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Candidate's Name
Communications SpecialistKokomo, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWorked as an administrative professional and team player. Used twenty years' experience in communications as a positive contribution to department morale. Created radio advertising copy for clients. Provided excellent customer service and met goals in support positions. Authorized to work in the US for any employerWork ExperienceDaycare Associate, ReceptionistKokomo Family YMCA - Kokomo, INMay 2023 to PresentTaking care of members' children in the YMCA Play & Learn center. Greeted current YMCA members, answered questions, and assisted visitors considering a YMCA membership. Donation SolicitorInfoCision - Kokomo, INOctober 2023 to November 2023Contacted recent donors to charities in order to increase their donations. Customer Service RepresentativeCustomer Contact Services - Kokomo, INDecember 2022 to February 2023Taking incoming calls for Customer Contact Services. Answering questions about Medicare Advantage programs.Customer Service RepresentativeActivus Connect & Alight - Kokomo, INSeptember 2022 to October 2022Received calls for the UAW Retiree Medical Benefits Trust. Assisted retirees with managing health plans and signing up for Medicare Advantage plans. Worked in the inbound call center Responded to inquiries and issuesTelephone Operator/Customer ServiceAxion Staffing/Insight Global - Kokomo, INSeptember 2021 to September 2022Taking calls for clients of Ochsner Health Plan, a Medicare supplementary insurance plan provider Program SpecialistIndiana Department of Workforce Development - Kokomo, IN September 2019 to April 2020Working with applicants, employers and agency staff to ensure wages are properly reported, claims have been properly computed and ensures accurate and timely benefit payments are issued as directed by the Department of Labor.Clerical Support ClerkProtective Insurance - Kokomo, INAugust 2017 to August 2019Provided clerical support in Claims Customer Service for Protective Insurance. AnnouncerCUMULUS MEDIA WWKI RADIO - Kokomo, INOctober 2003 to September 2018Worked for WWKI-FM on-air weekly and whenever needed. Occasionally wrote and recorded commercials, and assisted covering severe weather developments on- air.EducationBachelor of Science in Radio and TelevisionButler University1981 to 1985Skills Copywriting Writing Skills Credit Analysis Proofreading Typing Customer service (8 years) Computer skills Customer service Live chat Marketing Typing Windows Mac OS iOS