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| | Click here or scroll down to respond to this candidateCandidate's Name
Detroit, MI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPersonal Career SummarySeek to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization.Key SkillsStrong ability to listen to customersClear communication skillsAbility to use positive languageA calming presenceExcellent time management skillsGreat leadership skills10+ years of extensive customer serviceHighly effective working with others to achieve expectations and goalsWork ExperienceMGM Grand, Detroit, MICage Cashier, 2019-2020Keep accurate records of monetary exchanges,authorization forms,and transaction reconciliations.Exchange money, credit, tickets, casino chips and make change for the customers.Count money and audit drawers.Check identifications to verify age of players.Calculate the value of chips won or lost by playersFurnish change persons with a money bank at the start of each shift.Hard Rock Caf, Detroit, MISupervisor, 2015-2019Trained, coached and mentored staffSupervised a staff of 30Delegated job duties ensuring adequate coverageScheduled staff for all shiftsProvided exceptional customer service in a timely mannerStrived to exceed customers expectationsHard Rock Caf, Detroit, MIBartender/ Server, 2005-2015Collected money for serving drinks and up sellingBalanced cash receipts accurately and prepared bank depositsChecked identification of customers to verify age requirements for purchase of alcohol/ tips certified state of MichiganPlanned, organized, and controlled the operations of a barStocked supplies and performed inventory for ordering purposesEnsured the cleanliness of bar areaEducationGrand Rapids Job Corp, Grand Rapids, MI-Certificate in Culinary ArtsState of Michigan, Lansing, MI-General Equivalency Diploma |