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Title Real Estate Customer Service
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Candidate's Name
Seven Points, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Experienced real estate and customer service professional 7 years real estate accounting 15 years Lease Administration Proficient with CTI (AS400), MRI, Skyline, Peachtree, NTREIS, NAVICA, CSS, BAS, Excel and Word Quickly adapt to proprietary software Able to work independently or on team projects 2 years working with Docusign Certified Notary Public Google DocsAuthorized to work in the US for any employerWork ExperienceOffice AdministratorAvery Realty Group - Gun Barrel City, TXJanuary 2017 to November 2021 Answered phones for 8 Real Estate Agents Read Real Estate Listing Agreements Enter data into NTREIS & NAVICA and 17 other databases for all Agents Entered Data into Centralized Showing System (CSS) Schedule Showings for Agents in our Office Keep accurate and detailed filing systemOffice Administrator/ManagerRe/Max - Mabank, TXOctober 2015 to December 2016 Answered phones for 8 Real Estate Agents Read Real Estate Listing Agreements Entered data into NTREIS & NAVICA for all Agents Entered Data into Book of Showing Database Booked Showings for Agents in our Office and Agents calling into book showings for our listed properties  Kept accurate and detailed filing system Manager, Lease Administration, Commercial Property Management UCR Asset Services - Dallas,TX May 2011 to November 2012 Ensure Leasing agreements and supplemental agreements executed by asset & property managers are void of term discrepancies or errors Provide accounting team with associated charges from lease agreements Abstract lease and subsequent agreements for 7 property managers and 6 accountants Maintain actual and reported occupancy for Portfolio Management quarterly client reporting Assist with special projects as needed affecting Commercial Property Management including: updating annual impound charges, submit lease documents for access through reporting databaseAssistant Property Manager, Commercial Property Management PM Realty Group - Dallas, TXSeptember 2008 to April 2011 Directly responsible for tenant relations and customer service Responsible for coding and processing invoices, collecting rental income and making bank deposits in a timely fashion Direct janitorial and security personnel Approve rental updates to process for tenant statements Review Rent Roll to ensure it is current and contains no errors Review G/L's and Accruals for monthly financial statements Compile variance comments for monthly and yearly financial statements Assist with budget, yearly estimates and reconciliations Abstract leases and amendments and submit for Property Manager and Accounting for approval and entry Maintained positive tenant relationships during a challenging $11 Million renovation Lease Coordinator, Commercial Property ManagementRREEF - Dallas, TXAugust 2004 to February 2008 Manage industrial/commercial/office/retail portfolio consisting of 234 total buildings and 1,045 tenants  Ensure Leasing agreements and supplemental agreements executed by property managers are void of term discrepancies or errors Provide accounting team with associated charges from lease agreements Abstract lease and subsequent agreements for 19 property managers and 12 accountants Maintain actual and reported occupancy for Portfolio Management quarterly client reporting Analyze and prepare property leasing agreements for audit, at acquisition and for disposition Assist with special projects as needed affecting Commercial Property Management including: special coding for late fees, updating annual impound charges, submit lease documents for access through reporting databaseStaff AccountantRREEF - Dallas, TXAugust 2001 to July 2004 Prepare annual budgets for five properties Evaluate and prepare re-projections as need at mid-year Review monthly Profit and Loss statements and bank reconciliations Review Reserve for Doubtful Accounts on a monthly basis to determine action needed to collect outstanding balances from tenants Review Leasing Status Report monthly to assist manager in tracking the timing and cost of capital projects Responsible for Recovery Schedules which include adjusting/realizing recovery income per tenant lease  Calculate annual tenant escalation billings, percentage rent earnings and analyze monthly rent roll billings to ensure full income recovery under lease terms Associate AccountantRREEF - Dallas, TXDecember 1999 to July 2001 Support Staff Accountants on two malls with over 300 tenants Maintain cash log and calculate cash flow transfers. Prepare bank reconciliations Verify account receivable download from bank and match payments to billings. Communicate with tenants and Property Manager to resolve variances. Process Accounts Payable including coding review, system input, bank uploads, and vendor W-9'sEducationHigh school diplomaSkills Accounts payable AS400 Property management Microsoft Excel Accounts receivable English Yardi Office manager experience Typing Account reconciliation General ledger accounting Customer service Journal entries Event planning DocuSign Bookkeeping Financial report writing Bank reconciliation Project management Financial statement preparation Tax Experience Personal Assistant Experience Data EntryAssessmentsAdministrative assistant/receptionist  FamiliarSeptember 2021Using basic scheduling and organizational skills in an office setting Full results: FamiliarCustomer focus & orientation  Highly ProficientSeptember 2021Responding to customer situations withsensitivity Full results: Highly ProficientProtecting patient privacy  ProficientOctober 2021Understanding privacy rules and regulations associated with patient records Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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