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Click here or scroll down to respond to this candidate SUMMARY OF QUALIFICATIONSDetail-oriented and technically skilled HUMAN RESOURCES PROFESSIONAL AND LEADER, with 10+ years of experience in addition to 15+ years of experience in Business Administration and Operations. Excels at organization, serves as an agent of change building cross functional relationships and prioritizing work flow for maximum efficiency to meet objectives. Self-motivated, adaptable, flexible, focused and functions well independently and as a team. Skillfully completes special projects assigned by management. Use logic, reason and resources to identify and promptly resolve issues.CORE STRENGHTS & COMPETENCIES Leadership, Team Work Records Management Bilingual-Bicultural Spanish / English Emotional Intelligence Ability to work with people at all levels Benefits & Compensation Administration Legal Compliance, I-9 expertise, eVerify Problem Resolution Coaching and Training Results Oriented Legal System Knowledge Business Acumen
Employee Relations HR Systems Implementation Liability Insurance InfluentialSKILLS
* Performance Management * Progressive Discipline * Terminations * Exit Interviews * Job Descriptions * FMLA/EEOC/WC & ADA Program Administration. * OSHA Logs * Employee Manual Design and administration * Unemployment Claims * Investigation * Recruiting * Hiring * Job Offers * Onboarding * New Employee Orientation * Safety Training * ACA and EEOC filings * E-Verification * Employment Verifications * Background checks * Professional Development Programs * HRIS * Performance Reviews * 401K, Simple IRA, Dental, Medical and Vision Plan Administration * Benefits Plans Design and implementation * ESOP * Employment Law * Organizational Development * WOTC*WORK EXPERIENCEHuman Resources Director/General Manager, Cleaning Connection (100+ employees). 2016-2024
Cleaning Services, Janitorial, Construction, Water Restoration. Des Moines IAEnhanced and streamlined a new Human Resources Department. Managed the Janitorial Department. Participated in Organizational Development and making the company profitable. Successfully reduced turnover, overtime and improved employee retention Established a culture of results oriented based in cooperation, respect, and personal accountability
Established and implemented HRIS and ATS Systems, assisted with the PR Module implementation Managed the day-to-day operations of the company s 1 person Department for 3 years and then Managed operations and advised and participated in Company s high-level decisions. Successfully completed a Homeland Security Audit which resulted in only receiving a warning Developed and Established a Compensation Program across all company levels Managed benefits programs and open enrollment. And day to day operations of the company. Developed, implemented and Managed HR and Operational policies and procedures, Emp Manuals Assisted Management with investigations, progressive discipline, performance reviews, development Recruited, selected and interviewed employees at all company levels, performed new hire orientation Administer EEOC/AA/WC/ADA/ACA programs and completes government reporting Accurately maintain and manage data in the HRIS, prepared management reportsClaims Service Assistant & Claims Representative, State Farm Insurance 2007 - 2016 Insurance and Financial Services, West Des Moines IAObtained several awards for Remarkable Customer Service 9+ years in Personal Lines, 4+ years investigating, evaluating, negotiating and settling auto liability personal injury claims. 5 years researching and securing information to complete claims.Business Manager, Crystal Clear Communications 2003-2006Retail Services, Installation and Sales of Satellite TV Systems, West Des Moines IAGrew company from 3 to 10 employees and tripled sales by the 3rd year Responsible for branch profitability and escalated customer service issues. Coordinated work schedule, trained employees in the use of sales information system Responsible for data integrity and management of personnel & sales / work scheduling systemHuman Resources Manager, Jensen Corporation 2000-2003Landscape Construction Services and Management, Cupertino CAEstablished a first time Human Resources Department for 175 employees Grew the department to 3 employees, capacitated them in Human Resources functions Performed across the company recruitment, interviewing, hiring and job offers Performed new hire orientations, coached and trained personnel at all levels Assisted managers with Employment Law, progressive discipline, disciplinary actions, annual reviews, development plans and employee relations
Assisted controller with department budget, administration of the ESOP and bonus program
Contracted brokers/administrators for 401k, 125, Vision and Medical/Drug plans Prepared and delivered benefits presentations, coordinated benefits enrollment Participated in the planning and coordination of company held employee events Responsible for the data integrity and confidentiality of information in employee shields
Performed government reporting, revision of work eligibility, leave/vacation tracking Supervised unemployment claims, worked closely with safety manager in OSHA issues Coordinated payroll and the functions of the 3 department employees
Assisted company owners in the development of succession plans Company s Board of Director s member Designed HR policies, procedures and implemented the company s employee manual Administered FMLA, EEOC, WC and ADA programsVarious Contract and Temp HR Positions 1999-2000Symex Corporation, PricewaterhouseCoopers, San Jose CA Worked in benefits administration, recruiting and relocation
Human Resources Administration, Browning-Ferris-Industries 1994-1999 Waste Management, Milpitas CAActed as Liaison to the Corporate HR Department Assisted managers in recruitment, interviewing, job offers, hiring and new employee orientation Performed background checks, government reporting and revision of work eligibility
Prepared and delivered benefits presentations, and coordinated benefits enrollment,
Maintained attendance records, employee and operations files, coordinated unemployment claims Advised managers in disciplinary actions, performance reviews and employee relations Assisted with unemployment claims, worked closely with safety manager in OSHA issues and training Worked closely with Operations Manager in preparing and reviewing time cards for payroll. Served as a go to person for technical issues in the use of SAP information systemContractor Spanish/English Interpretation & Translation, Self Employed, San Jose CA 1991-1994
General Public, McGraw Hills, Law Firms, Browning-Ferries Industries and National Hispanic University
Translated education books and employee manuals, Interpreted for the general public, and law firmsSales Associate & Administrator & General Manager, The Computer Factory 1987-1991Information Technology and Services, San Jose CAObtained award for most profitable and best administered branch of the year
Sales of Computers, Software and related equipment to the public and Corporate Accounts Supervised 5-8 employees, performed disciplinary actions, exit interviews and performance reviews
Trained employees on sales and use of sales / inventory information systemSystems Administrator & General Manager, Universidad Autonoma de Guadalajara 1982-1986 Computer Services, Guadalajara Jal Mexico Provided support to the University faculty and students in programming and computer use Supervised 5 to 8 employees. Established and developed office policies and procedures
EDUCATIONU of Guadalajara | Guadalajara Jal Mexico
Bachelor of Science in Management of Information Systems.San Jose State University | San Jose, CA
Certificate -Human Resources Administration and Management.Nat'l Hispanic University | San Jose, CA,Certificate - Interpretation/Translation of Foreign Language (Spanish-English)MEMBERSHIPS / AFFILIATIONSSociety for Human Resources past Member
Society of Certified Translators/Interpreters past Member
PROFESSIONAL CERTIFICATIONCurrently preparing to take the SHRM-SCP certification
TECHNICAL SKILLSProficient in MS Word and Excel, knowledgeable in Power Point, Access and Outlook, google documentsSkilled in internet searches and investigation. Network, internet and intranet functions and principles.
Payroll Resources, Paylocity, and ADP Human Resources and Payroll Systems.Proficient in use and management of NOVAtime, Timeworks and Connecteam electronic clock systems.Team engine and ADP Workforce. |
