system for check deposits.Responsible for automated and manual refund check processing.Accept and respond to routine incoming calls related to department tasks.Process expense reports thru the online system for American Airlines.Provides historical reference by developing and utilizing filing and retrieval systems.Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. American Eagle AirlinesExecutive Assistant 03/2007 - 02/2011Performs secretarial and administrative duties for the Vice President of Flight Operations along with 2 Directors and 3 Managers.Approved travel expenses and reimbursement requests from managers and other administrative support professionals.Printed morning reports from Sabre for the 8:00 conference call regarding delays such as weather, maintenance issues etc.Manage and maintain executives' schedules.Scheduled Board of Directors meetings and coordinated development of meeting materials and agendas.Creates and maintains filing system for the Flight Operations Department including confidential material.Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.Receives visitors; including Employees at all levels and external Customers,Prepare expense reports for Vice Presidents, Directors Managers and Pilots.Responsible for maintaining all ALPA/FAA confidential files.Maintain department filing and retrieval system for key documents.Approves vendor invoices thru the IATA invoice works system and researching any discrepancies.Along with preparing invoices to be sent to Accounts payable.Process expense reports thru the online system for American Eagle.Drafting Grievant letters so be sent to ALPA (Airline Pilot Association).Responsible for cutting PTRS (Personal Transaction Request) for any position changes within Flight Operations, the Training center and any new hire pilots.Handled Appeals and Grievances from Pilots.Maintains the automated time attendance system for Planners at the Eagle Training center.Coordinated meetings and event logistics for senior management, including executives and board of directors.10Planned and executed corporate meetings, lunches and special events for groups of 25+ employees.Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.Answered phones and emails for Vice President of Flight Operations with efficiency and appropriate responses.American Eagle AirlinesAccounts Payable Clerk 03/1999 - 03/2007Keeping track of all payments and expenditures, purchase orders, invoices, statements, etc.Enter up to 800 invoices or more per week.Process timely and accurate vendor invoices, per diem requests, expense reports and check requests for payment.Read vendor statements and request past due invoices.Expense reports, petty cash and processing them thru the SAP Financial system.Other duties include conducting investigations, handling telephone inquiries regarding employee purchases and Identifying opportunities for procedural changes.Processing invoices thru SAP and preparing invoices for end of month closing.Ensures timely payment and accurate processing of invoices and other accounting documents or records.Automated and manual refund check processing.Misapplied Payment research and resolution.Responsible for preparing weekly and monthly reports for management thru the excel program.Performs monthly accruals accordance with accounting policies regarding uniform inventory each quarter.Responsible for researching/investigating any discrepancies regarding these entries and communicating the discrepancies to internal and external customers.Other duties include conducting investigations, handling telephone inquiries regarding employee purchases and Identifying opportunities for procedural changes.Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.Analyzed invoice and expense reports identified variances and researched issues to correct problems and maintain financial compliance. Macys Department StoreMarkdown Specialist 03/1998 - 11/1999MCI TelecommunicationsAcct Representative-Trainer 10/1995 - 03/1998Part of a team that set up Corporate Internet accounts and handled any escalated calls or irate customers.Cross-train other employees on assigned job process.Responsible for training up to 10-15 new hire employees in Phoenix Arizona for customer service on a new on site project.Maintained training procedures and manuals to make sure they were all up to date.Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Delivered in-depth, valuable training sessions to 24 employees in a classroom.Mentored and coached new employees by offering insight into successful task prioritization.JC PennySales Associate 01/1992 - 10/1995Sold various products by explaining unique features and educating customers on proper application.Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.OOPS Designer OutletAssistant Manager 04/1989 - 01/1992Assisted store Manager in hiring appropriately to ensure store is fully staffed at all times.Effectively manages store operations, ensuring consistency and compliance.Major Duties and Responsibilities.Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business and merchandising store.Responsible for Markdowns.Making sure to work within a specific budget.Setting up displaying racks when needed.Evaluated employee performance and developed improvement plans.Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. |
