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Click here or scroll down to respond to this candidate01/2011 to CurrentDelray Beach, FLCandidate's Name
SummaryCommitted and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. HighlightsMicrosoft Office proficiencyExcel spreadsheetsMeticulous attention to detailResults-orientedSelf-directedTime managementProfessional and matureStrong problem solverProblem resolutionDeadline-orientedResourcefulBusiness writingDedicated team playerStrong interpersonal skillsUnderstands grammarProofreadingAR/APMail managementSchedule managementSelf-starterAccomplishmentsResearchInvestigated and analyzed client complaints to identify and resolve issues. MultitaskingDemonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. AdministrationAnswered multiple phone lines, transferred calls to corresponding departments. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer ServiceHandled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Payroll AssistanceAssisted with payroll preparation and entered data into cumulative payroll document. ExperienceAdministrative AssistantCampbell Property ManagementManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Received and distributed faxes and mail in a timely manner. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with residents and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the residents' clubs and committees. Managed daily office operations and maintenance of equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed incoming and outgoing calls for busy home owners association office.Provided support for the property manager in managing operation work flow. Maintained and organized master Resident Index and information files in master database. 5858 Lake George Place, Lake Worth, Fl. 33463 H: 5614522436 C: 5614522436 EMAIL AVAILABLE 12/2005 to 09/2007Delray Beach, FL09/2002 to 08/2004Delray Beach, Fl11/1996 to 07/2002Yaphank, NY06/1994 to 10/1996Greenport, NYSelden, NY, United StatesCovered for the property manager when away from the office. Received a salary increase after a year of employment. Receptionist/ A/R & A/PAtlantis Country ClubManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner. Dispersed incoming mail to correct recipients throughout the office. Managed daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including email and mail. Processed invoices for a large-scale organization. Deposited third party checks, as well as monthly reserve transfers. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Opened and assigned new client accounts. Researched and resolved billing and invoice problems.Researched and resolved billing and invoice problems.Issued paychecks to vendors and suppliers on a monthly basis. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Researched and resolved collections and billing disputes with tact and efficiency. Calculated time cards for employees. Customer Service Representative IIPalm Beach County Tax CollectorAssist customers with titling and registering vehicles, mobile homes, and vessels. Cash out customer sales. End of day reports and balancing.Emergency Complaint OperatorSuffolk County Police DeptAnswer all emergency and non emergency calls. Verify and input all information provided by caller into computer database. Prioritize all calls based on the nature of emergency. Direct all calls to appropriate police sector. Assist in the training of new operators.Nature of this position allowed me to be a team player, adaptable to any change, and always have a quick response time. Community AdvocateCommunity Action of Southold TownAssist all clients coming into community agency seeking service. Maintain files and database on all clients interviewed. Market all existing and new programs provided. Network with outside agencies in order to remain up to date on services clients can benefit from. Prepare monthly and quarterly reports for Director. Home visits with clients. EducationAssociate of Applied Science: Social WorkSuffolk County Community CollegeCoursework in Sociology, Psychology, communications and Social Work 3.0 GPA |
