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Click here or scroll down to respond to this candidateCandidate's Name
New Haven, Connecticut PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ProfileAn experienced Administrative/Customer Service professional with demonstrated commitment with providing exceptional customer service in fast paced office and call center environments. Recognized for strengths in leadership, client service, and client loyalty with various industry leading corporations. Nominated and accepted in to Rising Leaders program. Provides an unwavering commitment to client engagement, with the ability to build productive relationships, resolve complex issues, win customer loyalty and increase revenue generation.EducationBachelors Of Science Degree In Management 2009-20110 University Of PhoenixAssociates Degree In Finance And Banking 1996-1998 Norwalk Community CollegeProfessional SkillsMicrosoft OfficeInternet, ADP and SAPSalesforce CRMEDI Order SystemRightCrowdLenel 7.0SharepointProfessional ExperienceSITE LEADER RICOH @ AMAZON WEB SERVICES March 2016 December 2018 - Atlanta, GALead a team of 2 other receptionistsGreeted and checked-in visitors, interview potential candidates and vendorsCreated employee, visitor and vendor badgesCoordinated courier serviceAssisted Amazons recruiting department by issuing and collecting NDAsCreated remedy tickets for all facility issuesCoordinated and assist blue badge employees with large group visitations and conference room bookingsCreated Badge access for visitors and Amazon employees entering into the Amazon spaceAssisted blue badge employees with catering, delivery and set-upManaged Communication Center supply levels and replenishmentProvide monthly office statistics via the Monthly Operations Report (MOR)Responsible for the training and onboarding of new personnel and FSRsDeveloped the creation of policies and procedure guidelines for better implementation of office tasksCUSTOMER FULFILLMENT REPRESENTATIVE AUTOMOTIVE NOVELIS NA December 2014 July 2015 - Atlanta, GA (Contract)Developed, maintained, and published necessary reports to clients and/or the commercial groupGreet customers warmly and ascertain reason for callingProviding leadership and an overall assessment and guidance to the Customer Service teamKept clients informed of inventories and order status in a proactive and professional mannerCollaborated with both Commercial and Product Line Demand Managers to refine forecasts and demand expectationsGenerated a consolidated forecast and is accountable for the accuracy of the forecast centered into the system Ensured understanding of forecasts, communicates changes in forecasts and order status, handles customer inquiries and generates price quotesBILLING COORDINATOR / CUSTOMER SERVICE TOMRA NA September 2013 - October 2014 - Shelton, CTInput barcode requests for electronic and manual upload into bottle redemption machinesCollected deposit data remotely for weekly reportOversee all invoicing of clients.Sent customer reports generated by the CRB teamReviewed all documentation for goods or services provided and giving the client a clear, itemized bill in a timely fashionConducted product research when further details were needed (ie. distributor name, bottle material and size)Served as liaison to acquire updated UPC lists from distributorsCreated a manual of processes used dailyCUSTOMER SUPPORT ADMINISTRATOR AVOCENT April 2008-February 2013 - Stamford, CTCoordinated, tracked, resolved and follow-up on customer-initiated requests for supportCreated login requests for Avocent Customers to various web toolsVerified that Service Levels Agreements are met based on published parametersAnswered incoming support requests through phone and electronic media (90% of time worked) which is logged in SAPEscalated Severity Level 1-4 issues to resolutionVerified warranty statusIssued, maintained, tracked and completed Warranty RMAs in SAPSupported Accounting on RMAs holdResponsible for generating and issuing reportsProvided on-the-job training for newly hired teammates |
