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Shalini Verma Phone : PHONE NUMBER AVAILABLEEmail : EMAIL AVAILABLEOrganized and motivated employee eager to apply management and organizational skills in various environments. Seeking best opportunities to expand skills while facilitating company growth.Problem-Solving: Encounter various challenges and have the ability to develop creative and effective solutions.Requirement Elicitation and Management: Interact with and manage requirements for projects and initiatives.Project Management: Coordinating and executing projects efficientlyCommunication and Presentation: Excellent communication skills, both written and verbal, are essential for conveying complex ideas.Analytical and Critical Thinking: Make data-driven decisions and recommendations for the business.Organization and Strong interpersonal skills.Teamwork and leadership skills.Result-oriented and confident.Affirmative action orientation.Recruiting and hiring oversight.1)As a HR consultant/executive 1+ yrs. experience.2)As a Semi-Tech/Customer support executive with 6+ yrs. Experience.MBA in Human Resource from Symbiosis Centre of Distance learning  Pune, Maharashtra, India.Post-Graduation in Economics from Lucknow University, UP, IndiaGraduation in English, Economics & Travel & Tourism Management from Lucknow University, IndiaDiploma/Certification course: Diploma in International Airlines & Travel & Tourism Management from Trade Wings Institute of Management.1) BSL Placement (08 Jul 2013 till 10 Aug 2014)-Worked as a HR executive.Rles & Responsabilits-Identify the recruitment needs through job analysis.Recruitment or Manpower PlanningScreening of Job applications and initial short- listing of the candidateConducting Interview and assessment of the applicantReference/Background checkIssuance of Job offer letter and joining and on boarding2) SUTHERLAND (Malad-Mumbai)-06 feb 2008 till 28th june2009.-Worked as a Sr. Technical Support Exe. With Hughes.net Process.Roles & Responsibilities
Responsible for providing quality customer care assistance to the customers.Attending calls, listening to them & answering them in a best possible manner to satisfy them.3)CONVERGYS (Malad-Mumbai) - 22nd feb2007 till 30th nov2007.- Worked as a customer care officer with AT&T Process.Roles & Responsibilities
Attending calls, listening to them (customers) carefully, understanding them & answering them in a best possible manner to satisfy them.To maintain the continuity with loyal customers & creating interests in upcoming customers.Keep updated with related & prerequisite knowledge for enhancing skills in providing best customer care services.To make our customers aware about the occurring & upcoming opportunities as customer satisfaction is the utmost thing.4)IBM (Gurgaon-Delhi) -16th may2006 till 22nd oct2006.-Worked as a customer care executive with United Airline process.Roles & Responsibilities
Booking seats, giving information about the seat availability, baggage allowance, weather conditions, natural calamities etc.Taking care of passengers queries related to travel & assure them about the reliability of services.To get customers acknowledged in terms of pre- departure formalities like visa, passport etc.Providing good customer service is something really important.5)NAM ADVERTISING (Lucknow)-May2004 till July2005.- Worked as a Merchandiser on different projects to promote business.Roles & Responsibilities -Responsible for Advertising Performance.Responsible for Motivating Customers by Presentation.6). ESSAR CELLPHONE(Lucknow)-March2003 till jun2004.-Worked as a Counsellor.Roles & Responsibilities
Responsible for Counselling Subscribers.Counselling about the new products, schemes & plans.Personal Information
Birth Date : 06/01/1979.Status : MarriedNationality : IndiaLanguages Known: Hindi, English and French.Passport : YesPLACE: Columbus, GA-31909(Shalini Verma)SummarySkillsProfessional SummaryEducationProfessional Experience