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Click here or scroll down to respond to this candidateCandidate's Name
Randolph, MA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am Goal-oriented with extensive experience in dedicated customer service and patient care. Remains highly poised, positive and confident to thrive in fast-paced-centered environment. Focused on continual self-improvement to professionally represent company. Strong experience with leadership, managerial and operational skills in medical and service oriented environments. Successful patient care provider in long-term, hospice care, emergency services, and therapeutic treatment environments. exceptional attention to detail.Work ExperiencePersonal Care AttendantGuardian Angel Senior Services - Boston, MASeptember 2017 to Present One on one setting, facility setting, activities of daily living, personal care, Hoyerlift, Med reminder, diabetic care, Hospice, Elderly care, Alzheimer,Dementia, ETCPersonal Care AttendantCerebral Palsy/Tempus unlimited/Masshealth - Boston, MA March 2016 to Present In a one on one setting patient care, activities of daily living, bathing, hoyerlift, diabetic care, med reminders, running errands, house cleaning, cooking, and any other care that client may need. Clinical Case ManagerTempus Unlimited/Valerie Farrow - Randolph, MAJanuary 2019 to November 2023 Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered Handling case assignments, draft service plans, review case progress and determine case closure Helping clients achieve wellness and autonomy Facilitate multiple care aspects (case coordination, information sharing, etc) Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options Develop effective working relations and cooperate with medical team throughout the entire case management process Arrange abeyances with social services, health and governmental agencies Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction Record cases information, complete accurately all necessary forms and produce statistical reports Promote quality and cost-effective interventions and outcomes Assess and address motivational and psychosocial issues Adhere to professional standards as outlined by protocols, rules and regulations Appointment SchedulerExcel Orthopeadics - Woburn, MAJuly 2012 to February 2014 In a singular booth setting, with multiple lines answering system, data entry, maintaining constant communication with doctors, maintaining constant communication with patients, and striving for complete perfection of doctors schedule.DispatchAction Ambulance - Wilmington, MAFebruary 2011 to October 2013 Climate control call center environment, Data entry, answering calls dictating whether its a emergency or a non emergency pickup. Keeping constant communication with ambulance crew and keeping notes on status and position.CSRFocuscares/Kelly services(temp) - Woburn, MAMay 2012 to June 2012 Call center environment scheduling appointments, Data entry, updating member file, and reading script to adhere to legal standards.CSRFidelity/Eastmark(temp) - Canton, MAJanuary 2009 to December 2010 Call center, performed outgoing client calls, update client records, use of script when answering questions, use of automated dialing system.Case ManagerHealthcare Financial - Boston, MAJanuary 2008 to December 2009 Performed administrative duties for SSI/MASS health team. Including not limited to, Faxing verifications, mailing applications to clients, return contact letters, updating clients records, requesting medical records, filling appeals on the behalf of clients, filling appeals, etc. Office/Billing AssistantHealth and Sports Rehab (externship) - Boston, MAJuly 2008 to August 2008 Assisted with medical billing processing and provide office support Streamlined front desk processes, reconciled denials, performed collections and maintained appointment schedules. Scanned all files and updated medical records. Secured authorizations from insurance companies for treatment approvals. Shift ManagerSupercuts - Chestnut Hill, MAJanuary 2005 to December 2006 Oversaw daily salon operations, hired, trained and supervised staff, managed financials. Controlled inventory opened and closed store and provided payroll services and scheduling for staff. Certified Nursing Assistant/Home Health AideStarmed-Intellstaff (Agency) - Boston, MAJanuary 2000 to December 2004 Attended to patient care activities of daily living, charting, and transporting of patients Reported needs to doctors, radiology technicians, and clinical assistants EducationAssociates in Business/Nursing.Bunkerhill CollegeJanuary 2009 to PresentMillennium Training InstituteJune 2008 to June 2008Skills ICD-9-CM Coding Posting Payments and Adjustments CPT Coding Electronic Data Interchange Medical Insurance New client Entry and Retrieving Accounts HCPCS Medical Terminology HIPAA/OSHA regulations Office equipment and procedures Medi SOFT Insurance Claims, Billing and Processing Basic accounting Income statements Scheduling and General Administrative Support, MSOffice, Outlook CPT coding ICD-10 Medical terminology HIPAA ICD-9 Customer service Documentation review Clerical experience Microsoft Access Windows Shift management Medical records ICD coding Leadership Supervising experience Analysis skills Front desk Accounting Epic 3M EMR systems Google Docs Training & developmentCertifications and LicensesCNADriver's LicenseOctober 2022 to October 2026 |
