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PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryThroughout my career, no matter my level of position or degree of responsibility held, a Customer Centric approach has been my key to success. Finding the delicate balance between what the customer needs while maintaining the integrity of the business you support. The ultimate goal is when that individual walks away. That they have what was needed because you helped them discover that pain point. If the prospect feels they interacted with an individual that is empathetic, a good listener, and someone that can support their needs, you have success. When someone walks away from our meeting, my focus is that they feel better than they did when we first met!ExpertiseSales Training and Development expertiseTrained and developed new sales personnelHighly skilled in face-to-face sales and telephone salesOutstanding Customer Service skillsSkilled in Conflict Resolution and NegotiationsHired, trained, managed, and led new sales teams to meet and exceed expectationsAccomplishmentsBuilt a Customer Service department which included hiring, training, managing, and developing all materials and staffDesigned and implemented an International Training Program utilized in India and JapanDesigned and implemented a Shopper Program rolled out in all of Cincinnati and ColumbusExperienceOmnicare a CVS owned company - Sales Manager for the East Coast 11/21 to presentHire, train, develop and manage an inside sales team to make calls and generate meetsDevelop materials specific to the role to support ongoing successWork with the senior management team to general business and create advertisement collateralManage metrics to define success and alter strategy to meet established goalsHearth Homes Communities Leasing Manager 9/16 to 10/21Leased luxury apartments ranging from $1700 - $2500 per monthTop sales contributor for over 6 monthsPrepared quarterly market surveys to evaluate our competitionCoordinated with the construction manager to coordinate release of new homes once completedNetwork with local businesses to build rapport and generate businessMacys - Executive Sales Manager 2/13/to 9/16Manages a $10M sales portfolio that included 4 departmentsHired, managed, and trained all sales associatesDeveloped and implemented various strategies to increase sales performanceManaged and developed a team of 27 sales associatesConvergys Senior Manager of Learning 4/08 to 1/13Outlined development models and training initiatives for client roll-outImplemented signed deals from inception to completionParticipated in the initial sales engagement with prospective clientCoordinated with clients to understand their needs to design and implement the sales plan definedManager of Home Agent RecruitingRecruited and developed all at home agent for North AmericaManaged projects across multiple sites related to training and development of sales skillsLead a team of 25 recruiters and 4 managers to support all client needsEducation Bachelor of Science, Bellevue University Graduated 8/31/2012CertificationsCertified Behavioral Analyst DISC TTIManagement Certification Regis UniversityZenger Miller (Achieve Global) Certified FacilitatorCommunity InvolvementDirector of Speakers Bureau for Aids Volunteers of CincinnatiCincinnati Cares partner with Shriners of Cincinnati for children with severe burnsCincinnati Fund Raisers partner with Childrens Hospitalhttps://LINKEDIN LINK AVAILABLE |
