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Candidate's Name  543 S Franklin St. PHONE NUMBER AVAILABLEHanover, PA Street Address  EMAIL AVAILABLEEducation 1997-1998 York Technical Institute York, PA Associate in Specialized Business - Computer Systems Specialist The foundation of my technical experience began on PC's, Laptops, and Servers running Microsoft Windows and IBM OS/400. After one year as a Computer Operator I was promoted to PC Support Specialist where I gained valuable experience in PC hardware/software. I continued in this role supporting PC's, Laptops, and HelpDesk. I worked with trouble ticketing systems such as Track-It and HelpSTAR. I assisted the network team in building and troubleshooting HP Proliant servers and running Cat5 ethernet cabling. After five years I was promoted to Technical Support Specialist taking on more challenging projects such as Windows server backups using an Exabyte Magnum 1X7 LTO tape drive and Symantec Backup Exec 11d. I gained experience using Microsoft Routing and Remote Access and PPTP VPN to support remote connectivity of 80 warehouse locations spread out across the country. Three years later I was promoted to Network Administrator where I worked on Active Directory, HP Proliant servers, IBM BladeCenter servers, SQL 2000/2005, Equisys Zetafax Fax server, Enterprise BlackBerry, and Exchange 2003.Technical Skills* TCP/IP, DNS, DHCP, PPTP * Hyperterminal* Routers * Putty* Switches(Foundry, Motorola) * Wireless* CheckPoint/Nokia Firewalls * Symantec Ghost* Subnetting * Terminal Server* Active Directory * TCP/IP Print Servers* Exchange * Microsoft IIS* Citrix * WhatsUp Gold* Barracuda Spam/Web Filters * Aventail VPN* IPSec VPN * DSL, Cable, T1, Satellite* Oracle JDEdward's OneWorld * HelpSTAR* SQL * Windows Server 2008* Windows 10 * Windows Server 2012* IBM OS/400 * Windows Server 2016* PC's, Laptops, HelpDesk * Windows Server 2019* Showcase Analyzer * Symantec Backup ExecWork ExperienceMcClintock Technologies, LLC  Small Business Owner/Consultant (2016-2021)* Run Network Vulnerability Scans * Repair Sharepoint Sites* Diagram Demarc Switch Rooms * Manage Webfaction External DNS and Web Hosting* Microsoft Licensing Documentation * Install AVG Virus Server* Install SSL Certificates for Websites * Build VMWare Servers* Upgrade SQL Server Databases * Build Spiceworks Network Inventory Servers* Upgrade Domain from 2003 Functional Level to 2016 Functional Level* IIS Server Administration * Build WSUS Server* Install Polycom IP550 VOIP * Build Domain Controllers* Setup VLAN Tagging * Upgrade Quickbooks Server* Configure Login Scripts * Setup DHCP Reservations* Implement Teamviewer Admins * Check DC Health - DCDIAG, REPADMIN /SYNCALL /REPLSUMMARY /SHOWREPS Snyder's of Hanover - Network Administrator (2007-2011)* Setup 75 Remote IPSec VPN Tunnels to improve connectivity and security* Built HP and IBM Servers with Windows 2000/2003/2008* Setup Active Directory and Exchange 2003 users* Install and support Foundry, LinkSys, Symbol, and Motorola network switches* Supported Citrix Presentation 4.5 application servers* Answer HelpDesk calls* Setup users on BlackBerry Enterprise server* Support Aventail VPN usersSnyder's of Hanover - Technical Support Specialist (2004-2007)* Support 1000+ PC's and Laptops running Windows 2000/XP/Vista* Troubleshoot HelpDesk issues using Track-It and HelpSTAR trouble ticketing software* Setup Equisys Zetafax server* Run backups using Symantec Backup Exec* Support PPTP and Aventail VPN* Image computers using Symantec Ghost* Setup SQL 2000/2005* Setup and troubleshoot Microsoft Office 2000/2003* Troubleshoot Citrix applications* Setup wireless Laptops/PC'sSnyder's of Hanover - PC Support Specialist (1999-2004)* Imaged PC's and Laptops using ImageCast and Symantec Ghost* Install various software programs such as AutoCAD, Adobe Writer/Reader, Microsoft Office, Kantech Security, SurfControl, Undelete, Microsoft Proxy Server, WinRAR, PKZip, Showcase Analyzer/Query, and IBM Client Access* Answer HelpDesk calls* Patch Cat5, Cat3, and cross connect cable* Install DSL, Cable, and Satellite modems along with LinkSys, DLink, and NetGear routers* Setup training room projectors* Install Analog/Digital phonesSnyder's of Hanover - Computer Operator (1998-1999)* Print invoices off AS/400* Answer HelpDesk calls* Install PC/Laptop software* Run backups using IBM/Magstar tape drive* Replace monitors* Replace Toner cartridges* Ensure building doors are locked off hours* Burst perforated reports* Setup training room PC's/Laptops