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Candidate's Name , CCAAberdeen, MS Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEMEDICAL BILLING AND CODINGPROFESSIONAL SUMMARYHighly organized Health Information student having completed training in Medical Billing and Coding, obtaining Certified Coding Associate (CCA) certification through AHIMA with CCS certification expected Jan/2024. 10+ years experience in office operations, eagerly looking to transition technical skills and strong work ethic into a medical billing and coding role. Highly knowledgeable of HIPAA compliance and protection of private health information. Background providing strong team building including mentorship, troubleshooting, researching, negotiating, and providing high-quality customer service. Skilled in all administrative tasks, including payroll, accounts payable and receivable, budgeting, customer relations, and handling escalations. Experience working in a remote setting, attending virtual meetings and chat sessions in adequate office space.SKILLS Medical Billing Medical Coding Office Management Time Management Customer Service Patient Service Critical Thinking Data Input & Documentation Research & Analysis Team Building & Support Problem solving Microsoft Office: Word, Excel, Outlook,PowerPoint SalesforceEDUCATIONDeVry University - Lisle, ILAssociate of Applied Science  Health Information Technology Anticipated 11/2024 Medical Billing and Coding Undergraduate Certificate 06/2023 GPA: 3.89/4.0Relevant Coursework: Software Knowledge: ICD-10-CM/PCS Coding CPT/HCPCS Coding Medical Terminology/Anatomy Pathophysiology/Pharmacology Outpatient Billing (CMS-1500) Inpatient Billing (UB-04) 3M Coding & Reimbursement Salesforce Software Ms-DRG software Electronic Health Record software Microsoft Office 360 Training on Ms-DRGsCERTIFICATIONSCertified Coding Specialist AHIMA Anticipated 01/2024 Certified Coding Associate AHIMA 09/27/2023EXPERIENCEADVISOR II Concentrix (AARP)  Remote 09/2020  Current Provided team building and mentorship to other staff members by sharing best practices and offering advice and support on difficult situations in order to create a more knowledgeable and trained team. Developed multitasking skills by providing next-level customer service that required abilities to research materials for answers as well as deliver research via email or postal mail, to resolve their issues. Served as a team captain, directly under team supervisor, providing support and knowledge on policies, procedures, bylaws, and guidelines outlined by the company to keep performance at accepted level. Enhanced work environment by providing guidance and stability in team chat rooms to keeping team informed and calm, by promoting connectivity, teamwork, and positivity. RECEPTIONIST Jonas and Blalock, Attorneys at Law  Aberdeen, MS 09/2019 - 02/2020 Greeted clients and performed intake on potential and established clients. Provided customer service by receiving phone calls, messages, emails, and letters from clients, relaying, and answering said communications, and serving as a liaison between the practice and the clients. Performed the necessary legal filings for court cases, notifications of service, and legal documentation. Collaborated with attorneys, judges, and clients to navigate and overcome scheduling challenges for hearings and trials.OFFICE MANAGER Thompson Pawn and Gun  Amory, MS 01/1995 - 02/2018 Managed everyday tasks involved in running an office by creating, filing, and maintaining, bookkeeping, inventory, customer demographics, and informational data in physical and digital formats. Created, maintained, and provided material records to local, state, and federal agencies for the purpose of audits for accuracy and compliance with bylaws, both state and federal on a regular basis. Processed collections on accounts payable by engaging in investigative activity to find, contact and negotiate payment options on past due balances Created and administered payroll checks with report deductions and payment elections recorded on payroll checks Issued payment for all accounts payable on a monthly basis and maintained extensive records of said payments through ledgers and copies with checking ledger cross referencing. Established and maintained customer relations with every customer in the company database, utilizing, patience, professionalism, and communication skills. Mastered customer escalations by perfecting de-escalation through communication compromise, negotiation, and compassion. Developed a work ethic dynamic by adhering to scheduled hours, working weekends, holidays and nights., minimizing requested time off, being accountable and asserting responsibility.