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Click here or scroll down to respond to this candidateCandidate's Name
Technical Trainer/Sales AccountingEMAIL AVAILABLESKILLSCustomer Service Management - Customer Service Training - Troubleshooting - Customer Experience - Employee Learning & Development - Auditing - Training and Development - Coaching - Lessonly - Quip - Leadership - Quality Assurance - Zendesk - Training Delivery - People Development - FacilitationEXPERIENCEZepz - Sendwave, Remote - Customer Care Technical Trainer (SupLead, L3)Sept. 2020 - Nov. 2023Prepare training plans based on the requirements, coordinate with the learning council & publish details of the workshops on learning calendar.Conduct Virtual workshops on the following topics for various target audience on a regular basis (monthly/quarterly)Publish Training completion & status report on the Learning Hub platform to grant credits for the participantsCreate new training documents/presentations & update existing documents on a requirement basisCreate new courses/update existing courses on Lessonly platform on requirement basisMaintain a repository of training completion status, attendance & scores of individuals for audit purposes.TEKsystems, Hanover, Maryland - Business Operations AssociateFeb. 2020 - May 2020Managed total accounts receivables with an Aging in excess of $5.8 millionAuditing accounts to ensure accurate billing and client specific informationResponsible for gathering the necessary data to assist Management with account specific decisionsProficient in the management and collection of customer accounts receivablesHughes Sales, Columbia, Maryland - Sales Accounting/Customer Service RepresentativeMar 2017 - Jan 2020Answering questions about the companies productsKeep abreast of competitive products, services, pricing, and distribution strategiesHandle and resolve customer sales, returns, accounting, and distribution challengesProvide customer service regarding collection issues, prepare account adjustments, resolve discrepancies and short paysResponsible for monitoring and maintaining the financial integrity of accounts receivable accountsStoneMor Inc, Glen Burnie, Maryland - Cemetery Administrator/Contract Analyst/Deed ProcessorNov 2012 - Mar 2017Deal directly with vendors of funeral service supplies such as florists, headstone, medals, etc.Deeds and Certificates Prepare Certificates of Ownership, record, file and track delivery.Contract Processing reviews mathematical, pricing and coding accuracy of contracts written, and processes via data entry. Maintain a log of contractsFile maintenance: update customer files, permanent records, maps, and employee filesA/P Pay invoices timely with purchase card or submit for manual checkTake part in weekly meetings between departments, take minutes and forward to Regional OfficeStrayer University, Millersville, Maryland - Sponsored Student Accounts OfficerApr 2003 - Aug 2008Review employee pay results to ensure compliance with FLSA rules and policiesTrack and collect over payments as necessaryAssist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporates Student Financial Services to resolve issuesEnsure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balancesImplement activities to manage quarterly collection and bad debt expenses |
