Candidate Information Name Available: Register for Free Title Information Technology Contract Management Target Location US-MN-Zimmerman Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddress: Zimmerman, MN Street Address
LinkedIn: https://LINKEDIN LINK AVAILABLEObjectives:Dedicated IT Program/Telecommunications Manager with extensive expertise in Telecommunications and Information Technology. Adept at program management, contract management, vendor management, and personnel training. Seeking to contribute skills in optimizing IT deliverables and fostering strong business relationships in a dynamic organization.Key Skills:IT / Telecommunications ManagementVendor & Contract ManagementTroubleshooting & Problem ResolutionTeam Management & TrainingTechnical DocumentationTechnology Assessment & OptimizationMicrosoft Office SuiteProject Management Apps: Microsoft Project, Smartsheet, VersionOneMobility Device Management: AirWatch, IntuneTelecommunications / Technology Expense ManagementFinancial Regulatory and Company Policy Requirements and ComplianceExcellent Communication Skills (written and verbal)Technical Proficiencies - Platforms/Apps/Tools:PBX and ACD (Contact Center): Avaya Aura, Mitel/InterTel, Siemens/ROLM HiCom, Cisco (CUCM), Genesys, NICE CXoneITSM: BMC Service Desk Express /BMC ServiceNow, Layton ServiceDeskTEM: Calero MDS VeraSMART, OVATION, Tangoe, Asignet Xigo CLM6 and CLM 7Mobility MDM: AirWatch, IntuneService Provider Portals: AT&T, Verizon, Comcast, T-Mobile, Charter, Lumen, etc.VoIP/QoS Knowledge: H.323, H.248, SIP, MGCP, SCCPOmni-channel SolutionsConferencing: Zoom, WebEx, Poly, Crestron Control System, etc.Career Experience:Bluewave Technology Group - 12/2021  09/2023Senior AnalystTechnology AssessmentStrategic I.T. SourcingTelecommunications & Wireless Expense Management (TEM/WEM)Operations SupportCost Audits and MACD RecommendationsRFP/RFQ Process AdministrationContract NegotiationsInventory ManagementInvoice Processing and Payment OversightKitestring Technical Services - 08/2021  12/2021Contract / Program Manager @ AllstateWork Force Optimization System UpgradeMigration to Cloud SolutionProject Scope DefinitionTask DelegationBusiness Group and Team PresentationsProcess LeadershipKRG Technologies - 02/2021  06/2021Contract / Program Manager @ MaximusMigrated government contact center on-prem infrastructures to Genesys Engagement platform, PaaS, in the cloud.Risk MitigationProgram Integration ManagementTechnical DocumentationOlympus Corporation of the Americas - 04/2006  08/2020Manager, TelecommunicationsIT Operations ManagementProject LeadershipCost Reduction InitiativesVendor Contract NegotiationsBudget Management / Financial Reporting and Analysis / Cost SavingsInventory ControlCarlson Companies, Inc - 06/1988  03/2006Telecommunications Team LeadMonitor/Maintain Telecom Systems (PBX, Voicemail, IVR, etc.)Vendor ManagementCall Center design and implementationIT Asset ManagementGuide, train, and mentor other employeesProvide system support, including on-call rotation, troubleshooting, and resolving complex system issues.Professional/Business Training:Microsoft Project  NHCCSix Sigma Green Belt  Carlson CompaniesDale Carnegie Training  Carlson CompaniesITIL  Carlson Companies