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Daniel Fried **EMAIL AVAILABLE  PHONE NUMBER AVAILABLENew York, NYQualifications SummaryAccomplished leader with over 15 years of dedicated experience in event management, building a reputation for excellence and reliability.A track record of delivering exceptional guest experiences demonstrated through customer satisfaction and repeat business. Managed diverse teams, maintaining highly effective service. Built and maintained partnerships with suppliers and industry stakeholders to offer unparalleled results. Proven ability to manage crises and unexpected challenges, including last-minute changes, VIP requests, and emergency situations, with poise and efficiency. Excellent interpersonal and communication skills, with the ability to effectively coordinate between staff, vendors, and clients.Areas of ExpertiseEvent PlanningPublic Relations & MarketingCommunication & CollaborationRelationship BuildingCustomer ServiceTeam LeadershipOperations & LogisticsProblem SolvingBrand EnhancementProfessional ExperienceSenior Event Manager, 2005 - 2017China Club, New York, NYManaged daily operations for world-famous NYC venue known for hosting live music events, private parties, and large corporate gatherings. Spearheaded the planning and execution of private and corporate events, major movie premieres and Broadway openings, overseeing every detail. Developed and maintained relationships with some of the nations most prestigious financial firms, leading to recurring bookings. Directed a team of employees including front-of-house, back-of-house, and security, focusing on training, scheduling, and performance reviews. Collaborated with the catering department to accommodate large parties with over 1,000 guests across three floors.Successfully organized and hosted dozens of live shows in partnership with WPLJ Radio, featuring some of the world's most renowned music artists.Implemented guest service standards that led to high customer satisfaction ratings and a significant percentage of repeat business.Partnered with the marketing team to create effective advertising and promotional campaigns to attract a diverse clientele.Offered highly customized event solutions to meet the unique needs and preferences of individual clients, contributing to the venue's reputation for versatility.Event Coordinator/owner, 2018 - 2023Bounce Sports, Rockland County, NYSpearheaded day to day operations for the company, designing and implementing forward thinking strategies to drive growth. Led employee training initiatives. Orchestrated end-to-end event planning, sales, and execution to enhance customer experience. Oversaw day-to-day staff activities. Implemented disciplinary measures, both verbal and written, to maintain a professional work environment. Prioritized and allocated tasks to team members in alignment with organizational goals.Developed and executed revenue-boosting sales and service strategies, achieving improved customer retention.Managed the recruitment process, including candidate sourcing, interviews, and successful onboarding.Mentored management and supervisory teams, fostering streamlined operational processes.Cultivated and maintained strategic client relationships to ensure long-term business partnerships.