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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECUSTOMER SERVICE REPRESENTATIVE-REMOTECORE COMPETENCIES- Organizational Skills - Critical Thinking - Leadership - Teamwork- Adaptability - Technical Skills - Problem Solving - EmpathySUMMARYProfessional Customer Service Representative with 13+ years of experience in the personal care home industryas an Activity Assistant. As a customer advocate my leadership, communication, and organizational skills encouraged residents to take part in daily activities to enhance their quality of life. Effective and efficient in identifying and resolving issues with customers.Assisted Bus Driver with Code of Conduct & all policies, procedures, laws, and State/Federal regulations regarding the transporting of approximately 100 students dailyAssisted Activity Director in the development of an activities calendar and daily living skills for 150 residents.Managed approximately 25 incoming call orders from floral companies (800-Flowers, FTD, and Teleflora) dailyManaged purchasing operations for $320M in accessories, in a volatile marketplaceEXPERIENCEPflugerville ISD - Pflugerville, TX April 2022 to December 2022School Bus MonitorAssisted Bus Driver with Code of Conduct & all policies, procedures, laws, and State/Federal regulationsregarding the transporting of approximately 100 students dailyMaintained social and secure environment supporting students physical, communicative, and emotional needsCompleted and maintained accurate, updated, and timely records, including bus routing detailsHeritage Hill Senior Community - Weatherly, PA June 2008 to June 2021Activity Assistant-Specialized in Alzheimer CareAssisted Activity Director in the development of an activities calendar and daily living skills for150 residentsFacilitated interactive communication programs that provided physical, intellectual, social, emotionaland spiritual opportunities for community residentsCollaborated with Director to coordinate sixty annual community events from beginning toend including set-up and break downSupported Nursing staffing during COVID-19Flowers 4U, Pocono Pines, PA June 2007 to December 2007Customer Service Representative (Part-Time)Managed approximately 25 incoming call orders from floral companies (800-Flowers, FTD, and TelefloraPlaced direct orders for 10-15 walk-in, phone call, and online customers dailyAssisted customers with floral designs and established deadlines for deliveryMaintained database of customer sales, sales receipts and florist orders placed directly with Flowers 4UAvon Products, Inc - NY, NY April 2002 to June 2006Assistant Supply Chain Manage - Accessories - Handbags, and ShoesManaged purchasing operations for $320M in accessories, in a volatile marketplaceIssued contracts and order confirmations for finished goods and raw materials electronicallyCommunicated buy strategies, and timelines of production schedules for initial purchases from vendorsProduction Assistant - Accessories - Handbags, and Shoes May 1999 to April 2002Directed all aspects of procurement and vendor relations managementMet and/or exceeded daily production goals.Played an integral role in securing competitive pricing with vendor for apparel and shoesFacilitated buy strategy meetings with suppliers and sourcing manager, ensuring production timelinesCollaborated with logistics team to repurpose $100K in excess back-up material, resulting in finished goods,accruing sales of $195MEDUCATIONKaplan University Online - Business Administration - ITDeVry University Online - Business Administration - ITElizabeth Seton College - Computer ScienceJacksonville Senior High School-DiplomaCERTIFICATESAlison Customer Service RepresentativePflugerville ISD Special Needs and Bus MonitorPA Department of Public Welfare Adult Residential Licensing-Direct Care Staff Training Courseand Competency TestSKILLSZoom Conferencing, Skyward Computerized TrainingElder Care Senior Activity Connection WebsiteMS Word, PowerPoint, ExcelQAD (Avon Marketing, Development, Purchasing, and Logistics Computer Systems)VOLUNTEER ACTIVITIESPYBA-Girls Basketball CoachAvon Volunteer of the Year Youth AwardGirl Scouts LeaderJunior Achievement |
